Customer Service Sales

*** * ****** ** . *** pedro ca *****

Phone 310-***-**** . E-mail ****************@*****.***

Jaliylah S. Muhammad

Objective

To obtain a position with a company where I can

utilize my strong skill set in Customer Service and

Inside Sales.

skills

Microsoft Word, Excel, Outlook, Power Point, Lotus Notes, CEM,

NEXUS, ASI, AS400, People soft, LexisNexis, Internet Research,

Odyssey; 14-module Pharmacy Technician Training Program @ Wedgewood

pharmacy. Type 55- 60 WPM

Employment

09/2012-01/2013

People Share King of Prussia, Pa

Customers Care Associates (Temp project, up

12/28/2012)

Assist in locating primary care physicians and

dentists.

Thoroughly explain benefit plans to members.

Work as a team member to assist nurses in

researching providers, eldercare, and nursing

homes.

Identify resources and options to assist members

Concisely and accurately enter documentation into

system.

Initial intake/triage of incoming calls -

responsible for inputting demographic information

into the system and forwarding the member to the

right person.

10/2011-06/2012

Futuredontics, Los Angeles, CA

Customer Care Specialist (Inbound Call Center)

Gather information about the consumer and his/her

need

Use our internal matching software to match

consumers with dentist practices.

Sell member dentists' unique value points,

successfully transition consumer calls to member

dental offices via warm transfer.

Follow explicit guidelines, while remaining

friendly, personable and compassionate.

Provide excellent customer service to both

consumers and dental offices at a high conversion

rate.

03/2008-08/2008

Aerotek Staffing, Cherry Hill, NJ

Sales Administrative Coordinator/Customer Service

Representative (temp position for Groupe Seb)

Responsibilities included process purchase orders

request via email.

Handled manual orders via fax, resolved invoice

disputes.

Maintained large orders for major accounts via EDI.

Communicated with the outside sales rep via email,

phone, or fax for any customer disputes (sales,

shipping issues, invoices etc.).

Gave leads to outside sales reps for potential

clients.

12/2007-03/2008

Aerotek Staffing, Cherry Hill, NJ

Customer Care (Call Center - Temp position for

Wedgewood Pharmacy)

Answer inbound calls regarding issues with order,

credits, picking error, short shipments, and order

entry.

Check status on orders.

Communicate information to Pharmacist regarding

comparable medication per owner request.

03/2006-10/2007 VWR Scientific

International, Bridgeport, NJ

Inside Sales/Customer Service Representative (Call

Center)

Answer inbound calls from Scientist, Professors,

Lab techs, and outside sales reps for the following

request:

Returns, Credits, Price quotes, outside sales

support, processed orders.

Resolve issues regarding damaged, short-shipped

items, and picking errors.

Tracked shipments to ensure prompt delivery.

Processed request for proof of delivery, upsell and

cross selling products

10/2005-3/2006 Accu Staffing,

Woodbury Heights, NJ

Administrative Assistant /Service (Tyco Valves &

Controls LP -Temporary- Perm)

Responsibilities included typing quotes for

potential customers, provide feedback regarding

purchase order requests and invoice request;

Setup new accounts for vendors and customers,

tracked critical parts for valve orders.

Typed test reports and occasionally created graphs

in Excel per management request.

Handled business related travel arrangements for

General mgr, and valve relief technicians.

9/2004-10/2005 Accu

Staffing, Woodbury Heights, NJ

Administrative Assistant/Service Coordinator (MCI

-Motor Coach Industries-Temp)

Answered and direct calls to appropriate people.

Place orders for office and warehouse supplies.

Adjust and maintained Technicians hours.

Distributed mail; Processed payroll on a bi-weekly

basis.

Researched missing parts; invoiced voucher receipts

for parts.

07/2001-6/2004 AT&T

Wireless Service (Call Center), Paramus, NJ

Process and Research/International Customer Service

Rep.

Provide extensive support for authorized dealers

through the ESN inbound queue.

Answer inbound calls for the resolution team,

provided support to level three reps with work

distribution

Trained co-workers on various procedures, process

tax jurisdiction request, and up/cross selling

products that the company offered.

Education

2007-2011 Strayer University - Philadelphia, PA

Degree: A.A. (Business Administrations)

Contact this candidate