Customer Service Manager
Resume:
James Allen
Dobbs Ferry, NY ****2
914-***-**** (home)
914-***-**** (cell)
**************@*****.***
Profile Print Production Manager with a record of exceeding expectations,
problem solving, raising productivity, motivating employees,
reducing costs, establishing rapport and trust with clients, and
improving quality. Extensive experience in digital printing,
workflow and graphic design.
Experience Xerox
580 White Plains Road, Tarrytown, NY 10594
January 2006 to Present
Print Shop Manager for Siemens Healthcare Diagnostics formerly
Bayer HealthCare Diagnostics Division
. Saved Siemens over $2,000,000 within a 4 year period by
graphically preparing and printing over 1,000 brochures in house
. Consistently exceeded customer expectations by designing brochures
that conform with Siemens style guide
. Designed workflow for on-site Siemens employees including
assembling PowerPoint, Word, Excel and pdf documents into combined
pdf document with tabs for printing on the iGen. Transitioned
Siemens from hard copy to digital workflow
. Oversaw the installation of a Xerox iGen3 Digital Printing Press.
Examined samples of Bayer/Siemens printing materials and oversaw
the purchase of equipment to match their needs. Managed the
purchase and installation of finishing equipment including a Baum
26.5" paper cutter, Baum 2015 folder and a Standard Morgana
AutoCreaser
. Set up a web store front through Printable Technologies for
Siemens customers. In charge of populating Bayer and Siemens
online catalog. Create High Resolution pdf files from QuarkXPress
or Adobe inDesign on a Mac platform and store for reprinting.
. Responsible for maintaining Quality Control on all Siemens Global
Marketing Materials. Ensure that all reprints of catalog items
match previous prints in color and image quality.
. Manage all file replacement in Bayer/Siemens catalog. Delete
obsolete files and replace with updated version.
. Trained and certified in PrintOne and FusionPro Desktop by
Printable Technologies
Fashion Institute of Technology (FIT)
227 West 27 Street, New York, NY 10001
February 2003 to November 2005
Print Shop Manager
. Transformed FIT's print shop from a strictly hard copy duplicating
center into a fully operational digital printing department and
turned its reputation from poor to excellent through caring
customer service, problem solving, on time performance, and
exceptional quality
Fashion Institute of Technology (continued)
. Saved FIT over $100,000 per year by ending the school's practice
of sending out files to a service bureau for film and plates and
producing them in-house
. Negotiated a buyout of the remaining $25,000 of the Oc lease by
IKON at no cost to FIT. Managed a budget of over $150,000
annually.
. Manage staff of six offset pressmen, digital printer operators,
and bindery personnel.
. Make daily press schedules for three pressmen and perform all
pre-press duties.
. Redesigned files in QuarkXPress or Adobe InDesign on both MAC and
PC platforms and send to Presstek AB Dick DPM 2508 CTP (Computer
to Plate) Harlequin Rip and to the Canon ImageRunner 110
. Ensured consistent use of the school's logo and maintained
standards to follow the school's style guide
Landmark Document Services
375 Fairfield Ave, Bld. 3, Stamford, CT 06902
June 1998 to February 2003
Prepress and Digital Graphic Technician
. Prepare files for offset or Digital Printing on Xerox Docucolor
and Docutech. Troubleshoot and correct files in both Macintosh and
PC platform using QuarkXPress, Adobe Photoshop, Illustrator,
Acrobat, Microsoft Word, PowerPoint, Publisher, and Excel.
Confirm all files are ready for finishing by checking folds,
bleeds, colors, etc.
. Impose and layout and files using Creo software. Typeset, prepare
and send files to Presstek Signa Station computer to plate for
offset printing
. Manage, Archive and Organize files for future reprints
Customer Service Account Representative
. Interact directly with customer and advise clients on printing
options
. Oversee projects through each phase to ensure completion of the
job within client defined turnaround time and conduct quality
assurance procedures
. Write purchase orders for required materials and negotiate prices
for materials and outsourced services
Greenburgh-Graham Union Free School District
1 South Broadway, Hastings-on-Hudson, NY 10706
February 1990 to June 1998
Math Teacher NY State Permanent Teaching
Certification in Math 7-12
Education Iona College - 1994 Master of Science in Computer Education
Clemson University - 1986 Bachelor of Science in Math Education
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