Manager Property

**** ******** ***** *** * • pikesville, MD *****

Phone 410-***-**** • E mail *******.******@*****.***

Ruvette L. Miller

Objective

To obtain a position and to grow with a prominent company. To be able to

utilize my years of experience and professionalism.

Education

April 1992 Quadel Consulting Corporation Washington, DC

Assistant Certified Housing Manager

Work experience

2012 2013 Mid Atlantic Realty Baltimore, MD

Property Manager

Managed a Multi Site 450 unit Town Home Community, Oversaw a staff

of 10 individuals. Prepared and executed yearly budget and stayed within

NOI positively.

Oversaw daily activities for multi sites by ensuring it is efficiently

maintained. Assist in all phases of hiring, training, evaluating and

supervising processes of all on site employees. Coach and counsel on site

employees and conduct annual review performances. Trained other

property managers that are in the same district. Prepare all employees

weekly payroll.

Oversaw the entire maintenance department from capital work, work

orders, ordering supplies and disbursing work orders daily. Interact with

contractors with bids for preventive maintenance.

Prepared and maintain monthly budget control ledger to insure that the

property financials are at proposed monthly budget. Processed weekly

vendor bills for payments. Collected and deposit daily rental payments,

monthly collection rate 96% or above. Performed monthly evictions when

needed. Did monthly file audits on all residential accounts and files.

Assists with staff in the overall marketing efforts to help ensure the

apartment community meets required occupancy goals. Construct all

marketing plans. Up leased the community from 80% to 98% in a 30 day

period. Managed monthly renewals and resident retention. Planned

quarterly resident functions. Marketed competitive communities in the

area. Resolved all resident issues. Did all move out inspections and

prepare all final bills for past residents.

Answered incoming calls accordingly. Greeted prospective residents,

qualify, and determine needs and preferences. Inspected all units for

company approval for new resident move in status

2010 2012 BQ Property Management Baltimore, MD

Property Manager

Oversaw daily activities for multi sites by ensuring it is efficiently

maintained. Assist in all phases of hiring, training, evaluating and

supervising processes of all on site employees. Coach and counsel on site

employees and conduct annual review performances. Trained other

property managers that are in the same district. Prepare all employees

weekly payroll.

Oversaw the entire maintenance department from capital work, work

orders, ordering supplies and disbursing work orders daily. Interact with

contractors with bids for preventive maintenance.

Manage and oversaw multi sites totaling 307 units, Garden style class B

Prepared and maintain monthly budget control ledger to insure that the

property financials are at proposed monthly budget. Processed weekly

vendor bills for payments. Collected and deposit daily rental payments,

monthly collection rate 96% or above. Performed monthly evictions when

needed. Did monthly file audits on all residential accounts and files.

Assists with staff in the overall marketing efforts to help ensure the

apartment community meets required occupancy goals. Construct all

marketing plans. Up leased the community from 80% to 98% in a 30 day

period. Managed monthly renewals and resident retention. Planned

quarterly resident functions. Marketed competitive communities in the

area. Resolved all resident issues. Did all move out inspections and

prepare all final bills for past residents.

Answered incoming calls accordingly. Greeted prospective residents,

qualify, and determine needs and preferences. Inspected all units for

company approval for new resident move in status

2005 2010 Empirian Property Management Baltimore, MD

Property Manager

. Oversaw daily activities by ensuring it is efficiently maintained.

Assisted in all phases of hiring, training, evaluating and supervising

processes of all on site employees. Coached and counseled on site

employees and conducted annual review performances. Trained other

property managers that are in the same district. Prepared all employees

weekly payroll. Oversaw the entire maintenance department from capital

work, work orders, ordering supplies and disbursing work orders daily.

Interacted with contractors with bids for preventive maintenance.

Prepared and maintained monthly budget control ledger to insure that the

property financials are at proposed monthly budget. Process monthly

vendor bills for payments. Collected and deposited daily rental payments,

monthly collection rate 96% or above. Performed monthly evictions when

needed. Did monthly file audits on all residential accounts and files.

Assisted with staff in the overall marketing efforts to help ensure the

apartment community meets required occupancy goals. Construct all

marketing plans. Up leased the community from 80% to 98% in a 30 day

period. Manage monthly renewals and resident retention. Planned

quarterly resident functions. Marketed competitive communities in the

area. Resolved all resident issues. Did all move out inspections and

prepare all final bills for past residents.

Answered incoming calls accordingly. Greeted prospective residents,

qualify, and determine needs and preferences. Inspected all units for

company approval for new resident move in status.

Managed a Luxury Class A property totaling 220 units

2004.2005 American Rental Management Co. Waldorf, MD

Assistant Property Manager

Marketed different competitive communities. Greeted prospective

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residents, qualified and determined their needs. Answered incoming

calls from prospective residents and current residents. Ensured daily

that the show model and make ready units were up to company

standards. Properly followed up with all prospects. Processed all new

residents’ application paperwork and lease paperwork. Had an 85%

closing ratio on all sales.

Collected and posted rents daily, knocked on doors and met with

•

delinquent residents.

Stepped in as the Property Manager when the manager wasn’t

•

available.

2003 2004 Sawyer Realty Holdings Baltimore, MD

Sr. Leasing Representative

Marketed different competitive communities. Greeted prospective

•

residents, qualified and determined their needs. Answered incoming

calls from prospective residents and current residents. Ensured daily

that the show model and make ready units were up to company

standards. Properly followed up with all prospects. Processed all new

residents’ application paperwork and lease paperwork. Had a 75%

closing ratio on all sales. Completed monthly and weekly reports.

1995 2003 Town and Country Management Baltimore, MD

Sr. Leasing Representative

Marketed different competitive communities. Greeted prospective

•

residents, qualified and determined their needs. Answered incoming

calls from prospective residents and current residents. Ensured daily

that the show model and make ready units were up to company

standards. Properly followed up with all prospects. Processed all new

residents’ application paperwork and lease paperwork. Had a 75%

closing ratio on all sales. Assisted in Payroll.

2002 2010 Apartment Shoppers Guide Ellicott City, MD

Mystery Shopper

Shopped different apartment communities and staffing grading

•

performance and making sure Fair Housing guidelines are being used

correctly. Wrote reports on all performances.

1990 1995 Lakeview Housing Authority Salisbury, MD

Resident Manager

Selected and certified applicants under HUD rules and regulations.

•

Managed all on site employees to insure that the property ran

efficiently. Did weekly payroll. Did all accounts payable and

receivables. Did monthly inspections to assure that the units and

property was up to HUD standards. Met monthly with the Board of

Directors.

References

Available upon request.

Summary of qualifications

I am a highly organized and detail focused professional, with an

exceptional 20 years Corporate track record in Property Management.

Highly skilled in trouble shooting how to up lease troubled properties.

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Skilled in all aspects of recording transactions, positing debits &

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credits, reconciling accounts, ensuring accuracy and completeness of

data.

Excellent computer skills; proficient with Microsoft Word, Excel,

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Powerpoint, Publisher and Outlook.

Proficient with the following Property Management Software; AMSI,

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Jenark, Yardi and SAVI.

Received recognition of being a Star Property Manager Trainer.

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Have extensive Fair Housing knowledge.

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Granted the Property Manager of the Year award for 2009 for

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Empirian Property Management.

Consistently staying below and within budget, maintaining a positive

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NOI.

Contact this candidate