Customer Service Sales

Stacey Mahtani

**** ********** ****** ***

(Phone: 813-***-****

Tampa, FL 33614

( E-mail: ******.*******@*****.***

Customer Service & Sales Representative

Core competencies include:

(Customer Development & (Fitness Training (Fitness Center Operations

Retention

(Public Speaking (Sales & Marketing (Verbal & Written

Communication

(Instructing & Training (Cost Containment (Budget Control

(Referral Network Generation (Personnel Management (Negotiating

Innovative ( Precise ( Tenacious ( Reliable

Solutions-driven consultant, and fitness business professional with more

than 15 years of combined progressive responsibility and multifaceted

experience in customer service and business development and sales. Self-

starter who meets project deadlines and requirements while responding

rapidly and appropriately to changing circumstances. Evaluate problems,

business analysis and make astute decisions to create positive results. A

solid communicator - exceptionally skilled at articulating business

strategies, goals, and objectives for the organization.

PROFESSIONAL EXPERIENCE

Body Training Systems

Marietta, Georgia

Accounts Specialist Aug

2011-March 2013

> Coordinated sales and set up for accounts in FL, GA, AL, and MS

> Generated and organized in Salesforce new lead lists for possible

clients

> Developed and provided presentations on company group fitness

programming

> Business analysis for prospect clients

> Developed and implemented marketing campaigns

> Customer retention through excellent customer service

> Organize and coordinate sales travel

Les Mills South East

St. Petersburg, Florida

Business Development Consultant

June 2010-Aug 2011

> Traveled and coordinated sales and set up for accounts in Florida

and Georgia

> Improved client retention through better customer service

> Developed and implemented management programs

> Participated in tradeshow presentations

> Performed client business analysis

> Developed lead lists for possible clients

(continued)

International Fitness Professionals Association

Tampa, Florida

Director of Operations

April 2001-June 2010

> Developed and coordinated sales training

> Create "Destination points" within the facility to showcase new

items and increase POS for new revenue opportunities within the

facility

> Responsible for planning and organizing fitness events and

tradeshows

> Improved client retention through better customer service

> Developed and performed tradeshow presentations and lectures

> Developed new products, marketing, certifications, and continuing

education courses

> Developed training policies, procedures and employee incentive

programs

> Assisted in development of data entry system

> Leader in sales for 8 continuous years

> Increased revenues through product development and increased

corporate account contracts

> Lowered customer's complaints within the organization; maintain a

98.6% of first time customer satisfaction within the division at

all times

> Created and achieved implementation of High School Personal

Fitness Trainer class in Hillsborough County FL as pilot program

> Established and oversaw Correctional Facilities Inmate Personal

Fitness Trainer vocational program

> Established University Affiliate program

Self Employed High

Point, NC

Certified Fitness Professional

Sept 1985-Present

> Certified group fitness instructor for various styles of classes

such as sports conditioning, indoor cycling, kickboxing,

stretching, youth fitness, step, high/low impact, resistance

training, senior fitness and core classes

> Certified personal trainer with over twenty years experience in

contract work with health centers such as Fitness Today, Gold's

Gym, Fitness Corner, and various private organizations

> Developed and implemented Christian based weight loss and health &

fitness programs in churches

> USA Boxing Coach - developed youth boxing programs for youth and

young adults with an emphasis on at risk youth

> Created and established Cross Training; a weekly Christian health &

fitness class with bible study

Tanarama Motel Kill

Devil Hills, NC

Owner/Operator Apr 1997-

Feb 2001

> Coordinated sales and revenue management

> Coordinated all daily aspects of outside personnel related to

installs and service orders to ensure timely project management.

> Met vendors in state and out of state to preview new products, view

operations, and attend training seminars.

> Improved employee retention through employee incentive programs

> Developed and implemented corporate programs

> Increased revenues through overall company improvements

> Developed fitness programs for guests

.

Ocean Veranda Motel

Nags Head, NC

Owner/Operator Mar 1998-

Feb 2001

> Coordinated sales

> Implemented employee retention and incentive programs

> Developed and implemented marketing campaigns

> Increased revenues through overall company improvements and

customer service

Harbor Inn Motel

High Point, NC

General Manager

Mar 1998- Feb 2001

> Employee management

> Improved employee retention through employee incentive programs

> Developed and implemented new special events department

> Increased revenues and return guests due to property improvements

EDUCATION and TRAINING

. Fitness Institute of Technology Bachelors Degree

. Certified Personal Trainer

. Certified Group Fitness Instructor

. Certified USA Boxing Coach

. Certified Youth Fitness Instructor

. Certified Sports Conditioning Coach

Other

. Co-founder and board member of Fitness Ministers Association

. Founder of Cross Training Weekly Christian Fitness Program

. Volunteer for Youth Dream Center

. Volunteer for many programs city wide such as: Support Our Troops, Soup

Kitchen, youth trips etc.

Contact this candidate