Customer Service High School

Mariana Lopez

*** * ******* ** - *******, CA **805

*********.**@*****.*** - 714-***-****

To obtain a position as a receptionist/secretary where I can maximize my organizational skills in a challenging environment for achieving an high degree of efficiency in my work.

Work ExperienceReceptionist/Secretary

Blue Sea Industries

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Anaheim, CA

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October 2010 to June 2011

Answered and directed inbound phone calls

Assisted guests and escorted them to the showroom or to their correct destinations

Performed general secretarial duties, including scheduling meetings, appointments, faxing scanning and mailing

Took verbal/ written messages and made sure they got to the appropriate destination. Received and sorted email and electronic deliveries.

Created invoices using Peachtree Premium or Quickbooks

Received customers payments and processed purchase orders

Created new customers files

Scheduled shipments and created shipping labels

Accepted letters and packages delivered to the front desk and distributed to appropriate staff

Handled general requests for information and data

Interact well with the public

Handled delicate situations, such as customer complaints

Maintained a pleasant appearance of the reception space

Receptionist/Secretary

Pietry Bersage Inc.

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Anaheim, CA

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September 2004 to October 2010

Answered, screened and directed inbound phone calls.

Assisted guests and escorted them to their correct destinations, offices, rooms or meeting rooms.

Performed general secretarial duties, including scheduling meetings, appointment, faxing scanning and mailing.

Took verbal/ written messages and made sure they got to the appropriate destination. Received and sorted email and electronic deliveries.

Created invoices using Quickbooks.

Took written orders from customers and collected payments.

Created new customers files.

Scheduled shipments and created shipping labels.

Accepted letters and packages delivered to the front desk and distributed to appropriate staff.

Handled general requests for information and data.

Interact well with the public.

Handled delicate situations, such as customer complaints.

Maintained a pleasant appearance of the reception space.

EducationBusiness Technology

ROP -

Anaheim, CA

January 2007 to January 2008

Katella High School -

Anaheim, CA

January 2002 to January 2006

SkillsBilingual Fluent English/Spanish (speak, write & read), Microsoft Office, Quickbooks, Peachtree Premium,20 20 Design, Verbal and Written, Able to type 50 wpm, Customer Service, Retail, Well organized, Punctual, Reliable,Honest.

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