Customer Service Administrative Assistant
Resume:
VICKIE MORRIS
Charlotte, NC 28277
PROFESSIONAL EXPERIENCE
OldcastleAPG/Bonsal American
Charlotte, NC
ERP Implementation Analyst Mar. 2004 - Mar.
2013
. Implementing, Auditing, Training and supporting an ERP accounting
system (Lawson M3, Navision Axapta, Dynamics AX2009) for locations
nationwide, for over 20 implementations. This included system
training as well as functional process training in relation to the
computer system.
. Analyzed system reports and data to troubleshoot process and system
issues.
. Developed and provided multi-user, one on one, and web based training
across all modules of Microsoft Dynamics AX and Navision Axapta.
. Implemented practical business solutions under multiple deadlines.
. Proven skills as both an individual contributor as well as a project
manager on multiple full life cycle implementations.
. Managed individuals as well as cross-functional teams.
. Developed and wrote system requirements, documentation, testing
procedures, training manuals and support procedures.
. Experience with EDI setups and Logistics functionality.
. Experience auditing the processes and procedures for Sarbanes Oxley.
. Experience in KPI processes and procedures.
. Experience includes the following applications: Microsoft Power
Point, Excel, Word, Publisher, NetMeeting, Snag-It, Track-It,
Hyperion, Crystal Report & SQL query writing.
. Strong analytical and problem solving skills.
Selective
Charlotte, NC
Administrative Assistant Sept. 2002 -
Mar. 2003
Provide administrative support to companies including Bank of America and
Structured Credit Products
Barnhardt Mfg Co.
Charlotte, NC
AS400 Systems Operator Jan. 1996 - Sept.
2002
. Performed initial set-up, preparation and maintenance to all computer
equipment for efficient company operation.
. Checked the accuracy of format, data integrity and/or input-output
data.
. Applied extensive knowledge of various computer software, connectivity
and interfaces to maximize business productivity.
. Performed regular backups and purge functions.
. Administered contingency and disaster recovery plans for applications
per IT procedures.
. Monitored, measured and optimized individual and combined utilization
of hardware, software and telecommunications components.
. Assisted in diagnosing and correcting related problems for all
equipment.
. Assisted in the establishment and maintenance of paper-based and on-
line technical reference guidelines, standards, procedures, processes
and applications.
. Implemented changes to production applications.
. Assisted clients and other IT professionals in troubleshooting and
correcting errors in system applications through use of the IT
customer support process.
. Trained other users on the Harris Data software at branch locations.
. Assisted Customer Service Department on processing orders, invoices,
packing lists, and bill of ladings.
Human Resources/Payroll Jan. 1995 -
Jan. 1996
. Responsible for processing payroll checks, deductions and benefits,
recording salary expenses to the appropriate accounts, balancing
payroll liability accounts, and overseeing final preparations for
submission of W2's.
. Resolves any external or internal problems.
. Coordinates payroll schedule with MIS records and other departments.
. Works with external and internal auditors.
. Prepares and maintains payroll schedules, payroll calendar and hour
tables.
. Provides estimates for annual worker's compensation coverage.
EDUCATION
North Mecklenburg High School
1976 -1980
APICS
2010 - Present
CPIM
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