Manager Project

Nicolas Horak

**** ********* ***** ****** *******, TX 78412

Home: 361-***-**** *********@*******.***

Objective-A position that allows me to use my abilities in information systems along with my financial and

managerial skills in a leadership position.

Qualifications Summary

Project Management Product Research Process Development

Highly qualified IT professional manager with successful record determining and documenting requirements

for IT products, logistics, and usage. Outstanding problem-solving, analytical and decision making skills

with proven ability to conceptualize solutions to challenging situations and implement practical, cost-

effective solutions. Characterized as a talented strategist, communicator, project leader and customer

relationship manager. Areas of expertise encompass the following:

● Client Relationship Management ● Troubleshooting & Test Management

● Technology Needs Assessment & Solutions ● Team Building & Leadership

● Quality & Productivity Improvement ● Product & Process Support

BBA-Information Systems, University of the Incarnate Word, Summa cum Laude

MBA with Distinction

PROFESSIONAL EXPERIENCE

Texas Champion Bank, Corpus Christi, TX March 2012-Present

Rapidly expanding state chartered bank with 13 branches from Austin, TX, to South Texas.

Information Technology Manager/Information Security Officer

Oversee the development, implementation, strategy, and use of technology throughout the bank and

branches. Areas of responsibility include the full range of information systems and

telecommunications activities, including determining user requirements, recommending practical

solutions, and leading bank-wide efforts to improve the effective use of technology. Supervises all IT

Unit employees-hiring, coaching, disciplining. Maintain working relationships with the Executive

staff, all system users, vendors and consultants.

• Facilitate and resolve Federal, State, and private IT compliance/security audits.

• Present quarterly reports to the Board.

• Ensure all Federal and State regulations and laws are implemented, including SAR, CTR, OFAC,

CIP, BSA, PATRIOT Act, Red Flag.

• Support HR software and ensure compliance with HIPPA.

• Support core banking software: loans, GL, imaging, teller, new accounts, CMA, and CRM

• Maintained Cisco VOIP telephony system.

• Maintained Active Directory, Exchange Email, and File Servers.

• Main liaison and administrator for core banking software-Fiserv/FIS

• Liaison for all IT vendors and contractors.

• Performed cost benefit analysis and recommendations for all IT solutions.

• Coordinate business continuity and disaster recovery planning and testing.

• Provide expertise and support during systems upgrades, installations, and conversions and file

maintenance.

• Develop standard operating procedures and best practices, including providing written policies,

procedures and guidance to IT staff and to end-users.

• Design network infrastructure with remote connectivity.

• Manage financial aspects of the IT Division, including budgets, purchasing, proposals, and bids

• Consult with users, management, vendors, contractors, analysts, developers, and technicians to assess

computing needs and system requirements.

Accomplishments

• Converted corporate headquarters and all branches from MPLS to VPLS.

• Converted phone and data services from AT&T to regional Telecom provider for corporate

headquarters and all branches.

• Increased security and hardening of all PCs, servers, and routers.

• Developed 20 new information technology policies.

• Developed new Vendor Management Program from the ground up.

• Instituted and planned routine Disaster Recovery testing.

Five Star Computing, Port Aransas, TX August 2011-February 2012

Innovative small business, high technology firm with expertise from hardware, to long distance data

connectivity, to data analysis.

Information Systems and Technology Consultant

Consult businesses regarding PCs, servers, networking, business process, system design, and data

manipulation and extraction.

• Designed network infrastructure with remote connectivity.

• Consult with users, management, vendors, and technicians to assess computing needs and system

requirements.

• Developed process for extracting appraisal district data for several local clients.

Nueces County Appraisal District, Corpus Christi, TX October 2005-August 2011

State of the art appraisal district with real time public access to property values. Recognized by the state of

Texas for its appraisal standards.

Information Systems Manager

Oversee all information technology and communication systems. Manage the Information Systems

department. Responsible for all information system, hardware, software, and, telephony needs (PBX

and CISCO VOIP). Supervise information system staff. Control the capital and expenses budget for

the Information Systems department. Supporting mass appraisal software-Tyler Technologies

Odyssey/Orion and True Automations PACS.

