Customer Service Training

Steven Senft Barragan

Arieh Leiv Yaffe ** Apartment 6 Herzliya, Israel (058-***-**** ***********@*****.***

QUALIFICATIONS

Dedicated and proven, trilingual leader seeking opportunities to put experience, skills and

education to the test. Background includes Hi-Tech, Customer Service, Diplomacy and

International Relations, fundraising and hands-on volunteer efforts in multiple countries including

Colombia, Israel, the United Kingdom and the United States. Linguistic capabilities include

fluency in Spanish and high-level proficiency of Hebrew.

EDUCATION

IINTERDISCIPLINARY CENTER, Herzliya, Israel

B.A. in Government, Diplomacy and Strategy (Political Science)

Concentration Minor: International Relations

GPA: 3.6

EXPERIENCE

ALPHA EPSILON PI FRATERNITY –Indianapolis, IN (July 2011 – Jan 2013)

Educational Leadership Consultant for the Great Lakes & Israel, June 2012-Jan 2013

Managed and supervised the student leadership board of fraternity Chapters and Colonies on

twenty-nine university campuses throughout the United States, Israel, and Canada.

Developed and customized a strategic plan for recruitment, and an educational leadership training

program for the new member cohorts of each campus according to the individual population and

character of the University.

Devised marketing strategies with the student leaders to maximize their potential and achieve

their annual goals.

Director of International Expansion for Israel, United Kingdom, France, July 2011-May 2012

Conducted research on the Jewish student communities of international university campuses.

Recruited, established, and trained founding members of twelve new Colonies in three countries.

Provided support and mentorship to student members in their first year of operation, and designed

a training and programming schedule for their continued sustainability and self-sufficiency.

CSWW “CONSUMER SERVICE WORLDWIDE”-Tel Aviv, Israel (Feb 2011 - May 2012)

Fraud Agent leader

Provided Customer Service for different online pharmacies based in Continental United States,

via email, online chat, and telephone calls.

Worked in coordination with the Fraud Department to verify orders and customer identity.

EXTRACURRICULAR

ACTIVITES

ALPHA EPSILON PI, ISRAEL ALPHA CHAPTER –Herzliya, Israel

Founding Recruitment Chair

Co-founder of the first ever AEPi Chapter outside of the United States and Canada.

Organized the first ever student-led, university-wide philanthropy fundraising event.

Assisted staff of AEPi International in developing an expansion plan for future groups in Israel.

HILLELS OF ISRAEL

Active member

Regularly attended and recruited for Hillel programs at IDC and at campuses throughout Israel.

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