Customer Management

Barbara Usher

*** **** ******

Inglewood, CA ****2

I am a highly organized business professional with demonstrated ability to set priorities among several projects and would welcome an opportunity to discuss possible employment with Your Company.

Has a corporate associate I have answered over 80 calls a day resolving issues ranging from services and product inquires to customer complaints. I have interacted with customers face to face. Taught end user side by side, class room setting and via Web-X Answering customers' questions about orders, dealt with problems with products, and updated customer personal information. I have conducted research using internal computer records to answer questions and inquire and have accepted credit card payments from customers, reverse transactions and fees, and send replacement products.

I posses a proven ability to develop and maintain productive business relationships I also offer effective and diplomatic written and oral communication skills along with the ability to be flexible, consistent and proactive.

I am a graduate of DeVry University Long Beach, were I have earned a Bachelor of Sciences in Technical Management I have developed the ability to provide superior conflict resolution while focused on customer sensitivity and satisfaction while in keeping with company guide lines polices and procurers.

Enclosed is my resume for your review. I would appreciate a chance to meet with you to discuss your needs and objectives and how I may contribute toward them.

Thank you for your time and consideration.

Sincerely,

Barbara Usher

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