Project Manager Sales

Joseph Chan, MBA

* ********** ****, *******, **, L0H 1G0

416-***-**** abq20a@r.postjobfree.com

Profile

A senior professional with over 10 years of diverse IT and business management experience. Expertise

includes a foundation of solid technical skills, client services, vendor/partner management, team leadership,

pre/post- sale consulting and business development. Highly organized, motivated and detail oriented, with

the ability to undertake challenges and solve problems with enthusiasm. Strategic and entrepreneurial with a

demonstrated capacity to adapt to changing environments and find opportunities to contribute to business

profitability.

Professional Experience

Solution Q Inc. (EclipsePPM – eclipseppm.com)

Senior Consultant 2013

• Provides portfolio project management expertise through a consultative approach

by analysing client’s PMO and P M operations processes and provides

r ecommendation for improvements.

• Provision and implement EclipsePPM application for US and Canadian clients (in

v arious industries) remotely or onsite through data gathering workshops and

p rovide in depth training for SMEs and administrator groups of users.

• Manages fi rm internal process improvement initiatives including P M process

documentations, client services and corporate strategy.

GLAXOSMITHK L I NE (GSK) 2012

Project Manager (Contract), eForms Services, Global IT

• Engaged to manage a number of GSK internal IT projects in preparation for a global SAP integration in

2014. Role comprises GAP analysis, risk mitigation, project road-mapping and overall project planning.

• Presented success project rollouts and benefits to the SVP of GSK Manufacturing, as well as Operations

Excellence executives, received positive feedback from the executive team. Produced a projected 30%

increase in department sales in the pipeline for the rest of 2012 and 2013.

• Member of the department's Operations Process Improvement Committee focusing on improving project

and process efficiency via revamping the overall process flow to gain efficiency, risk mitigation and

process re-engineering.

RICOH CANADA 2011

P roject Manager – Document Services and Solutions

Joseph Chan, MBA

2 Abbotsford Road, Gormley, ON, L0H 1G0

416-***-**** abq20a@r.postjobfree.com

• Oversaw Managed Print Solutions projects for mid to large enterprise clients across Canada.

Completed a $3 Million 500+ devices print solution deployment project for the City of Hamilton on

time/budget despite an extremely aggressive timeline and a severe inventory constraint at the time

due to the 2011 Japan earthquake.

• Worked on the RFP and planning phase of a $15 M illion deployment project for a major

Canadian retailer with a multi-phased timeline of >24 months.

• Successfully planned a 200+ devices project for City of Sudbury that led to RFP

opportunity for Sudbury Police Department.

HRSMART CANADA 2007 – 2011

Project Manager – HR Software Solutions

• Managed medium to large scale web e-Commerce and HR System implementations

i ncluding integrations with 3rd party ERPs and HRIS systems.

Successfully completed a HR System implementation project for Sony Canada 4 weeks ahead of

schedule, resulting in cost savings of >20% while maintaining quality and exceptional client service.

Managed >40 projects across various industries in the US and Canada with clients including CI

Investments, Weston Foods, G4S, Mount Sinai Hospital and North York General Hospital.

Achieved tremendous success in upselling customizations and upgrades to increase values of

contracts throughout project lifecycles.

SEASON COMPONENTS LTD. 2006 – 2007

National Sales Project Manager

• Oversaw all US clients and successfully managed projects ranging from $100K to $2.5M with life cycles

from 6 months to 5 years via 3 direct reports in Eastern/Mid Central US.

Developed project strategy, plans and organization; selected team members, roles and

responsibilities; and effectively managing multidisciplinary teams globally.

Liaised with various departments to ensure smooth running of projects in Canada, USA, Malaysia

and China, effectively managing project plans, scope, budget, issues and risks in order to mitigate

financial penalties.

Conducted onsite meetings with US clients/prospects to maintain and build business relationships as

well as present project status, proposals and change requests to senior stakeholders. Implemented

an inventory forecasting model for a key US client that resulted in a 100% sales volume increase.

SEMPLETEK DISTRIBUTION INC. 2004 – 2008

VP Operations

Joseph Chan, MBA

2 Abbotsford Road, Gormley, ON, L0H 1G0

416-***-**** abq20a@r.postjobfree.com

• Co-founded the company (SMB) and management overall operations for the company.

Managed vendor selection and negotiated contracts with overseas vendors for exclusive distribution

of products and accounts payable terms, resulting in a 10% inventory cost reduction.

Restructured the core business model from a sales to a service orientation, reversing a (-$10K) net

profit to +$15K with minimal additional capital investment after 1 year of the reorganization.

Education & Professional Development

MBA, R ichard Ivey School of Business, The University of Western Ontario, 2012

Project Management Certification Program, H umber College, 2005

Post Graduate Diploma, Applied I nformation Technology, I nformation Technology

I nstitute, 2002

BA, Political Science, University of Western Ontario, 1998

Addendum: Consulting Projects Highlights

BMO Harris Private Banking: An IT consulting engagement to look at BMO’s private investment bank

to identify the need of a CRM system, vendor selection process, implementation of a pilot program, as well

as tactical solutions to deliver a seamless, consistent and integrated customer experience across all

channels and lines of business.

GlaxoSmithKline: A marketing initiative to investigate and evaluate eForms department’s (self-funded

department under GSK Global IT) business development issues in regards to future promotions and revenue

generation. Recommended tactical solutions included rebranding of department and logo, intranet presence,

staff addition, re-positioning of green initiative and operation process improvement.

BioteQ Technologies (Industrial Waste Water Management): An Asian market entry strategy

consulting engagement was done for a BC high-tech company specialized in industrial waste water

management. Evaluated company’s overall operations in Canada including its global expansion strategy,

financial analysis and feasibility study. Researched on potential industry in China including an overseas field

investigation with government officials (Environmental Bureau), potential clients and industry experts. A “Go”

recommendation was presented, accompanied by a 5-year expansion strategy, as well as tactical solutions

for such joint venture to take place with an identified Chinese industrial design company.

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