Area Manager

Prathap J C

Permanent Address

#***, *** *****, ********** *****

Kanakapura Main Road, Karnataka.

Bangalore-560062

E-Mail ID: ***********@*****.***

Mobile No: 991-***-**** / 948-***-****

During the time I have been a Cluster Manager I have taken every

opportunity to help develop my skill and improve the service that I

provide. I am now seeking a new and exciting opportunity to progress my

career further with in this growing industry.

Course Name of the Institution / Year of passing

University

B.com Bangalore University 2003 - 2006

II PUC Bangalore University 2001 - 2002

10th / SSLC Bangalore University 2000 - 2001

. Training and development program for staff.

. The ability to work under pressure.

. The ability to work under pressure.

. Understands customer requirements and empathetic to their needs.

. Committed to taking every opportunity to learn new skills and

processes.

. Has an organized and methodical approach to ensuring tasks are

completed.

. Happy and self motivated to work independently or as part of a team.

. Develops trust and respect through a positive and innovative attitude.

. Works hard, and travels long distances, to ensure customers

satisfaction.

. Successfully results with a history of exceeding targets.

. Achieved Bravo Award from Trip advisor.

. Achieved best team for the year 2010.

. Increased customer satisfaction scores by 30% on average by training

spa team on proper way to provide great customer experience.

. Consistently monitored our costs and reduced spending by 15% by

finding better alternatives.

Current Employment:

Company : The Elite Royale Spa.

Designation : Cluster Manager.

Period : July 2010 to till date

Responsibilities

. Setting sales targets

. Controlling the training and development of your staff

. Providing your team with a stimulating and supportive environment

. Responsible for interviewing and hiring spa and salon staff.

. Managed department P&L and reported revenue forecasting to controller.

. Maximized spa and salon revenue through diligent seasonal scheduling.

. Organized and conducted monthly staff meetings.

. Developed protocols for spa operations and treatments.

. Assisted with community functions in marketing and Public relations

for hotel and spa.

. Attended and provided input in weekly strategic planning meetings.

Previous Employment:

Company : Influence Life Style.

Designation : Spa & Salon Manager.

Period : July 2008 to June 2010.

Responsibilities

. To ensure salon cleanliness and maintenance is in keeping with the

company's general policy on services. Achieving goal & Target.

. To maintain and constantly review client service standards.

. Providing day to day feedback for the team.

. To discipline and guide all members of staff to create a happy working

atmosphere for the benefit of both

staff and clients.

. To attend meetings with the Managing Director(s) when required.

. To complete and check weekly control sheet, with particular attention

to accuracy of stylists revenue.

. To be responsible for controlling petty cash expenditure and ensuring

that receipts are obtained for

expenses. All petty cash expenditure must be authorised by the

Manager.

Previous Employment:

Company : Nalapad Residency.

Designation : Senior Customer Support Executive.

Period : May 2006 to June 2008.

Responsibilities

. Attend to phone calls and take appointments.

. Engage with guests on a regular basis and build a relationship with

them.

. Selling memberships to the guests.

. Seeking feedback from guests about their experience.

. Maintaining the reception area in an effective manner.

. Playing Foot Ball.

. Playing Cricket.

To Speak : English, Hindi, Tamil, Telugu and

Kannada.

To Read : English - Hindi - Kannada.

To Write : English - Hindi - Kannada.

Date Of Birth 15-Aug-1988

Father Name Jagadeesan K

Marital Single / Unmarried

Status

Nationality Indian

Gender Male

Passport No J0758820

I hereby declare that all the information's furnished above are true to the

best of my knowledge.

Date:

Place:

Prathap JC

CAREER OBJECTIVE

ACHIEVEMENTS

ACADEMIC QUALIFICATIONS

KEY SKILLS & ATTRIBUTES

WORK EXPERIENCE

Personal Details

INTERESTS AND HOBBIES

LINGUISTIC ABILITIES

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