Management Training

Sonali Das

M.S- Human Resource Management

MBA- Human Resource Development

Professional Human Resources (PHR) certified

404-***-****(Cell) 770-***-**** (Home) Email: *******@*****.***

Professional skills

HR Software Project Management, manage direct reports, full life cycle recruitment, new hire on-boarding, Talent

Management (on a national and international level),employee coaching, training and development, training needs

analysis, training design and delivery, performance management, succession planning, employee coaching and

counseling, legal compliance, employee relations- handling all case investigations, conflict resolution, professional

consultant for management and staff, grievance handling, unemployment hearings, EEOC compliance, knowledge of

local, state, federal employment laws,progressive discipline, terminations and exit interviews, reduction in force

(RIFs), knowledge transfer, HR policies and procedures, employee communications, HR Analytics,employee

handbook, recruitment and retention initiatives, employee reward and recognition programs,benefits administration,

safety/workers compensation

Accomplishments

• Lead the implementation of a complete Human Capital Management Suite including Applicant Tracking,

Onboarding, Performance Management, Goals Management and Succession Planning

• Promoted to Director position within fourteen months of hire

• Implemented case management software for tracking employee relations consultations, grievances,

unemployment claims, trainings, projects that increased efficiencies and reporting analytics

• Managed unemployment claim process to save University more than $350K annually

• Developed relevant HR metrics through best practices research to prove department’s ROI

• Developed and implemented new policies and procedures to include Workplace Violence, Background

screening process for candidates without social security numbers, Progressive Discipline guidelines

• Developed competency based performance management model to include goals management and succession

planning to align with each college/unit’s goals to support University’s strategic plan

• Created “SMART managers” toolkit to provide hiring, selection and performance management tools to all

mangers at their fingertips

• Developed and implemented New hire orientation program including new hire buddy program,30,60,90 day

feedback from new hires and supervisors, training videos, interdepartmental training, new hire feedback

sessions with HR

• Handpicked to serve in the role of University Liaison for the Alternate Dispute Resolution program

• Developed and implemented the Intern Coop program that saved the organization $80k annually

• Initiated Management Development Programs

• Developed and implemented employee rewards and recognition program including non-monetary recognition

program, Extra Mile Award, employee birthday celebrations, employee anniversary celebrations

• Developed an HR database using MS Access for tracking all HR service requests, employee issues,

consultations, grievances and unemployment claims, training and development, paid time off, etc.

• Team leader for developing the Company’s recruitment website and learning management system, designed

blueprint and project specification report for developers to design the website

• Nominated twice for the “Extra Mile Award”, and “Bright Idea Award”

• Academic Achievements-Awarded International Scholar Medallion and Certificate by Phi Beta Delta Honor

Society, Honor Student Award by Beta Gamma Sigma Honor Society (2002-2003)

Sonali Das Ph: 404-***-****

Professional Experience

Georgia State University Director, Staff Recruitment and Retention (Talent Management) March 2011-present

• Oversee functions of Employee Relations and Employment departments, efficiently manage operations for

Staff Recruitment and Retention (SRR) department, manage eight direct reports and five indirect reports

• Develop, implement and strategically manage the Talent Acquisition function to establish the University as

the “employer of choice” to attract top talent to the University to support the University’s strategic plan.

• Revamped Employment department’s practices by utilizing an RPI to enhance productivity, reduce time to

release resumes, time to fill positions, regain customer’s confidence and increased customer satisfaction from

several complaints a month to zero complaints and positive appreciation from customers.

• Efficiently managed departments’ annual budget of $450K

• Spearheaded the creation of new standardized processes (including Recruiter’s manual, hiring manager’s

manual, ER specialist new hire training manual)

• Created awareness of department’s services and established strong partnerships with key stakeholders,

marketed SRR’s services through more face to face contact with various constituents including HRAC,hiring

managers and key decision makers

• Rebranded PantherTemps and created a plan for marketing its services to increase clientele and overall

revenue for the department. Helped PantherTemps get up to speed with reporting revenue, daily operations

• Project manager for Taleo Talent Management software to include Applicant tracking system, Onboarding,

Performance Management, Goals Management,Succession planning and Case Management software.

Handled price negotiations with vendor, coordinate with various stake holders and responsible for all aspects

of project plan, implementation and execution.

• Served as trusted advisor to top University officials (including HR Officers, administrative and academic

management, employees) as it relates to Performance Management, conflict resolution, progressive discipline

and interpretation of GSU and BOR’s policies and procedures

• Planned and implemented several complicated RIFs/layoffs to include a full service transition center

• Responsible for regularly updating Classified Employee Handbook .Collaborated with Legal to ensure

policies and procedures are in compliance with changing state and federal laws and BOR’s policies and

guidelines

• Managed unemployment claim process to save University more than $300K on an annual basis

• Managed background check process for all staff, faculty, students and volunteers at the University

• Oversee department’s training calendar to ensure regular training was provided on topics of recruitment,

selection, employment laws, background checking, workplace violence, performance management and

progressive discipline

Employee Relations Specialist Jan 2010-March 2011

• Serve as trusted advisor to top University officials as it relates to Performance Management and staff policy

clarification

• Serve as trusted advisor to managers and staff members as they attempt to negotiate the conflicts that arise in

the workplace

• Write, revise, develop and interpret policies and procedures that apply to the staff at Georgia State University

• Appointed as “University Liaison” to manage mediation process within the university

• Team lead on the HR internship program, successfully created and implemented the internship program,

significantly increased the scope of the program

• Collaborate with other offices to implement University wide training including New Hire orientation,