• Implement and manage disaster recovery plan, backup, security and user help systems.

• Consult with users, management, vendors, and technicians to assess computing needs and system

requirements.

• Direct daily operations of department, analyzing workflow, establishing priorities, developing

standards and setting deadlines.

• Support HR software and ensure compliance with HIPPA.

• Stay abreast of advances in technology.

• Develop computer information resources, providing for data security and control, strategic

computing environment.

• Review and interpret complex data in order to recommend proper course of action through oral or

written reports.

• Evaluate the organization's complex technology use and needs and recommend improvements, such

as hardware and software upgrades.

• Control operational budget and expenditures.

• Perform quarterly oral reports to Board of Directors.

• Develop training materials an train staff.

• Meet with department heads, managers, supervisors, vendors, and others, develop relationships to

solicit cooperation and resolve problems.

• Develop, interpret, and enforce organizational goals, policies, and procedures.

• Recruit, hire, train and supervise staff, or participate in staffing decisions. Assign tasks as needed.

• Meet with staff to review hardware/software usage in organization and also to inform and instruct.

• Review project plans to plan and coordinate project activity.

• Evaluate information technology proposals to assess project feasibility and requirements.

• Prepare and review operational reports or project progress reports.

• Purchase necessary equipment using DIR pricing.

• Prepare and submit RFPs for hardware, software, and services according to state specifications for

public entities (with DIR assistance). Choose winning bids using matrices

• Provide users with technical support for computer problems.

Accomplishments

• Oversaw large-scale technology optimization project involving construction of new server room,

installation of new cable, network, and server infrastructure, migration to Active Directory,

migration to Exchange 2007, robotic tape library for backup of all workstations and servers, and

storage area network. Maintained SQL Servers.

• Oversaw telephone conversion project from an analog PBX systems to a state of the art Cisco

VOIP telephony with Cisco Call Manager, Cisco Call Subscriber, Unity voice mail, Zoom call

recording, and ISI call reporting.

• Oversee annual large-scale property value notification project involving 140,000 accounts, data

retrieval, sorting and exporting of information by several key personnel.

• Implemented large scale GIS project which involved training of more than 30 staff members and

roll out of server based software valued at $300,000 and City/County entities

• Maintained Cisco Core Switch, Cisco ASA firewall, Cisco Routers, and several gigabit

switches

• Maintained 3 Dell SANs and 1 Xiotech SAN with Fibre Channel Switch

Trained staff in MS Office and various other applications.

• Improved electronic appraisal roll submission acceptance ratio from 85% to 99.999%.

• Oversee annual large-scale property value notification .

• Implemented Mass Comparable Sales configuration and techniques.

• Implemented Residential Valuation Schedules and Depreciation Tables

• Maintained network infrastructure from desktop to point of demarcation.

• Reduced annual ISP/network expenditures by several thousand dollars through consolidation

• Developed over 40 processes to insure accurate state reporting and appraisal certification..

• Successfully produced records for over 175,000 accounts for state certification.

• Implemented new telecom phone service saving 40% over last year’s telecommunication

costs.

• Performed written/oral quarterly reports to Board of Directors.

• Implemented modern website and maintained it periodically.

• Implemented telecommuting using existing equipment at no added expense.

• Performed queries using SQL, ORION CRS, Access, and PACS Query Builder

• Designed network architecture to connect to remote sites.

• Provide users 1st and 2nd level support for CAMA software.

• Develop and submit enhancement requests for CAMA software.

• Responded to various public records requests.

• Performed enterprise level network design/infrastructure to enable sharing of GIS data.

Del Mar College, Corpus Christi, TX April 2000-October 2005

Award winning comprehensive community college offering academic, occupational, technical, and continuing

education programs.

Computer Specialist

First and second line support for all Information Systems needs (hardware-software); primary territory

lead for conversion of several large-scale software packages. Supervised information technology

assistants. Instrumental in conveying the needs of ends users to applications, programming, and

network support. Used and supported microcomputer based applications such as Excel (spreadsheets),

Word (word processing), PowerPoint and Access (database).

