SUZETTE LEBLANC
Everett, WA *****
******@***.***
Objective I am pursuing a full time position where I can further my skills and knowledge, and
develop my work experience while utilizing the skills and experience that I already
have. I would like a position where both the company and I may benefit from my
contributions.
Skills/Qualifications
Computer applications/programs used include Microsoft Word, Excel, Outlook, Medicaid
WaMed and Provider One, Medicare FISS DDE and McKesson Horizon Pathways
Very familiar with the operational aspects of McKesson Horizon Pathways software system
and can navigate freely throughout in order to perform necessary tasks
Working knowledge of medical terminology
Efficient in time management, ability to prioritize with good follow through skills, while
remaining flexible
Independent, self starter and effective team worker
Creative problem solving and decision making skills with an ability to exercise
independent judgment
Intelligent, eager and quick learner with a desire to increase and improve skills
Detail and goal oriented, organized and dedicated to quality service
Good communication skills, responsible and dependable
Employment History
Evergreen Healthcare Kirkland, WA
Clinical Support Specialist (CSS) Ryan Pierce, Supervisor
October 1999 – October 2011 (12 years) 425-***-**** (HR)
Home Health AR/Billing Duties
• Home Health Medicare and Medicaid billing and follow up
• Submit high volume of Home Health claims and adjustments electronically within timely filing
deadlines
• Daily processing of returned/rejected/denied Home Health claims, evaluating to obtain quick and
accurate resolution and payment
• Perform account follow up, identify delays, returns, rejections and denials of Home Health
claims
• Monitor accounts, research and resolve issues for resolution and timely payments
• Work aging reports, verification reports, and review remittance advice/explanation of benefits for
accuracy of payments
• Collaborate with other departments, entering, editing and recording insurance and other pertinent
information to verify accuracy of patient account information
• Perform Medicare or Medicaid eligibility checks for Home Health as needed.
Maintain account records in McKesson Horizon Pathways system so that patient, insurance, and
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visit information are accurately documented
Attend meetings within department and in coordination with other units/departments as required
•
Home Health Medicare payment posting back up, adjustments and contractual allowances
•
Prepare reports for monthly meetings that summarize status of accounts
•
Respond to internal and external customer inquiries, and perform special projects as needed
•
Run reports: Episode Verification & Adjustment Process (GenEnd) report, Aging report,
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Admission Statistics report, and AJ notes report
Train and assist other billers as needed
•
Data Entry and Medical Records Duties
• Created and maintained paper and electronic medical records in McKesson Horizon Pathways
system to ensure compliance with policies and regulations
• Entered clinical data, updated patient and physician information into electronic medical records
in McKesson Horizon Pathways system
• Data entry of oasis assessments, physician orders, medication profiles, clinician itineraries, and
certifications in McKesson Horizon Pathways system
• Assembled paper charts, organized and filed documents, performed chart discharge audits
• Assisted other units/departments with retrieving and faxing medical records as required
• Monitored and faxed physician orders and certifications/plan of treatments
• Ran and distributed expiring certification reports
• Reviewed Enter Services batches, cleared edits and generated services
• Provided support to Clinical teams, Referral Intake and AR as needed
Med+Temps Bellevue, WA
Clerical Temp Ester Frey
July 1999-October 1999 (3 months) 425-***-****
Duties
Temporary job working at Evergreen Healthcare doing faxing, data entry and phones which
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lasted for 3 months until hired for full time position.
Education
Associate Degree in Arts and Science
Graduated from Everett Community College with honors taking classes that included General
Psychology, Natural Science, Sociology and Interpersonal Communications
Associate Degree in Fine Arts – Graphic Art
Graduated with honors from Everett Community College with a Computer Graphic Design Major
References
Ryan Pierce Business Operations Manager 425-***-****
Steven Wong Business Office Coordinator 425-***-****
Beth Start Clinical Support Specialist 206-***-****
Jayne Nance Speech Therapy 951-***-****