Customer Service Manager

Location:

Posted:

April 11, 2013

M ostafa Elazab

C hula Vista, CA 9 1913 - 2485

( 619) 884 - 4644

e *****@***.***

Objective

Contribute to an organization that can utilize my professional management experience and skills

E ducation

Southwestern College, October 2012 Business Management (Certificate of Proficiency)

San Diego State University December, 2000 Global Strategies for Management

Sanyo Institute Kobe, Japan 1994 International Management training

British stander institute (BSI ) July, 1994 ISO 9000 and 14000 Auditor training

University of Cairo, Egypt 1979- 1983 Major: Accounting

E xperience

Customer Support/ field support manager, Sanyo, San Diego, CA, 2009- June 2011

Spearheaded a new department to provide excellent customer service to meet new business goal

Oversaw customer requirement from receiving purchase orders to installation of products in stores

Implemented system to Ensure seamless product delivery and installation Nationwide

Prepare monthly/annual budgets and target.

Logistic, Distribution, Import /Export and service parts Manager, Sanyo 1984- 2009

Managed 300,000 SQFT warehouse that supported annual sales of $110 million

Successfully managed four departments simultaneously with 22 -28 employees including union employees

Implement and train employees on C-TPAT program and supply chain security with US customs, achieved

the highest level of certification for the company.

Developed Customs Compliance Manual for the company, and trained several departments

Implement several Systems including SAP, ISO 9000, ISO 14000, C-TPAT and 10+2 program

Maintained a fleet of 60 trailers, 2 trucks, 12 lifts, and other handling equipments

Executed carrier negotiations, rate management, and created routing guides for customers of

all modes of transportation (Air, Ocean, Intermodal, Trucks)

Oversaw functions including forecasting, planning, scheduling, customer service, inventory, warehousing,

distributions of raw Materials and finished goods