Customer Service Quality Control
Resume:
CATHY WASHINGTON
** *. ***** ****** **** Beach, CA 90805
*****************@*****.***
Quality Control Clerk
Summary: Quality Control Clerk with over five years of quality control experience for a commercial distribution company. Excellent auditor with over 95% accuracy in identifying errors and correcting production and quality control issues. Works well with all levels within an organization.
Professional Experience:
Phenomenex, Torrance, CA 2012-2012
QA Inspector
• Perform routine tasks to ensuring the quality of products
• Compliance with phenomenex quality standards
• Customer requirements, these include but not limited
• To inspection of incoming materials such hardware
• In-house and distribution
• Rework hardware 50%
• Completion of inspection
• Measure geometrical dimensions, as necessary
• Write rejection reports
• Record any discrepancies
• Random quality checks 50% for any defects
Hutchins & Son Roofing, Compton, CA 2011-2012
Customer Service Associate
• Labels filings phones bill of landing invoices contracts sales
• Pricing communicated with customer through emails inventory
• Shipping receiving supply’s information
Trans World Entertainment, Carson, CA 2004-2010
Quality Control Clerk
• Conducted audits on production work based on client requirements
• Created spread sheets on Excel organized by color and alphabetical by vender for filing purposes
• Labeled pricing by hand, identified genre labels for over 300 CDs, DVDs and computer games daily, inventoried over 300 items daily
• Reviewed CDs. DVDs and computer games for legibility, endorsement and ensure all details were accurate
• Analyzed nonconforming conditions in production to determine root cause
• Researched over 250 consumer product inquires using internet applications daily
• Monitored and verified 20 outgoing customer orders daily for shipment accuracy for Target, Block Buster, Best Buy, Wal-Mart, and Fry’s
• Logged, reported and identified errors and supporting information into audit database
• Maintained confidentiality, productivity levels and quality based on department standards
• Communicated with team member and clients personally, of the phone and through email
Wal-Mart, Lakewood, CA
Sales Associate
• Increased sales of display items by 20%, created maintained and zoned five attractive displays for store merchandise weekly
• Processed and received credit card transactions and issued refunds using electronic cash register, over $5,000.00 daily
• Stocked over three pallets of merchandise during an eight-hour shift
• Responded to and resolved over 25 customer complaints daily
• Worked in layaway, customer service, health and beauty, garden, electronics, and jewelry
Education/Training/Technical Skills
Chester Adult School, Compton, CA – Certificate of Nursing upon Completion
El Camino College Compton Center, Compton, CA – Associate of Arts upon Completion
Pacific Gateway Workforce Investment Network – Career Enhancement, 2011 MS Word, Excel, PowerPoint
Contact this candidate