Customer Service Sales
Resume:
ETHEL W MCLENDON
LAS VEGAS, NV 89121
Phone: 773-***-****
E-Mail: **********@*****.***
Summary
Well-qualified professional with several years of diversified experience in personnel management, administrative procedures, retail sales and customer service. Interior Designer successful at listening to the needs of the client and collaborating on a creative vision.
Highlights
Concept development
Space planning
Interior architectural detailing
Color and material application
Strong leader
Conflict resolution skills
Team-oriented
Reliable
Accomplishments
Promoted to Store Manager after nine months as sales associate.
Consistently listed on top ten sales for district by exceeding sales goals.
Increased sales by 80% over a two year period.
Experience
July 2009 to February 2013
Zales Jewelers North Riverside, IL
Sales Associate
Provided excellent customer service to clients by assisting with various purchases.
Consistently trained team members in selling techniques to meet monthly sales goal.
Performed general office duties to maintain customer base and gain referrals.
Utilized exceptional management and organizational skills to provide knowledgeable assistance to clients.
Responsible for monthly and weekly reports, to include inventory, shipping & receiving, issuance request, and scheduling.
Fulfilled customer shipping needs using UPS and USPS methods.
June 2008 to January 2009
Bernard K. Passman Las Vegas, NV
Sales Associate
Required to meet or exceed monthly sales goals.
Assisted clients with jewelry selection & purchase.
Responsible for visual merchandising.
Provided outstanding customer service.
August 2003 to October 2006
Mothers Work, Inc Las Vegas, NV
Store Manager
Delivered excellent customer service by greeting and assisting each customer.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Completed weekly schedules according to payroll policies.
Worked closely with the district manager to formulate and build the store brand.
May 2002 to May 2003
Z Gallerie Las Vegas, NV
Gift Registry Specialist/Sales Associate
Spearheaded initial startup of gift registry for home furnishings.
Assisted management in staff training, in both gift registry sales and operations.
Maintained broad knowledge of inventory levels, including projected sell through dates and availability.
Consistently exceeded monthly sales goals.
October 1998 to January 2001
United States Postal Service Chicago, IL
Letter Carrier
February 1984 to April 1998
United States Army
Staff Sergeant
Education
2008 The Art Institute of Las Vegas Las Vegas, NV
Bachelor of Arts Interior Design
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