Project Coordinator/ Customer Support

David Hightower

***********@*****.***

Highly self-motivated and reliable professional who is able to work independently or in a team environment; Over 8 years experience in customer care and administration support; outgoing and people oriented with excellent written and oral communication skills; fast learner with the ability to organize and manage multiple tasks in a fast paced environment. I've worked with the US government and Military, providing support to many offices overseas including Japan, Australia and Italy. All of my positions have been in a support role helping all departments and being the go to guy for work. thanks for your time.

WORK EXPERIENCE

IT Facilitator/ Project Coordinator

YMCA - Atlanta, GA - 2011 to 2013

- Technical support at the YMCA headquarters, averaging 150 incoming calls a day into the office. New software installation and general support an office of 200 employees.

- Payroll processing for main headquarters and check delivery.

- Operated company ticketing system for staff on site and in the field.

- Assist IT staff and the service desk in managing escalation of technology support related to customer service incidents.

salary: 37,000/yr

Clinic Office Manager

US Government, Yokosuka, Japan - 2007 to 2011

- Assisted Director of the Naval health clinic services with meetings, accounting paperwork, travel arrangements, bookkeeping and standing in when needed.

- Front desk reception for hospital, including new patients, discharging clients, interviews and telephone appointment scheduling for naval and japanese officials.

- Generated bills for military processing and government offices. support on billing questions and delivering. completing customer accounts with data entry.

- Payroll processing for department staff of 200 bi-weekly.

- Ensuring invoices have proper paperwork to process for Accounting, creating payment arrangements, data, correct discrepancies and reconcile accounts. Accounts Receivable rep for monthly meeting. Prepares financial reports by collecting, analyzing, and summarizing account information and trends

salary 41,800/yr

IT Support Representative

Geek Squad - Houston, TX - 2004 to 2007

- Operated inbound/ outbound call center averaging 200+ calls daily.

- Commercial and residential customer support, including Mac and iOS user support, including network & printing issues, Outlook email syncing support, password resets etc.

- Provide telephone, e-mail, and live chat support for commercial businesses such as AT&T and Verizon. Software installation, troubleshooting, and end-user assistance for Microsoft Office and Adobe Creative Suite applications. Provide backup support for Windows clients as needed

salary: 32,000/yr

EDUCATION

B.A. Psychology University of Maryland - University College 2007 to 2011

Computer Skills:

Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS Word, MS Access, MS Excel, Internet Explorer, Outlook, Outlook Express, PowerPoint, Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere, Acrobat), QuickBooksPro. Windows XP, Windows NT, Windows ME, Windows 2000, Mac 0S

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