Service Quality

PRASANNA KUMAR T K

No : *, *th Cross Street, Thirumalai Nagar Annex, Perungudi, Chennai – 96.

Phone : +91-989*******

****************@*****.***

Career Objective:

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of ten or more. Having a proven ability to lead by example, consistently hit targets, improves best practices and organizes time efficiently.

Education:

Bachelor of Engineering in Electronics & Instrumentation (2003-2007)

KLN College of Engineering, affiliated to Anna University, Madurai.

Percentage: 68%

Higher Secondary Certificate (2002-2003)

Thiagarajar Model Higher Secondary School, Madurai.

Percentage: 77%

Secondary School Leaving Certificate (2000-2001)

Thiagarajar Model Higher Secondary School, Madurai.

Percentage: 82.5%

Additional Qualifications:

Application Software: Diploma in Computer Application (DCA) and Auto Cad.

Completed six month course of “Diploma in Industrial Safety” in Chennai.

Professional Experience:

Team Executive in “Medmeme Informatics Private Limited” from April 2012 to March 2013

Data Research Specialist in “Medmeme Informatics Private Limited” from May 2011 to March 2012

About Medmeme:

Medmeme is a global database company for the pharmaceutical industry with in-depth knowledge about Key Opinion Leaders, Center of Excellence and Medical Congresses.

Job Responsibilities:

Managing a group of 10 associates.

Delivering Service Level Agreements (SLAs) for service and acting as first level of escalation.

Responsible for work allocation and monitoring the completion of the same before the turn around time.

Responsible for scheduling regular Touch base Call with the client teams to take regular feedback on ongoing processes and to ensure the key deliverables & SLAs.

Tracking the status of outstanding issues of the team

Handling process escalations forwarded by process associates

Previous Experience:

Processor in “Firstsource Solutions Limited” from Sep 2008 to May 2011

About Firstsource Solutions Limited:

Firstsource is a leading global provider of business process outsourcing (BPO) services offering a wide range of services across banking and financial services, telecommunications and media and the healthcare industry.

Job Responsibilities:

Data acquisition of healthcare products to create the Database and catalogues of vendors which includes its technical specifications, characteristic features, compatibility by 3 processes namely sourcing, attribution and classification using the help of Google.

Achievements:

Won the Extraordinary performance “All Rounder” award for seven months.

Has been awarded the “Best Performer” in quality for achieving more than 99.5% Quality in various months.

Got awards for 100% attendance and productivity in several months.

Personal Information:

Father Name : T.S. Kannan

Date of Birth : 29-07-1985

Marital Status : Single

Gender : Male

Permanent Address : No 7, Sourashtra Teachers Colony, Anupanadi Road, Madurai – 625009

Languages Known : English and Tamil

Declaration:

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of above mentioned particulars.

Place : Chennai SIGNATURE

Date : (T. K. Prasanna Kumar)

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