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Customer Service Manager

Location:
Commack, NY
Posted:
April 10, 2013

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Resume:

James Allen

** ***** ******

Dobbs Ferry, NY ****2

914-***-**** (home)

914-***-**** (cell)

abq2b3@r.postjobfree.com

Profile Print Production Manager with a record of exceeding expectations,

problem solving, raising productivity, motivating employees,

reducing costs, establishing rapport and trust with clients, and

improving quality. Extensive experience in digital printing,

workflow and graphic design.

Experience Xerox

580 White Plains Road, Tarrytown, NY 10594

January 2006 to Present

914-***-****

Print Shop Manager for Siemens Healthcare Diagnostics formerly

Bayer HealthCare Diagnostics Division

. Saved Siemens over $2,000,000 within a 4 year period by

graphically preparing and printing over 1,000 brochures in house

. Consistently exceeded customer expectations by designing brochures

that conform with Siemens style guide

. Designed workflow for on-site Siemens employees including

assembling PowerPoint, Word, Excel and pdf documents into combined

pdf document with tabs for printing on the iGen. Transitioned

Siemens from hard copy to digital workflow

. Oversaw the installation of a Xerox iGen3 Digital Printing Press.

Examined samples of Bayer/Siemens printing materials and oversaw

the purchase of equipment to match their needs. Managed the

purchase and installation of finishing equipment including a Baum

26.5" paper cutter, Baum 2015 folder and a Standard Morgana

AutoCreaser

. Set up a web store front through Printable Technologies for

Siemens customers. In charge of populating Bayer and Siemens

online catalog. Create High Resolution pdf files from QuarkXPress

or Adobe inDesign on a Mac platform and store for reprinting.

. Responsible for maintaining Quality Control on all Siemens Global

Marketing Materials. Ensure that all reprints of catalog items

match previous prints in color and image quality.

. Manage all file replacement in Bayer/Siemens catalog. Delete

obsolete files and replace with updated version.

. Trained and certified in PrintOne and FusionPro Desktop by

Printable Technologies

Fashion Institute of Technology (FIT)

227 West 27 Street, New York, NY 10001

February 2003 to November 2005

212-***-****

Print Shop Manager

. Transformed FIT's print shop from a strictly hard copy duplicating

center into a fully operational digital printing department and

turned its reputation from poor to excellent through caring

customer service, problem solving, on time performance, and

exceptional quality

Fashion Institute of Technology (continued)

. Saved FIT over $100,000 per year by ending the school's practice

of sending out files to a service bureau for film and plates and

producing them in-house

. Negotiated a buyout of the remaining $25,000 of the Oc lease by

IKON at no cost to FIT. Managed a budget of over $150,000

annually.

. Manage staff of six offset pressmen, digital printer operators,

and bindery personnel.

. Make daily press schedules for three pressmen and perform all

pre-press duties.

. Redesigned files in QuarkXPress or Adobe InDesign on both MAC and

PC platforms and send to Presstek AB Dick DPM 2508 CTP (Computer

to Plate) Harlequin Rip and to the Canon ImageRunner 110

. Ensured consistent use of the school's logo and maintained

standards to follow the school's style guide

Landmark Document Services

375 Fairfield Ave, Bld. 3, Stamford, CT 06902

June 1998 to February 2003

1-800-***-****

Prepress and Digital Graphic Technician

. Prepare files for offset or Digital Printing on Xerox Docucolor

and Docutech. Troubleshoot and correct files in both Macintosh and

PC platform using QuarkXPress, Adobe Photoshop, Illustrator,

Acrobat, Microsoft Word, PowerPoint, Publisher, and Excel.

Confirm all files are ready for finishing by checking folds,

bleeds, colors, etc.

. Impose and layout and files using Creo software. Typeset, prepare

and send files to Presstek Signa Station computer to plate for

offset printing

. Manage, Archive and Organize files for future reprints

Customer Service Account Representative

. Interact directly with customer and advise clients on printing

options

. Oversee projects through each phase to ensure completion of the

job within client defined turnaround time and conduct quality

assurance procedures

. Write purchase orders for required materials and negotiate prices

for materials and outsourced services

Greenburgh-Graham Union Free School District

1 South Broadway, Hastings-on-Hudson, NY 10706

February 1990 to June 1998

Math Teacher NY State Permanent Teaching

Certification in Math 7-12

Education Iona College - 1994 Master of Science in Computer Education

Clemson University - 1986 Bachelor of Science in Math Education



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