Customer Service High School

Robin D. Ryan

**** ****** ******

Long Beach, California 90805

562-***-**** (home)

562-***-**** (message)

***********@*****.***

Summary of Qualifications

I have over 20 years of General Office and Customer Service experience working in schools, businesses and in the retail industry.

I interact well with others at all levels. I am capable of working under stress; I can confidently face the challenges that work may create and I will work diligently to obtain the goals of the company.

I am hard working, and have a strong knowledge of Office Procedures and Equipment, excellent Organizational, Interpersonal and Time Management skills as well as a strong knowledge of Word, PowerPoint and Publisher.

I have great communication and verbal skills; I am a team player with a positive attitude and a willingness to learn quickly as well as a strong knowledge of most Phone Systems.

Work Experience

Level 1/11 Sales Clerk – See’s Candy Store Long Beach Ca. (11/1997 to 01/2012)

1. Seasonal sales clerk (holidays only)

2. Greet customers

3. Handle incoming calls and orders

4. Assist administrative staff with overflow work

5. Open and Close store

6. Sale candy and check customers out in the express and regular check-out lanes

Teaching Assistant – The Colony High School, the Colony Texas (02/2007 to 06/2011)

1. Work with 1-6 special education students in core and elective classes giving one-on-one assistance, guidance and support

2. Locate and retrieve confidential information from files in response to requests from authorized users

3. Keep records of materials and files (computerized and manual)

1. Insure that all borrowed files are returned within the mandated time limits

1. File confidential documents and keep all documents up-to-date and in order

Babysitting Advisor (CBET Program) – LBUSD Adult School LB, Ca. (03/2001 to 10/2006)

1. Create, set-up and maintain (23) CBET babysitting sites

2. Supervise, direct and assist babysitters at all (23) sites

3. Provide babysitters with all materials and supplies needed

4. Give in-service trainings twice per year

5. Conduct site visits and observations

6. Create and maintain CBET newsletter

7. Problem solve, create and implement babysitting schedules, rules, procedures and handbook

Education

1. High school – Gardena High School, Gardena Ca. General Studies (09/1975 to 06/1978)

2. College – Wiley College, Marshall Tx. Elementary Education (08/1981 to 12/1984)

3. College – University of Phoenix, (Satellite campus Long Beach Ca.) Human Services(04/2006 to 10/2006)

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