Customer Service Technician

Staci A. Gower

Career Summary

Detail-oriented professional who has demonstrated the ability to handle multiple tasks simultaneously; can learn new tasks quickly and easily; is dedicated to ensuring customer satisfaction; works well in a team setting as well as individually; and possesses excellent communication, interpersonal and leadership abilities.

Education

Keller Graduate School Of Management - Kansas City, MO

1. Masters of Business Administration With Distinction, March 2013

2. 3.79 cumulative GPA

Central Missouri State University (UCM) - Warrensburg, MO

1. B.S., Drafting Technology – Elective emphasis in Business Management, 1997

2. A.S., Computer-Aided Industrial Design, 1997

3. 3.1 cumulative GPA

4. Full Intercollegiate Softball Scholarship

5. Academic Regent’s Scholarship

6. Dean’s List

Work Experience

Aerotek/Black & Veatch - Overland Park, KS

Contract Engineering Technician, 2011-2013

1. Provide drafting and design support to Mechanical and plumbing Engineers in the design of Federal Services projects using Microstation V8 and AutoCAD 2010.

TK Architects - Kansas City, MO

Senior CADD Technician, 2009-2011

1. Provide drafting and design support for Architects in the design of entertainment venues using AutoCAD, Revit Architecture and Revit Structure.

HNTB Corporation - Kansas City, MO

Engineering Technician, 2009

1. Provide drafting and design support for Engineers in the design of bridge projects using Microstation and AutoCAD.

Hereford House - Kansas City, MO

Server, 2008-2009

1. Provide customer service and food and beverage sales to restaurant guests to ensure customer satisfaction

2. Manage money from sales and tips.

TK Architects - Kansas City, MO

Senior CADD Technician, 2005-2008

1. Provide drafting and design support for Architects in the design of

entertainment venues and hotel projects using AutoCAD and Revit Architecture.

Klover Architects - Overland Park, KS

Drafter, 2005

1. Provide drafting and design support for Architects in the design of various architectural projects using AutoCAD.

Corporate Energy Consultants - Lenexa, KS

CAD Technician, 2004-2005

1. Provided drafting and design support for Mechanical, Electrical and Plumbing design using AutoCAD.

CRB Consulting Engineers - Kansas City, MO

CAD Technician, 2002-2004

1. Provided drafting and design support for Mechanical, Electrical and Plumbing design using AutoCAD.

Chili’s GRILL & Bar - Overland Park, KS

Server, 2001-2002

1. Provided customer service to restaurant patrons

2. Managed money from customer bills and tips

Ellerbe Becket, Inc. (AECOM) - Kansas City, MO

Structural Engineering Drafter, 1999-2001

1. Provided drafting support to structural engineers for the design of sports facilities

2. Created structural drawings from the design phase to the construction phase of projects using AutoCAD.

Marley Cooling Tower company (spx) - Overland Park, KS

CAD Technician, 1998-1999

1. Provided drafting support to sales engineers.

2. Created sales drawings to send to potential or current clients using AutoCAD.

Hawker Energy Products - Warrensburg, MO

Drafting Intern, 1997

1. Assisted in the drawing and design of new manufacturing equipment using CADKey.

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