Customer Service Sales
Resume:
Michael “Sean” Davis
Paragould, AR 72450
**********@*****.***
Professional Strengths:
** ***** ********* **********.
Nationwide Consolidation, break bulk, full-service logistics, HAZMAT, Air freight, LTL & OTR
transport, dispatch and route scheduling, shipping & receiving.
Ability to devise innovative solutions in a fast-paced business environment, and maintain
composure in high stress situations.
Familiar with the ins and outs of supply chain management.
Possess strong interpersonal, organizational and project management skills.
Communicate well with vendors, management and customers at each level.
Ability to negotiate contracts and manage various projects.
Knowledge of standard management methods, policies and logistics readiness.
Results oriented, highly motivated and ability to meet deadlines.
Constantly expanding knowledge and skills through ongoing training and research.
MS Office, Internet, ten-key, above average tech knowledge.
Professional History:
Manager (Vendor-Direct), Logistics International LLC April 2004-April 2011
Paragould, AR (Corporate Office, Shakopee, MN)
Managed inbound and outbound shipping, warehousing, fulfillment, project planning, and
escalated customer service issues. Improved shipping proficiency and on-time percentage by
working on-site, directly with vendor. Maintain relationships and operations schedule of multiple
vendors with mutual customer. Determine cost efficient shipping for LTL, OTR, expedited and
airfreight shipments and distributions. Maintain and create new relationships with customers and
vendors. Negotiate rates and service level with third-party carriers with the goal of controlling
costs and ensuring optimal service. Create and maintain revenue, budget, costs, performance
reports for executive management.
Operations Coordinator, Kitty Hawk Inc. August 2001-December 2003
DFW Airport, TX
Work with maintenance, airline dispatch, airline crew scheduling, outstation terminals, and
customer service to maintain an extensive logistics system of aircraft and trucks. Collaborated
with upper management and airline management to re-create aircraft/truck system to provide
more cost efficient service. Be prepared for and create solutions whenever problems arise (i.e.
weather, mechanical, excess weight/volume). Create and maintain extensive reports for upper management and marketing (i.e. daily/weekly revenue, fuel budget/costs, carrier performance,
and aircraft budget/costs).
Crew Scheduler, Kittyhawk Inc. February 2001-August 2001
DFW Airport, TX
Properly schedule all pilots in accordance with FAR 121 regulations and company policy while
maintaining pilot’s legality of flight. Cooperate with airline dispatcher in calculating pilot flight
and duty times and building flight plans. Document all sick calls, personal absences, no-shows,
vacations, trip trades, medicals and line checks. Professionally handle high volume of
incoming/outgoing calls; arrange pilot travel and reservations.
Sales Associate, Dillard’s Inc. May 2000-December 2000
Jonesboro, AR
Provide quality customer service while meeting weekly/monthly sales quotas. Merchandise store
for customer appeal. Operate cashier for sales/returns/exchanges, open/close multiple registers,
process special orders.
Sales Associate, GNC October 1998-May 2000
Jonesboro, AR
Provide quality customer service while meeting personal and store sales goals. Perform cashier
duties, open/close store, track and deposit daily revenue. Constantly increase knowledge of
nutritional supplements. Receive deliveries, maintain and stock store.
Education:
Arkansas State University, 1998-2000, 60+ credit hours earned toward business major.
Arkansas Northeast College, 1997-1998, 20+ credit hours attained.
Blytheville High School, 1997 Graduate, High School Diploma
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