Customer Service Sales

She’ D. Mayo

* **** S. Redondo Blvd., Los Angeles, CA 90016 323-***-**** (H) 323-***-**** (C)*

E-mail*********@*****.***

April 09, 2013

Dear Sir or Madame

My name is She’ D. Mayo and I am writing to explore the possibility of employment with Cedars Sinai as

a Case Management Coordinator. I am a skilled individual in many areas that will further allow me to be

a valuable asset to your company. I have the ability to learn quickly and retain the learned information. I

am also good at multi-tasking, a quality that speaks for itself. I pride myself on being a strong minded,

determined to learn, outgoing, dedicated individual who has a strong commitment to excellence. I strive

to provide the best customer service possible. I further possess strong organizational skills, as well as

being computer literate.

I have attached my resume for you perusal, which will provide you with additional information

concerning my abilities. I would appreciate the opportunity to meet with you and discuss the possibility

of my experience being consistent with your companies needs. I look forward to meeting with you in the

near future. Thank you in advance for your time as well as your consideration.

Sincerely,

She DeShaun Mayo

She’ D. Mayo

* 2130 S. Redondo Blvd., Los Angeles, CA 90016 323-***-**** (H) 323-***-**** (C)*

E-mail*********@*****.***

Objective

To obtain a permanent position where my skills and experience can be utilized effectively for the

advancement of the company.

Professional Profile

• •

Knowledgeable of MS Word, MS Excellent Customer Service

• •

Excel, MS PowerPoint, Outlook, email, Ability to handle multi-line phones

• •

internet Self-Motivated

• •

Data Entry Team Player

• •

Ten Key by touch Reliable and dependable

• General Office duties

Professional Experience

Fingerprint Specialist/Receptionist/Administrative Asst./Intermediate Typist Clerk

• Department of Mental Health Juvenile Justice Aftercare Services

• Create and maintain data bases, tracking logs, filing, route incoming calls to appropriate staff,

• Knowledge of the IS system, Prepare cases for Clinicians

• Calling in clients who are applying for cash aid and food stamp benefits. Taking fingerprints and

• photos on the SFIS (Statewide Fingerprint Imaging System)

• Job Specialist, and Medical Insurance Specialist.

• Assisting Clients with paperwork before seeing the social worker.

• Assisting with return appointments resources available to succeed.

• Answering phones on for a very fast paced publishing company.

• Maintaining conference room schedule

• Greeting all guest, responsible for front desk sales, subscriptions, classifieds,

• Mailing subscribers

• Assisting in event planning, back to school giveaways, Thanksgiving meal giveaways, Christmas

• Toy Drive

Development Specialist

• Provide services and resources that help meet the urgent needs of workers and their families in

the short term, and to build unity for long-term change.

• Sponsorship, Fundraising, Grant writing, Grassroots organizing,

• Training, Research, Classroom and Field training for Summer Youth Reconnections Academy

and Summer Activist Training, Program Development, (Food 4 Less/Ralphs, LA Food Bank

• Food Distribution Center, Summer Activist Training, Jeepney Tour Scheduling, Event Planning)

• Sales Associate/ Customer Service Personal shopping assignments

• Cash Handling, Credit/Debit Transactions, Ran hourly/daily financial reports

Receptionist

• Handled in-coming calls on 200 line digital phone system (AT&T System 75)

• Screen calls from potential clients for loan officers

• Handled calls funding, title companies, real estate agents, closing and appraisal departments

• Processed application for low income, no income and section 8 housing applicants for the

homeless.

Medical Claims Assistant/Data Processor/ Accounts Payable/ Receivable

• Repriced self-adjudicated claims to ensure accurate payment, updated systems and examiner

errors, updated provider database, recalculation, and customer service. Update member

information, data entered UB-92 and HCFA 1500 claims into the Amysis Systems for Medi-Cal,

Medi-Care, and Commercial products. Researched claims that have been paid incorrectly

according to the contractual negotiated fees, created spreadsheets for individual hospitals,

providing updates for claim disputes, grievance, appeals, correspondence and recalculations.

• Processed invoices for payment, tracking shipments, proof of delivery, purchase orders, filing

• Copying, faxing, and research on missing shipments via Internet.

• Fraud processor, photo processor, text approval, fraudulent method of payment research,

• Customer Service, set up profiles, call center

• Set up appointments, verify patients insurance and eligibility

• Medical Claims HMO, POS, PPO, Medicare Medi-Cal

• Audit, recalculations, correspondence grievance and appeals

• Accounts Receivable/ Collections

• Division of Financial Responsibility

• Billing/Eligibility

Employment History

• Select Staffing/LA County Los Angeles, CA October 2010-Present

• Pilipino Workers Center Los Angeles, CA January2010-October 2010

• LACOE Chatsworth, CA April 2009- July 2009

• Kelly Services Woodland Hills, CA July 2008- November 2008

• GAP, Inc Torrance, CA November2006-January2008

• Adecco Staffing Los Angeles, CA September2005-May2006

• ATI (All Temporaries, Inc) La Mirada, CA June 2003-April 2008

• Prudential/ Aetna US Healthcare Los Angeles, CA May 1998-December 2002

Education

• Palisades High School Diploma June 1988

• West Los Angeles College Fingerprint Certification February 2004

• Everest College Medical Insurance Billing and Coding December 2012

References available upon request

Contact this candidate