Customer Service Quality Assurance
Resume:
YVONNA M. SEYMOUR
DALLAS, TX 75232
******.*******@*****.***
American Harbor Self Storage, Dallas, TX, 06/17/12 Present
• 667 units
• Write new leases
• Take payments
• Resolve tenant issues
• Roam to other locations to relieve managers
Converted Images, Elk Grove Village, IL, 12/21/09 05/ 27/11
• Assistant to President
• Sales department assistant to 5 personnel with $6M in annual revenue
• Receiving of orders
• Putting into production
• Purchasing materials needed for production
• Assurance of quality throughout plant
• Shipping
• Invoicing
• Collections
• Inventory
• Software used: Filemaker, (some) QuickBooks
Outsource Bindery, Des Plaines, IL, 06/08 09/30/09
• Assistant to President
• Outside sales
• Estimating
• Production manager for 2 sales personnel with $1M in revenue
• Shipping
• Time sheets for payroll and personnel tracking
• Purchasing
• Accounts receivable
• Office manager
• Tracking and fulfillment of inventory for 2 major clients
• Software used: Filemaker, (some) Peachtree
Double Image Press, Elgin, IL, 03/07 – 05/08
During absence of owner (2 4 days per week)
• Run and schedule the plant
• Estimating
• Customer Service
• Purchasing
• Shipping
• Billing with $1M in annual revenue
• Tracking and fulfillment of inventory for 3 prime clients
• Software used : Mac
Specialties Binding Inc., Elk Grove, IL, 07/04 12/06
• Production Manager for 4 customer service personnel
• Customer service representative for 5 sales people with $5M in annual revenue
• Training
• Estimating
• Production
• Quality assurance
• Shipping
• Billing
• Software used: Filemaker
eDoc Communications, Wheeling, IL, 06/00 07/04
• Assistant to President and 2 co owners
• Customer service for 4 sales personnel with $6M in annual revenue
• Estimating
• Production
• Quality Assurance
• Shipping
• Billing
• Software used: Filemaker
School: Some college courses
References available upon request
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