Customer Service Medical Billing

**** ***** *** ******, *********, CA ***** 323-***-**** *************@*****.***

OBJECTIVE

To secure a position as a Dispatcher where my abilities will be challenged and allow me to fully utilize my customer service, communication, organizational and problem solving skills

SKILLS & ABILITIES

Dispatching; Switchboard & CRT Computers; CC Television; Microsoft XP Office Suite; Reception

Type 35 wpm; Multitask; Prioritize Responsibility; Work well unsupervised

EMPLOYMENT EXPERIENCE

Shipping & Packing Clerk/Auditor, 10/2012 – Present Kimco Staffing, Santa Fe Springs, CA

Review data about material assets, net worth, liabilities, capital stock, surplus, income, and expenditures

Prepare detailed reports on audit findings

Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity

Dispatcher/Operator, 01/2008 – 10/2012 City of Long Beach, Long Beach, CA

Dispatcher/Driver, 03/2003 – 12/2007 Health Link Transportation, Anaheim, CA

Scheduled or dispatched workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones

Conferred with customers or supervising personnel to address questions, problems, or requests for service or equipment

Monitored personnel or equipment locations and utilization to coordinate service and schedules

Received or prepared work orders.

Relayed work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios

Recorded and maintained files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

Determined type or amount of equipment, vehicles, materials, or personnel required, according to work orders or specifications

Advised personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards

Arranged for necessary repairs to restore service and schedules

Transported patients to and from kidney dialysis

Receptionist, 02/2001 – 05/2005 New Lines, Inglewood, CA

Performed typing and transcription duties as required

Established procedures that implemented operational and/or fiscal policies

Compiled data of operating unit programs, policies, and procedures

Drafted financial, statistical, narrative, and/or other reports as requested

Provided authoritative information to establish precedents and committed unit or superior to a policy or course of action

EDUCATION

Cypress College, Certificate: Medical Billing, Cypress, CA

David Starr Jordan High School, Diploma, Los Angeles, CA

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