Customer Service Sales

Extensive experience in customer service, coordinating and problem-solving will add value to operations. Regularly commended for exceeding expectations.

PROFESSIONAL EXPERIENCE:

*/**** - ****. *ustomer Service Coordinator II/CRT

Verizon Wireless, Irvine, CA

Resolving customer issues, inquiries and complaints through research and analysis of data, offering programs, product or services to resolve customer needs.

Negotiating credits and credit arrangements providing excellent customer service, handling sensitive customer information and issues.

Demonstrated experience with conflict resolution, managing multiple tasks and prioritizing and shifting priorities and deadlines.

Ability to interface effectively and collaborate with internal and external customers, with demonstrated experience handling confidential customer information with discretion and good judgment.

Excellent communication skills.

10/98 - 1/2009 NAT'L BUS SERV HIGH VALUE TEAM LEAD

AT&T Mobility, Cerritos, Anaheim, Carson CA

Select, train, and develop new hire employees customer service functions including but not limited to account management, sales, service, billing, technical support and collections.

Provide superior customer service, effectively interface and resolve internal and external customer broad based needs.

Define and resolve customer escalations, monitor inquiries/complaints to ensure customer satisfaction.

Excellent oral and written communications skills. Organized, detail oriented with strong ability to multi-task and effectively prioritize.

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