Customer Service Sales
Resume:
Tena M. Perez
Brooklyn New York 11217
*************@*******.***
****************@***.***
718-***-**** (home)
347-***-**** (cellphone)
347-***-**** (cellphone)
Professional Summary: Call Center Representative versed in customer support in high call volume
environments. Superior computer skills and telephone etiquette. Motivated customer service specialist
w ith over 4 years retail experience in a fast-paced, team-based environment. Friendly Sales Associate
adept at working in diverse retail and customer service environments.
Skills:
• T rusted key holder
• Creative problem solver
• Exceptional communication skills
• Quick learner
• Strong client relations
• Proficient in cash management
• Cash f low management
• Strategic sales knowledge
• Credit card processing
• Multi-line phone talent
• Mediation capability
• POS systems expert
Work History:
Rite Aid Pharmacy- 186 Smith Street Brooklyn NY 11201. ( Cashier, Pharmacist Assistant )
05/2008 – 10/2010
• Answered calls daily by addressing customer inquiries, solving problems and providing new
p roduct information.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Politely assisted customers in person and via telephone.
• Communicated with vendors regarding back order availability, future inventory and special
orders.
• Provided an elevated customer experience to generate a loyal clientèle.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Operated a POS system to itemize and complete an average of number customer purchases.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Key Food Mandell- 160 Atlantic Ave Brooklyn NY 11201 ( Cashier, Bookkeeper ) 01/2006 –
05/2008
Answered calls daily by addressing customer inquiries, solving problems and providing new product
•
information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
•
Described product to customers and accurately explained details and care of merchandise.
•
Politely assisted customers in person and via telephone.
•
Provided an elevated customer experience to generate a loyal clientèle.
•
Recommended, selected and helped locate and obtain out of stock product based on customer requests.
•
Answered product questions with up to date knowledge of sales and store promotions.
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Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
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Conducted weekly walk throughs with the manager to discuss interior visual displays, including store window
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presentation.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and
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shipping problems.
Assisted customers with food selection, inquiries and order customization requests.
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Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
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resolving problems on the spot.
Directed calls to appropriate individuals and departments.
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Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
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Organized store merchandise racks by size, style and color to promote visually appealing environment.
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Routinely answered customer questions regarding merchandise and pricing.
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Operated a POS system to itemize and complete an average of number customer purchases.
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Dedicated to continuously improving sales abilities and product knowledge.
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Asked open ended questions to assess customer needs.
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Learned, referenced and applied product knowledge information.
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Recommended alternative items if product was out of stock.
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VIMS Department Store: 96 Duffield Street Brooklyn NY ( Sneaker Associate ) 06/2004 – 01/ 2006
Greeted customers entering the store to ascertain what each customer wanted or needed.
•
Described product to customers and accurately explained details and care of merchandise.
•
Politely assisted customers in person and via telephone.
•
Provided an elevated customer experience to generate a loyal clientèle.
•
Recommended, selected and helped locate and obtain out of stock product based on customer requests.
•
Answered product questions with up to date knowledge of sales and store promotions.
•
Directed calls to appropriate individuals and departments.
•
Asked open ended questions to assess customer needs
•
Brooklyn Public Library: 250 Clinton Street Brooklyn NY ( Library Clerk ) 10/2001 – 09/2003
Answered calls by addressing customer inquiries, solving problems and providing new product information.
•
Greeted customers entering the library to ascertain what each customer wanted or needed.
•
Politely assisted customers in person and via telephone.
•
Provided an elevated customer experience to generate a loyal clientèle.
•
Directed calls to appropriate individuals and departments.
•
Asked open ended questions to assess customer needs.
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Education: High school Diploma 2013 Lincoln Academy Houston Tx.
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