Experience Office Manager/Administrator
Resume:
Crystal Cannon
Experienced Healthcare Operations Director/Administrator
** ************ **** ***. ** - Bronx, NY 10462
***************@*****.*** - 678-***-****
Highlights
* Over 7 years of excellent customers service experience, consultant, and leadership with well-known
organizations. Constantly recognized for superior job performance. Skilled in all aspects of customer services.
* Over 5 years of managerial and operational experience.
* Over 6 years of retail sales experience. Consistently meeting and exceeding sales targets.
* Excellent after follow-up abilities. Skilled in maintaining accurate records and effectively interfacing with all
levels of corporate and departmental decision makers.
WORK EXPERIENCE
Owner/Manager
Simplicity Is My Art Organizing Firm - New York, NY - August 2012 to Present
* Schedule & attend client consultations
* Access business needs & marketing strategies
* Manage budget & revenue
* Manage client accounts
* Meet with partners as needed
Center Operations Director/ Health Services
Concentra Medical Centers - Lanham, MD - October 2008 to October 2012
* Managed daily operations of center
* Managed LPNs, MAs, PT Techs, & Front Office Staff
* Managed existing clients & client relationships
* Managed patient flow throughout the center
* Assisted in marketing & sales as needed
* Prepared and reviewed operational reports (SOP) & schedules
* Managed metrics& budgets for operations (monthly & quarterly)
* Recommended cost saving methods to improve efficiency
* Assisted with projects & tasks
* Created presentations, postings, and communications regarding operations
* Scheduled weekly, monthly, & quarterly meetings for employees
* Assisted in developing & maintaining new policies, procedures and training programs
Sleep Director Assistant / Administration
CENTER FOR SLEEP DISORDERS - Stockbridge, GA - May 2007 to October 2008
* Managed Sleep Technicians & Interns
* Managed daily operations of center
* Verified patients' insurance & inform patients' of co-pays
* Set patients up with DME equipment
* Scheduled patients for sleep study
Front Office Specialist / Health Services
Concentra Medical Centers - Atlanta, GA - April 2006 to May 2007
* Managed Externs & Interns
* Assisted with daily operations of center
* Verified patients' insurance & inform patients' of co-pays
* Handled patients’ referrals
* Scheduled patients for appointments
Office Manager / Administration
THE LESLEE GROUP, LLC - Jonesboro, GA - May 2005 to April 2006
* Managed Office Staff & Interns
* Prep clients for trial
* Performed real estate closing
* Notarized information has needed
* Office payroll
* Performed research as needed
EDUCATION
Masters in Management/Public Administration
American Public University Online - Charles Town, WV
2012 to 2014
Bachelors of Science in Community Health Education-Health Care Administration
Clark Atlanta University-Atlanta - Atlanta, GA
2008
SKILLS
Customer Service, Office Management, Administrative, Operations Management, & Team Building
LINKS
http://www.linkedin.com/pub/crystal-cannon/52/115/987
ADDITIONAL INFORMATION
References
Marc Norwood
********@*********.***
Venilla Barnes
*************@*****.***
Dr. Joseph Saulsbury
***.*********@*****.***
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