Customer Service Representative
Resume:
Celia Simone Nelson-Logan
Long Beach, Ca 90802
****************@*****.***
PROFILE
Experienced customer service representative with documented successful work history in customer service and fast-paced call center environments. Has maintained skills throught on-going study and professional development. Returning to workforce.
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE/DATA ENTRY. GENERAL MONITORING INC.
LONG BEACH, CA.-2005-2007
Data entry for new and existing customer data bases. Answered phones, Assisted alarm techs with setting up alarms for testing. Contacted police and/or fire departments to verify customer addresses. Called in alarms and false alarms to Police and Fire Departments
CUSTOMER SERVICE REPRESENTATIVE-QUARTERMASTER COMPANY
CERRITOS CA.-2001-2004
Worked in a Call Center environment. Answered multiple phone inquiries. Assisted customers with product info. Entered orders into data bases. Checked and relayed status of customer orders. Expedited orders, tracked shipments using UPS and/or Fed-ex tracking systems.
CUSTOMER SERVICE REPRESENTATIVE-HUNTER DOUGLAS WINDOW FASHIONS
LOS ANGELES, CA.-1998-2001
Worked in call center environment. Answered multiple phone inquiries. Responded to vendor inquiries i.e Home Depot stores. Assisted customers with product information and evaluated problems with blinds and referred customers appropriately for resolution. Expedited orders, tracked shipments via UPS and Fed-ex tracking systems.
EDUCATION
David Starr Jordan High School-1977. High School Diploma. Long Beach, California
El Camino College- 1977-1979. Studied Interior Design. Torrance, California
Travel and Trade Career Institute-1977. Diploma in Travel and Tourism
SKILLS
Customer relations. Proficient in Microsoft Windows Applications. General Office. Efficient multitasking. Data Entry. Problem resolution
REFERENCES AVAILABLE ON REQUEST
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