Workplace conduct, Progressive Discipline, Performance Evaluation training to Conflict Management

training

• Create tools, templates and information to aid and direct managers on the essentials of performance

management

• Administer annual employee appreciation and recognition events designed to increase employee morale

Sonali Das Ph: 404-***-****

• Serve as a resource for employees who are not sure where their complaint or concern should be addressed

• Encourage positive working relationships through training and coaching

• Manage unemployment compensation claims

• Facilitate the Staff grievance process

• Spearhead the process of creating new and streamlining existing department processes (including grievance

process, unemployment claims, electronic record keeping, ER assistant manual, ER specialist instructions

manual) to make them more efficient and effective

• Manage reducing the liability for the University by increasing awareness of our services and creating

collaborative relationships with key constituents

• Create and implement the department’s internship program

• Recruit, interview, select interns, student assistants, and temporary employees

• Exit interviews

• Create monthly HR reports

• Managed the creation and development of a new ER database

• Supervise department assistants and interns

Euro RSCG 4D Impact Employment & Employee Relations Manager 2006-2010

Oversee operation of entire HR department, managed staff and all interns

Full life cycle recruitment, background checks, new hire onboarding, developed and implemented new hire feedback

program and new hire buddy programs.

Conduct training needs analysis, design, conduct and facilitate training on all HR topics, including HR policies and

procedures, performance management, managing employees and new manager training, design methods to conduct

training evaluation, designed and implemented anonymous training feedback survey

Professional consultant for all management and staff for employee relations and talent management issues and coach

employees

Ensure compliance with local, state, federal laws and company policies and procedures for purposes of employee

recruitment and retention

Conduct Exit interviews, analyze responses to identify trends and existing HR issues, and make recommendations.

Implement Reductions in force (RIFs).

Respond to benefit enquiries including FMLA, leave, medical, dental, vision, FSA, 401K, employee wellness program

Develop and implement employee reward/recognition programs to include Employee Extra Mile Award, Employee

Choice Award and employee birthday celebrations.

Manage unemployment claims, DOL hearings and employment verifications.

Ensure timely completion of new employee, change and termination paperwork, audit timesheets for non exempt

employees

Conduct job description analysis, salary survey and audits, make recommendations for salary adjustments based on

market rates

SimplifyMD HR Consultant 2009-2010

Acted as an HR consultant for a start up medical software company. Assisted with Talent Acquisition, developed HR

policies, procedures, created employee handbook, created new job descriptions and recommended salary ranges based

on market surveys, background checks, created training for new employees and performance evaluations

DeVry University Adjunct Instructor (part –time) 2009 - 2009

Taught career development classes

Chattahoochee Technical College HR Instructor (part-time) 2006-2006

Taught management classes

The Kroger Company HR Assistant 2004-2005

Full life cycle recruitment, Backup for weekly payroll, Track attendance, vacations and leave, Workers compensation

claims, Implement recognition program, Administer employee benefits, Design, Conduct and facilitate training to meet

OSHA’s requirements, Facilitate performance reviews, Event planning, Update and maintain employee database,

collect employee data for EEO reports, Maintain personnel files, Administrative duties

Georgia State University HR Instructor 2004-2004

Sonali Das Ph: 404-***-****

Taught Undergraduate classes

Robinson College of Business HR Research Assistant 2002-2003

Conducted research and surveys on HR topics, Administered undergraduate HR classes

Hands on Atlanta HR Intern 2001-2001

Recruited and selected interns and volunteers, Studied current Training Programs, Conducted Training Needs Analysis

and created a report with recommendations for program improvement

Airborne Express HR and Training Coordinator 1999-2000

Full life cycle recruitment, new hire orientation and on boarding, training design and implementation, updated and

maintained training library, performance management, employee relations, policies and procedures, employee rewards

and recognition, HRIS,HR communications liaison, managed direct reports, managed entire operations of the Human

Resources and “Catalog” department

Strategic Consulting Group HR Executive 1998- 1999

Full life cycle recruitment, new hire orientation, training design, facilitation and implementation, employee relations,

performance management, rewards and recognition, managed direct reports

Jagan Institute of Management Studies HR Instructor (part-time) 1999-1999

Taught undergraduate classes in HR and career development

USHA India Limited HR intern 1997-1997

Studied current HR processes and procedures. Created employee HR manual to standardize existing procedures. Made

recommendations to create new policies including employee time off, reimbursement policy. Made recommendations

for training employees on various HR topics

Other Experience

Professional Staffing Inc. Cashier and Customer Services 2002-2002

Kellogg's India Private Limited, Event promotions Representative 1995-1995

Private Tutor, 1994-1999, 2001-2001

Managed own business providing tutoring services to kids K-12, for reading, language arts, math, science. Managed

entire business operations including two employees

Qualifications

M.S, Human Resource Management, Georgia State University (GPA 3.90), Dec 2003

MBA, Human Resource Development, JIMS, April 1999

Certified Mediator, July 2010

Coaching for Managers, November 2010

Computer Skills

Windows XP, MS Word, Excel, PowerPoint, Visio, Access, Outlook, Lotus Notes, GroupWise, HRIS databases, ADP

Enterprise, Taleo, Oracle, Advocate GME, Spectrum, PeopleAdmin, KRONOS, KERMIT, SQL,HTML coding and

Internet Explorer, Website development.

Professional affiliations

Advisor on HR field Research projects- Georgia State University, Robinson College of Business

Professional Member - SHRM Atlanta, CUPA HR-Atlanta

Sonali Das Ph: 404-***-****

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