Customer Service Manager

Mona Richard

**** ******* ******

Fort Worth, TX 76112

Tel# 214-***-****

***********@*****.***

OBJECTIVE

To obtain a challenging position within an organization in which I can

utilize my strong communication experience and excellent Customer Service,

Sales & Administrative Skills.

QUALIFICATION SKILLS

Self motivated; enthusiastic; reputation for excellence

Customer Service.

. Ability to exceed & anticipate customer need via phone, fax & email.

. Ability to contribute to a team environment & exercise

individual initative.

. Experienced in training others on established company policy

& practices.

. Advanced use of Microsoft Word, Excel, Outlook & Syspro.

PROFESSIONAL EXPERIENCE

Account Manager/Customer Service Rep

Crystal Clear Media Group/World Media Group

Dallas, TX June 2010 -

January 2013

. Processed daily detailed Cd & Dvd Purchase Orders, checked

status report.

. Heavy emails & phone contact with customers daily.

. Answered incoming calls & collected payments from customers.

. Billing, shippers,revisions, credits, reworks, detail to

customer needs.

. Prepared Bank Deposits for Customer accounts, cash & checks.

. Ordered office supplies & other administrative duties.

Substitute Teacher

Arlington ISD Oct 2009 - June

2010

. Teaching Elementary Grades Kindergarden thru 6th Grade.

Inside Sales Rep/Account Manager

Porteous Fastener Company March 2005 -

Feb 2009

Irving TX,

. Processed high volume of incoming & outgoing customer calls.

. Created Purchase Orders, Quotes & return orders via email,

fax phone.

. Expedited current orders, attended difficult calls & resolved

issues.

. Increased Sales & Revenue on assigned company accounts.

Account Manager/Customer Service Rep

Parkway Plastics Inc. Sep

2003 - Jan 2005

Piscataway,NJ

. Created Purchase Orders, Quotes, Sample Requests & credits.

. Heavy phone, fax & email contact with customers.

. Detailed Custom Orders for the company's largest client Lorea'l.

. Billing, return calls as needed & handled difficult customer calls.

. Created shipping work orders for Ups & Freight carriers.

Trainer/Reservation Sales Agent (Call Center)

Marriott NE Center Jan 2000 - Aug

2003

Somerset, NJ

. Processed high volume of incoming calls in a Call Center to make

World Wide Reservations.

. Calls were monitored and recorded, I was on the top 22 list out of

300 agents.

. Received 100% on all my monitored calls and free night

stays as awards.

. Exceeded company's goal and revenue.

. Trained new hires company policy, practices, data entry

and handling

very difficult calls and resolved issues.

EDUCATION

Bachelor Degree of Arts from Women's University Karachi

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