Management Manager

R. SWAMINATHAN

Career Objectives

To become a successful middle management executive by harnessing experience gained.

Achieve service excellence through continuous learning and contributing towards improving

the operational efficiencies within the organisation.

Personal Trait

Personality: People friendly; always looking for opportunities to learn and improve for the

betterment, benefit of both my employer and self.

Character: A reliable person known for hard work and integrity.

Professional Experience

Apr 2008 RBS Business Services Pvt Ltd., Chennai

- June 2012 (Formerly known as ABN AMRO Central Enterprise Services Pvt Ltd)

Analyst

Key Achievements:

Maintained more than 99% on Accuracy and Turn -around Time in end-to-end process

covering input and validation of the set -up.

Never missed set deadline for both BAU & project activities.

Awarded “A rising star” for the best performance in completing the assigned projects

before time with more than 99% accuracy.

Bagged Spot Ovation Award for contributions, as part of integration of ABN AMRO with

RBS, towards various initiatives including systems integration/migration. These include

providing inputs into the testing process and test scripts, sample test data, on -time

completion of set-up & configuration of systems and test environment(s), suggesting best

practices to verify the trade flows, identification of error/trap points, execution of required

test to verify migration, swift resolution of issues encountered and post -Go Live support.

Key responsibilities include:

Static/reference data setup of both trading and settlement systems;

Setting up static data on Equities, Bonds, Tbills & Warrant s;

Creation and amendment of instruments and counterparties;

Creation of parent & sub accounts for the counterparties;

Preparing weekly and monthly MIS to the management;

Handle information sources such as Bloomberg terminal, FTS and exchange web sources;

Maintain good communication with the Middle Office;

Lead contributor in the systems migration project; and

Prepare & maintain staffs shift rosters and attendance.

Mar 2005 Karnataka Commercial and Industrial Corporation Pvt Ltd., Tiruchirappalli

- Dec 2007 Traffic Supervisor, Tiruchirappalli Airport

Key Achievements:

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During my tenure, I’ve ensured 99.9% on-time departure of the aircrafts (both domestic as

well as international), including peak and full flight capacity of up to 143 on -board

passengers, excluding crew.

Key responsibilities include:

Reporting to the station Operations Manager, served as Team Leader assuming the primary

responsibility for overall operations of ground handling function to ensure smooth execution of

required tasks, providing excellent services to the passengers, establishing & maintain good

working relationship with officials from various departments such as Customs, Immigrations,

Health, Airport Security & so forth. Within this role, I was tasked and accountable for the

following:

Duty Roaster: Plan and allocate manpower and other resources for the ground handling

operations by the way of scheduling duty roasters for a team of 41 personnel which include

11 traffic assistants and 30 loaders;

Check-in Counter Management: Oversight and coordination of the check-in processes

including passport verification, boarding pass issuance, ticket validation & verification,

baggage check-in, passenger relationship management and resolving issues;

RAMP Supervision: Ensuring that activities are performed as required, effectively and

efficiently;

General Declaration & Clearance: Coordinate with Customs, Immigration & Airlines officials

for Passenger travel confirmations/off-loadings-etc;

Management Reporting: Preparing relevant periodic reports to Head Office as well as other

agencies on flight handling details; and

Passenger Ticket Reservation: Also serving in the front-office unit from time to time and to

complement staff on-leave, for activities such as passenger ticket reservations, issuing of

tickets and reconfirmations.

Jun 2004 Srilankan Airlines Ltd., Tiruchirappalli

- Feb 2005 Traffic Assistant, Tiruchirappalli Airport

Key Achievements:

As an entrant to the airlines industry and coming from a commerce academic background, I

took-up the challenge to learn new things outside my domain expertise and quickly gained

insight into the ground handling support operations including purpose/preparation of

Passenger Travel Message (PTM), Passenger Travelling List (PTL), Special Passenger

handling Message (PSM), Cargo Manifest, Load and Trim Sheet activities.

Key responsibilities include:

My job scope and experience involve both pre-flight and post-flight activities as follows:

Check-in Counter Service: Performed passenger check-in activities which include passport

verification, boarding pass issuance, ticket validation & verification, baggage check -in and

handling of Direct Check-in System (DCS);

RAMP Activities: Performing manual baggage reconciliations;

Boarding Gate Services: Collecting boarding stubs from those passengers that are boarding

the aircraft, reconciliation of head counts for appropriate reporting;

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Arrival Hall Facilitation: Passenger facilitations, including loading property Irregularity

Reports (PIR), performing world tracer activities by way of reporting to the origin stations,

handling agents and Head Office officials and follow through for Mis -Handled Baggage

(MHB); and

Point of sales & Management Reporting: Assist in the preparation of station sales and other

relevant report for Head Office and various agencies.

Dec 2002 Pondicherry Institute of Medical Sciences (PIMS) Pondicherry

- Jun 2004 Accounts Assistant

Served as a contract staff and responsible for the following activities:

Bills Management: In-patient and Out- patient billing, verification and

Cash Management: Daily cash receipts, petty cash management and perform bank

remittance, reconciliation of bank statements, etc

Sep 2000 Alagendran Export Ltd., Tiruchirappalli

- Feb 2001 Accounts Assistants

Extensive use of computerized inventory and accounting system, Tally for performing inventory

management and initiate/alert for re-order request and preparing weekly, fortnight and

monthly reports.

Jun 1999 Sathya Industries Tiruchirappalli

- Aug 2000 Accountant

Responsibilities include Daily cash receipts, petty cash management and perform bank

remittance, GL reconciliation.

Aug 1997 Delta Innovative Enterprises Ltd., Tiruchirappalli

- Mar 1999 Customer Interface Staff

Responsibilities include interacting with customers for product br iefing and ensuring their

successful enrolment, performing administration activities such as monthly reports for HQ

communications etc.

Education

July 1992 – March 1995 Bharathidasan University Tiruchirappalli

B.Com. Bachelor of Commerce

Professional Training

Diploma in Office Automation: Gained proficiency in computer based word processing,

Spreadsheet and Database usage and management.

Windows Based Business Application: Conducted by DC ELCOT software under the auspices

of Anna University, gained knowledge on database management and computer

programming using FoxPro.

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Personal Particulars

Full Name : Ramamoorthy Swaminathan

Gender : Male

Date of Birth : 05 June 1975

Citizenship : Indian

Mobile : +91-950**-*****

Email : abq1o0@r.postjobfree.com

Address : F1, Dream Home Apartments,

Plot No 15, 1st Main Road, Natesan Nagar West

Virugambakkam, Chennai 600 092

References

Mr Anandharaman Mr K.Vijayakumar

Asst. General Manager, Regional FSSC Manager,

Air Traffic Management Alstom T & D India Limited

Chennai Airport Mobile: +91-979**-*****

Mobile # : +91-944*******

Resume submitted in confidence

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