• Implemented several key processes, resulting in overall computer and system performance.

• Executed processes for large-scale software implementations, including data conversion,

communications procedure, and user training and accepting testing.

• Support all hardware and software for the colleges Nursing, Dental, and other Medical Programs.

• Managed key project involving twenty support personnel, mainframe implementation, and

$50,000 worth of equipment to assist 5,000 students and staff.

• Researched various products and systems to determine feasibility, support, and quality.

• Lead technical support for Geographic Information Systems Tech grant funded project.

• Oversaw and administered Plato educational software server and software to support 3,000

students.

• Direct hardware and software support for 300 users and over 500 PCs.

ECPI College of Technology, Ingleside, TX April 2002-December 2008

Nationally accredited and award wining technical college. Ranked second in the country in graduates for

Computers and Information System and third for Engineering-Related Technologies.

Senior CIS Adjunct Instructor

Instructed various Computer Information Systems courses (Cisco, Network+, A+) Curriculum and

instructional development.

• Implemented web based distance learning.

• Supervised and monitored labs.

• Conducted student surveys and processed information via a database.

Del Mar College, Corpus Christi, TX June 2000-April 2002

CIS Adjunct Instructor

Instructed various Computer Information Systems courses.

Armchair Commanders, Corpus Christi, TX June 1998-June 2000

Software Technician

• Installed office automation software.

• Removed viruses.

• Performed Updates

Corus Christi ISD, Corpus Christi, TX June 1996-June 1998

Substitute Teacher

EDUCATION

Masters of Business Administration-2006 4.0 GPA (With Distinction)

University of the Incarnate Word (Ranked 6th in the nation as best value), San Antonio, TX

Bachelors of Business Administration-Information Systems Concentration 2004 (Summa cum Laude)

University of the Incarnate Word (Ranked 6th in the nation as best value), San Antonio, TX

Certified Public Manager (CPM)-2007 Professional Designation

Associate in Business Administraion-1999

Associate in Applied Science-Networking Technology-1999

Associate in Applied Science-Banking and Finance-1999

Del Mar College, Corpus Christi, TX

LANGUAGES: Spanish-fluent Verbal and Written

TECHNICAL EXPERTISE

SOFTWARE: All windows based operating systems, SPSS version 11, 12, 13, Mini-tab, MS Office Suite,

Adobe Photo Draw, Adobe Acrobat, HTML, Java, Email, 3270 Mainframe, Dreamweaver. Hyper-V, Cisco

Call Manager, Windows 7, IOS, Android 3.X, 4.X, Exchange 2008, Fiserv, FIS, Precision, Wolters Kleur

HARDWARE: All Intel based computers and servers, HP Mainframe, Macintosh, printers, scanners,

plotters, Digital Cameras, Local Area Networks, Wide Area Networks, Cisco routers and switches, CISCO

ASA, MPLS, VPLS, T1, Frame Relay, Fortinet Firewalls, Sonicwall, Dell Switches and Storage, Various

SAN and NAS Devices.

CERTIFICATIONS: Microsoft MCP, Cisco CCNA, CompTIA A+, Network +, and Fiber Optics,

Registered Professional Appraiser-RPA, CPM-Certified Public Manager

LEADERSHIP AND PROFESSIONAL MEMBERSHIP

Del Mar College-Industry Advising Council 2012

Coastal Bend Texas Association of Assessing Officers – President 2010

Texas Association of Appraisal Districts

American Society of Public Administrators

Delta Mu Delta Business Honor Society-member

Who’s Who Among Students in American Junior Colleges

Monster.com Diversity Leadership Winner

National Society of Hispanic MBAs-Scholarship Winner

Texas Association of Chicanos in Higher Education-Committee Member

Hispanic Alliance for Career Enhancement-member

National Society of Hispanic Professionals-member

Phi Theta Kappa Honor Society-Vice-President

Alpha Chi Honor Society-Member

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