Training Information Technology

Silvia Valle Petracich ***Chartwell Drive, Greer, SC 29650

************@*****.*** . Cellular 864-***-**** - Home 864-***-****

Summary of Experience

1. 17+ years of information technology experience

2. Proven ability to diagnose, troubleshoot and resolve technical problems

3. Automated processes and designing reports for tracking and email notifications

4. Superior analytical and problem-solving abilities, with track record of improving operations

5. Self-Starter, quick learner and work well under pressure

6. Perform Workshops and Training

7. EDI (Electronic Data Interchange) mapping and program testing, problem resolution, written and verbal communications. EDI documents: 810, 812, 816, 820, 824, 850, 855, 856, 860, 864, 870, 997, EDIFACT

8. Skills include: Windows XP, Lotus Notes, Microsoft 2007/2010 Word, Excel, Access, PowerPoint, Outlook, Moodle, Mikoko, Internet Explorer, Trouble Ticket “Remedy” system, Trouble Ticket “Help Star” system, AS-400, Gentran Server for Windows v5.1, Harbinger Mapping Workbench v4.1, VAN communication, BPCS ERP System v6.0, AIX RS6000(Unix), Apprise ERP System v7.1, SAP, Polycom

9. Ability to speak and write fluently in English and Spanish.

Professional Experience

Godshall Recruiting/Trendset, Inc., Greenville, SC 2013 to 2013

EDI Analyst

1. Tested and implemented EDI documents using knowledge of standards and business systems

2. Conducted tests and enable trading partners to send and receive EDI documents

3. Processed failed documents and troubleshoot problems including communication, mapping, failures and issues

4. Worked with trading partners to resolve EDI issues

5. Provided EDI support for customers and internal users

6. Worked with external consultants or business partner representatives to complete EDI projects

SC VOCATIONAL REHABILITATION – Bryant Center, Lyman, SC 2010 to 2013

IT Instructor/Interpreter

1. Facilitated learning via classroom instruction and webinars; incorporate a variety of presentation methods and applications to accommodate adult learning styles

2. Trained trainees in all new features of Microsoft 2007/2010 Word, Excel, PowerPoint, Outlook, Access, Basic Computers and QuickBooks 2007 processes and procedures

3. Delivered new hire training and other departmental training programs; provide creative, effective classroom instruction throughout the organization

4. Provided appropriate, intellectually stimulating instruction in each class by taking into consideration the unique abilities of each student

5. Managed classroom environment, analyze results and identify gaps in training needs

6. Designed course materials and other documents such as handouts, manuals and exercises

7. Coordinated and implemented of one-on-one instruction in an orderly and professional manner

8. Developed leader and participant guides, job aids, training curriculum and other required coursework that is clear, concise and accurate

9. Designed exercises, instructional activities and training assessments that reinforce learning

10. Supported departmental initiatives and identity ways to enhance training effectiveness

11. Met professional obligations through efficient work habits such as: Meeting deadlines, honoring schedules, coordinating

12. Managed the learning environment through keeping accurate records, submitting grades and reports on time using Moodle and LMS-Blackboard

Silvia Valle-Petracich

Resume – Page 2

SEALEDAIR/CRYOVAC, Duncan, SC 2009 to 2010

MDI GROUP

Global Help Desk Technician

1. Operated as service point of-contact for help-desk, helping to diagnose, troubleshoot, and resolve approximately 100 tickets per day.

2. Escalated all unresolved calls to higher support levels.

3. Researched, resolved and responded to PC software questions received at the Help Desk

4. Handled all incoming calls from users in both English and Spanish, having problems using computer software and/or hardware or inquiring how to use specific software, hardware, or operating systems.

5. Provided daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance

6. Reset user’s passwords, Blackberry support

CATALINA LIGHTING, Miami, FL 1997 to 2009

EDI ANALYST/COODINATOR

Converted Catalina from manual order entry to EDI using Harbinger Mapper running on AIX on an RS6000 and interfaced with BPCS on the AS/400 Created all trading partner inbound and outbound maps. Responsible for company-wide EDI in the US and Canada. Responsible for all trading partner communication and document tracking. Tested/troubleshoot custom programs for EDI document tracking. Analyzed and researched alternative communications to reduce EDI VAN charges

1. Converted to Gentran in 2006 to interface with an ERP system (Apprise) running in Windows Mapped and tested all existing documents to the new software

2. Set-up exception reporting resulting in reduction and eventually elimination of all EDI-related charge-backs

3. During all transitions, there were no interruptions of service or visibility from any of the trading partners. I have a good business understanding of domestic and import order processes, as well as warehouse operations and sales forecasting

4. Ensured that issues were identified, tracked, reported on and resolved in a timely manner

5. Experience mapping and/or analyzing EDI documents

6. Write and design documents

7. Trained users on all implemented software

8. Act as a liaison between client and technical organization by planning, conducting, and direction the analysis of complex business problems to be solved with automated systems

9. Tested and implemented cost-effective solutions and scripts, and provided support for efficient daily operation of the data processing system

10. Researched problems and technologies in direct support of solving client support requests

11. Demonstrated ability and initiative to independently stay abreast of current and emerging information technology trends

12. Reset user’s passwords

1. Experienced with systems integrations

2. Ability to work in an extremely busy environment, with frequent interruptions and still be able to prioritize and resolve conflicting user requests

1. Trading Partners: Wal-Mart, Lowes, Target, Office Max, Staples, Home Depot, Sears, plus many more

2. Relocated to South Carolina in 2005 and continued working for the company remotely.

Education and Training

CompTia A+ Certified

Rio Hondo College, Whittier, CA (Business)

Harbinger Mapping Workbench

Gentran Server for Windows Operations (Course 422)

Gentran Server for Advanced Solutions (Course 430)

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