Customer Service Manager

Charles L. Johnson

**** ********** ***. *****: (214) 364- 0622

Dallas, TX 75216-3133 Email: ***********@*****.***

OBJECTIVE

Enthusiastic and highly motivated individual with more than 25 years of experience in customer service and security. Proficient in all areas relating to customer service ranging from law enforcement to store management. Seeking a responsible role in a pleasant work environment, this offers stability, growth, and advancement.

EMPLOYMENT

Resident Monitor, Federal Half-Way House 11/10-Present

Volunteers of America 6PQ Hutchins Hutchins, Texas

Duties: Intake inmates/clients, report writing/incident, fire drills, room searches, pat searches, issuing medication, rounds/patrols, feeding inmates/clients, property logs, issuing community service, mentoring, training other clients, collecting clients fees, driving clients, lifting 50, UA/BA from clients, counting and inspecting facility, safety and maintenance

ADVISOR PARAPROFFESIONAL, CAMPUS SERVICES 03/99- Present

Dallas Independent School District Dallas, Texas

Duties: Safeguarding, district personnel and facilities under assigned jurisdiction. Patrol assigned areas. Deescalate problems, Help find missing students, Assist administration Report incidents and actions to supervisors, Monitored CCTV’S, Coached Wrestling, Tutored/Sponsored after school activities, Community service and/or Control as necessary. Write legible reports of usual activities or incidents. Perform all other duties or task assigned.

MANAGER 03/99- 2005

The Lounge Café Dallas, Texas

Duties: Hire, train, and coordinate a staff of over 25. Direct sales floor activities. Maintain all merchandise, inventory, control, ordering, cash control, maintenance functions and payroll. Coordinate special promotions and events. Prepare daily sales reports. Interact with personnel at all levels. Assist in developing local marketing and advertising. Manage all nightclub/restaurant operations.

MANAGER 05/95- present

Raayon Productions Dallas, Texas

Duties: Hire, train, and coordinate a staff of over 25. Direct sales floor activities. Maintain all merchandise, inventory, control, ordering, cash control, maintenance functions and payroll. Coordinate special promotions and events. Prepare daily sales reports. Interact with personnel at all levels. Assist in developing local marketing and advertising. Manage all nightclub/restaurant operations. Perform all duties assigned.

DETENTION OFFICER 12/97 - 03/99

City of Carrollton City and State of Organization

Duties: Responsible for the detention if incarcerated persons in city jail. Maintain jail; provide prisoners with meal and basic service. Take prisoners through book-in process. Conduct intoxilizer test. Coordinate transfers between agencies. Maintain records. Conduct search and inspections. Perform all other duties.

Fiesta Mart Inc. 06/95 – 06/98

Temp. Assistant Store Manager: Loss Prevention Investigator Dallas, Texas

Duties: Monitored and reviewed CCTV’s, Recovered money and merchandise due to theft, Apprehended detained shoplifters and employees (more than 389 apprehension to date) Provided management support, provided regular safety inspections, Handled and balanced over $16,000 in cash, Prepared daily activity reports, Assisted with hiring and training in every department.

Best Buy 09/94 – 08/95

Loss Prevention Irving, Texas

Responsible for merchandise and money monitoring, Apprehend shoplifters and reduced store losses, Kept employees and customers safe while in store.

Barton Protective Services, Inc. 02/93 – 09/94

Security Officer (Northern Telecom, BNR, City Place and St. Paul Place) Irving, Texas

Answered incoming phone line, Issued badges to appropriate personal and visitors, Logged equipment leaving the building into computers, Received and distributed confidential packages, Performed routine rounds checking for anyone suspicious activities, Checked different temperature gauges to assure they were within normal ranges, Performed security checks for specific locations, Maintain emergency exit information.

Guardmark Security 06/91 – 02/93

Security Officer (Northern Telecom Account) Dallas, Texas

Performed routine rounds checking for anyone suspicious or suspicious activities, Issued badges to appropriate personal and visitors, answered incoming phone lines, Logged equipment leaving the building into computers, received and distributed confidential packages.

Describe responsibilities and accomplishments here.

My responsibility consists of safety and security, gang de-escalation, property recovery, peer mediation, team building, training tasks, community service, providing volunteer service, promotion, after- school activities, nature adventures, and tutoring.

My accomplishments are

Student Advisory, volunteering, student & administration communications, started in 2004, to decrease student walk- outs, complaints, and student on student service. Each member would have to serve all four years of there time at there school, Student are responsible for meeting with the principal twice a month and assist with any concern or volunteer needs for the campus. These students may volunteer to help tutor, mentor, and plan pep rally, motivate other to be successful, train other on leadership and report all acts of nuisance to security or the principal.

“AACC” African American Cultural Club, activated in 2005 due to lack of black history studies and events, is focused on educating and learning more about the culture, history, and their destination, also to volunteer in the community, visit college or trade academics and to celebrate the Sankofa while improving grades to further and/or better their education. Pride and leadership will have been the focus of this organization.

“LACC” Latin American Cultural Club, founded in 2007 for a lack of immigration services and no Latin clubs, will aim to educate and teach more about the culture, history, and their destination, to volunteer in the community, and to educate them on immigration services. Learn cultural dance, food and educate other on there ethnicities. Student will be required to attend three colleges or trade schools. Student will set up a future plan for success.

The Asian Club- the oldest club- has been around since the eighties, and I took responsibility of it when they lost their sponsor. They’re centered on educating and teaching more about the culture, the history and their destination, and to volunteer in the community. Student also will visit three or more colleges. Perform a cultural dance and speak on behalf of there culture.

Woods and Waters is a reward club instituted in 2005; however, it is an old existing club. This club is for teens without fathers, peer mediation, grade improvement. As well as being open to all other clubs, team building, and communication. Their adventures is to have fun through fishing, camping out, swimming, volunteering, playing sports, trail walking, horse- back riding, learning how to survive in the woods, and relaxing. They will learn how to grow food, service their community, and help the environment.

The Power Team, commenced in 2006, is about physical fitness, training, and learning about other sports. This club consists of training athletes to be better athletes by way of improving grades, volunteering while conditioning their bodies. Students will also be responsible for there team member and leadership training.

Pep Squad has been an active club since 2005 to increase school spirit, and motivation at the hand of song, dance, and entertainment. Students learn teamwork, helping other and participate in community events.

Skills

1. Loss Prevention

2. Apprehension of Shoplifters

3. Management Support

4. Receptionist Duties and Light typing on PC

5. Youth leadership, volunteering

6. Fundraiser, sponsor outreach, marketer

7. Money Handling

8. Cooking, serving, kitchen, mixing

9. Community outreach

10. Safety Inspector

11. Management and Supervisory skills

12. A little bilingual in speaking only

13. Event planer, club organizer and camp specialist

References

Bernard Johnson Dallas ISD Police 14years Co-worker 214-***-****

Judy Porter Dallas ISD Spec. 8 years Co-worker 214-***-****

Swift, Hargers Resident Monitor 2 years Co-worker 214-***-****

Mitchel Harris Teacher 29 years Mentor 214-***-****

Blanca Espinosa Teacher Asst. 21 years Friend 214-***-****

Rafael Rodriguez Liaison DISD 14 years Friend 214-***-****

Contact this candidate