Administrative Assistant Customer Service

Jean Meisner

***** *** *** *****, ****** Valley, CA 92223

951-***-****, ***@**********.***

Position Statement:

To offer an employer an efficient and reliable Administrative Assistant with 10+ years of experience

supporting executives or business owners and improving the internal operations for a business. My

objective is to utilize my clerical, time management, organizational skills and my extensive customer service experience for an employer.

Computer and Office Skills:

MOS 2010 Certified: Word, Access, PowerPoint, Outlook

MOS 2010 Certificate of Completion: Excel

Type 40+WPM, General office skills (faxing, copying, mailing, 2-5 line phone system)

Diversified skill sets covering administrative support, client service and relations, management,

recruiting, retail sales, and shipping/receiving

Internet research skills

Work Experience:

Maintained day-to-day records of sales, custom orders, customer complaints and correspondence

Scheduled employees and coordinated meetings, hosted special and holiday events

Opening and closing procedures, register reconciliation

Arranged time sensitive telephone and cable installations

Extensive Customer service

Implemented training of personnel and assisted with HR procedures

Ordered store inventory and office supply, effected yearly inventory control, processed incoming

inventory and distributed to multiple store locations

Shipped USPS, UPS, FedEx, processed mail, customer orders and returns

Marketed and solicited advertising for a non-profit event, collaborated on monthly newsletter,

researched the internet for vendors, comparison pricing, gallery e-bay listings

Managed a retail store with three locations. If needed operated the business in the absence of the owner

Organizational Skills:

Set up a “Return to Vendor” instruction manual for correct return procedures

Organized the installation for the Mariposa County School District to update their internet cabling

Prepared training classes for employees on: Fitting, Alterations, Improving net sales/up -selling, and opening and closing procedures

Coordinated paperwork needed for installations, sales, holiday and gallery events

Employment:

Seasonal Associate Yosemite Association 05/07-10/07

P O 230 El Portal, CA 95318

Administrative Assistant/ Stellar Gallery & Williams Gallery West 11/02-10/-07

Marketing Chair 40982 Hwy 41, Ste 1, Oakhurst, CA 93644

Administrative Assistant/ Mariposa County Arts Council 01/02-11/03

5008 5 St, Mariposa, CA 95338

Business Telephone Systems/ Sierra Tel Business Systems 09/97-06/00

Installation Coordinator 40044 Hwy 49, Oakhurst, CA 93644

Administrative Assistant/ Martha’s Leg Fashions 04/93-08/97

Shipping/Receiving Clerk 6267 Variel Ave, Woodland Hills, CA 91367

Store Manager Lisa Norman Lingerie 01/80-02/93

1134 Montana Ave, Santa Monica, CA 90403

Education:

CTA5 Computer Training Academy, 1159 Iowa Ave, Riverside, CA 92563

2012-2013 Completed MOS 2010 Certification Program

Pierce College, 6201 Winnetka Ave, Woodland Hills, CA 91367

01/1994-08/1995 General

Santa Monica College, 1815 Pearl St, Santa Monica, CA 90405

08/1978-01/1983 General

Foothill College, 12345 El Monte Rd, Los Altos, CA 94022

1976-1978 General

Carson City High School, Carson City, NV 89701

1973 Graduated

Contact this candidate