Customer Service Years Experience

JANE BACHMAN

**** * ****** #* *********, CA ***** • *********@*****.*** • 619-***-****

OBJECTIVE

To obtain a position with a good company, to become a member of the team.

PROFESSIONAL ACCOMPLISHMENTS

Customer Service – I “own” a customer issue – full follow through until the issues is solved.

Team Work – I have been known as the “wingman” for other departments because I believe we’re all on the

same time – if someone needs help, I’m there.

Pride – I have pride in the job I do, therefore, I’m reliable, dependable and hardworking.

IAAP – International Association of Administrative Professionals – I was Secretary of the 2007 2008 Board

of the Tidewater Chapter.

SKILLS AND QUALIFICATIONS

15 20 years experience with Microsoft Word and Excel

2 5 years experience with Microsoft PowerPoint

1 3 years experience with Adobe Acrobat

3 years experience with Adobe Photoshop

2 years experience with Outlook

5 years of ordering supplies, calendar management

20 + years of answering phones, faxing, making copies

WORK HISTORY

FCI 05/2012 to 01/2013

Order Entry Clerk

• Entered sales orders and processed expedite & status requests for Inside Sales

Gaspar Doctors of Physical Therapy 02/2012 to 4/2012

Office Manager

• Answer phones, take information for new patients, verify insurance, greet patients

• Collect payments, set appointments

Cratex Manufacturing – Encinitas, CA 03/2011 – 01/2012

Customer Service Representative

• Answer phones and helping customers with orders

• Input orders into computer program MRP

• Sending out invoices after weekly shipping

• Filed Purchase Orders and export orders

Catholic Charities – San Diego, Ca 05/2009 – 1/31/2011

Rachel’s Night Shelter – Residential Technician

• Work with homeless women to better their lives

Sentara Healthcare Norfolk, VA 11/2003 – 7/2008

Secretary, System Development (supporting a staff of 65)

• Supported Marketing, Public Relations & Physician Liaison Teams

• Ordered supplies for office, including kitchen supplies

• Made copies, answered phones, scanned documents, faxing, calendar management

References available upon request

• Shipped packages from department

• Created fliers for Physician Dinners

• Kept mailing lists using Excel

• Scheduled meetings, ordered food for some

• Back up for department payroll, a/p

• Sent out CEO Update (monthly company update via email) to whole company (20,000+)

• Back up support for the Senior VP of the department

1981

BA from Auburn University

References available upon request

Contact this candidate