Customer Service Sales

John Doane 817-***-****

**** **** **** **, ****** Club, TX 76262 **********@*****.***

Professional Profile

Accomplished sales person and experienced manager with a proven track record of positive results in multiple fields, while showing a strong ability to maintain and develop relationships with current and new clients.

1. Over six years of sales & customer service experience

1. Successful track record managing teams

1. Strong background of excellent customer service

1. Proficient with technology

1. Skilled at building and developing business clients

1. Strong organizational skills & ability to deliver on sales goals

1. Ability to efficiently manage budgets and staff

Professional Accomplishments:

Sales Experience

1. After successfully managing new car internet sales department, built pre-owned vehicle internet sales business from ground up, exceeding monthly sales goals

2. Wrote marketing templates for online vehicle presentation and created procedures for running internet sales that resulted in increased sales volume

3. Trained new hires in internet sales procedures

4. Successful demonstration of product features and benefits to ensure sales goals

5. Executed entire financial contracts with customers during remote delivery

6. Worked on financial contract with customers including pulling credit and working with banks to understand loan requirements

7. Quoted and negotiated prices, credit terms, and other bid specifications based on terms of sales and service agreements

8. Managed inventory level for replacement parts using online application

9. Filed & tracked insurance claims with Toyota and dealership insurance co.

10. Collaborated with colleagues to exchange information such as selling strategies and marketing information

Leadership Experience

1. Managed restaurant location with highest sales growth of any McAlister’s location in the U.S., as well as new location, which was one of only a few new locations to exceed normal operational goals

1. Chosen to open new restaurant location and train employees based on skills demonstrated at existing McAlister’s location

1. Promoted to Assistant Manager after successful completion of Management Training program and demonstration of necessary skills to manage restaurant

1. Managed weekly inventory and optimized budgets to ensure store profitability

2. Reviewed work procedures and operational problems to determine ways to improve service, performance, and safety

3. Managed employees including creating weekly work schedules and completing performance reviews

4. Organized and directed worker training programs, resolved personnel problems, hired new staff, and evaluated employee performance in facilities

5. Established standards for personnel performance and customer service

6. Maintained food and equipment inventories, including keeping inventory records

7. Kept records required by government agencies regarding sanitation and food subsidies when appropriate

8. Monitored budgets and payroll records and reviewed financial transactions to ensure that expenditures were authorized and budgeted

9. Ordered and purchased new equipment and supplies

10. Investigated and resolved customer complaints in order to maintain high customer satisfaction

Work History

Internet Sales Manager, Hoover Toyota & Hoover Hyundai, Hoover, AL 2006-2012

Assistant Manager, McAlister’s Deli, Wichita Falls, TX & Edmond, OK 2003-2006

Shift Leader/Trainer, Mexico Joes, Stillwater, OK 1999-2003

Customer Service Manager, Randall’s/Tom Thumb, Various locations, TX 1995-1998

Education

Oklahoma State University, Stillwater, OK

Coursework completed towards degree in Business Management, including: Financial and Managerial Accounting, Operational and Strategic Finance, Product and Operations Management

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