C h r istopher B. E rz
Glen Gardner, NJ 08826
Home #: 908-***-****
Cell #: 908-***-****
Email: ****@*******.***
Edited on: June 1st, 2012
Professional Summary
E xperienced Project Manager, Network Administrator and End-User support specialist.
W ith main Focuses on Network Systems, and computer support / team lead roles for Local,
G lobal, & Remote issue resolution.
T echnical Skills:
Computer Skills
• Specialized in all Microsoft Windows’ software and operating systems at any
size/configuration.
• Proficiency in hardware repair and integration on both local and global scale
• Skill in documenting with ticketing systems such as MSCRM and Remedy.
• Highly experienced in desktop, laptop, network, and peripheral hardware repair and
maintenance.
• Expertise in various Network Hardware and Software
o F irewall, IP, SSL VPN and Multifunction Security Network Hardware
A ppliances such as Watch Guard, Sonic Wall, Fire Pass, Mult itex SOHO and
Nortel
o Wireless Routers and Managed/Non-Managed Switches such as 3Com,
L inksys, Nortel, D-link and Netgear.
o Installment, Configuration, Support, Integration and Management of
M icrosoft Windows Operating Systems & Platforms 3.1 through Vista
U lt imate and NT 4.0 Server through Server 2008. Any scale- local or off-site.
o Off-site/Offshore support: Tridia VNC, RDP, PCAnywhere, AT&T Global
Network Dialer GOTOMYPC and Ult raVNC.
O nsite & Offsite End-User Management Support
• Proficient in documentation of issues, problems and resolutions
o MSCRM, Remedy, Tick-I t, CRM and Ticketing Programs
• Highly versed in Imaging
o Buil t Base Images to department specs, backed up profile & documents.
o Delegating to techs which department and end-users had priority.
Christopher B. Erz 2
o Oversaw lab and checked itinerary sheets to be sure end-users documents
and settings. Were quality checked and all repairs were finished for days
quota.
o Also t roubleshot issues with profile restoration on all hardware nodes.
o QC’ed techs end-user settings and profile integration on break-fix scale.
o Scheduled Departmental schedule for full dell ghosting rollout project and
built all departmental base images. Backing up their profiles on the NAS
Server or verifying their data and profiles are backed up on the NAS Server
o Complete Quality Assurance and Quality Check on all i tinerary reports at
t he end of the day.
• Experienced as a team lead handing scheduling and micro managing the rollouts
and migrations.
• Micro-managed up to 25 people and delegated daily tasks. Making a new schedule at
t he end of each week. So the end-users had one weeks’ notice to clear out until Dell
rollout and departmental migration is complete.
• Delegating and scheduling rollout tasks checking their work and t roubleshooting any
issues that may have ar rived. Kept t rack of work completed by personnel per
assigned department or network subnet.
• Capable of supporting all Symantec Corporate Software
o Experienced Symantec migration Team lead & QC’ed all work including
i nstallation, support, upgrades, integrations, migrations and maintenance
o Delegated tasks by priority and department to Technicians and documented
t heir work in a CRM or Ticketing System,
Special T raining
• Specializing in all Windows Software platforms, I MAC, NOC, I MS, Nodes (pc, laptop,
palm, and blackberry). Affluent in all Hardware Platforms including IT peripherals,
Cabling, Wireless, VOIP, V ideo Conferencing, & Network Administration including
a ll network hardware
• In termediate knowledge in RF, I PV4, Databases, Project Management, Systems
A dministration
• Advanced knowledge of Project management such as juggling multiple projects
represented in my work experience as well as maintaining multiple Rollouts at once
I ncluding knowledge of Security Protocol.
• Desktop Support and End-User Support, on both Global and Local Scale 8 years
• Local, VOIP, VPN, Wireless and Global Windows Networks software/hardware
support and repair 8 years
• Remedy Ticketing System in multiple short-term independent contract jobs 5 years
• Hands-on experience laying and running electrical, peripheral, CAT and optical
cables 8 years
Christopher B. Erz 3
• Experienced Administrator of MS Windows NT 4.0, 2000, & 2003 server editions.
• Moderately knowledgeable of 2008 server edition ( active directory UAC, & Group
Policy)
o Specializing in general configuration ownership t ransfers, Active Directory,
G roup Policy, Shares, User & group Permissions), maintenance, & support
6 years
o Advanced Knowledge of Ethernet, VoIP, VPN, LTE, I PV4, & RDS.
o Novice experience with Cisco methods of software/hardware(i.e. IOS and
hardware functionality known) and basic configuration
o Intermediate Experience & Knowledge in OSPF, BGP, IPV6, and MS Access
o Low level experience with cisco software configurations & design/architecture
for Network Operations Centers Cisco hardware IOS, & routing tables.
o M id-Level Capabilities with cisco VOIP
o Advanced knowledge of Cisco VOIP hardware repair, replacement, cabling,
and configuration
Languages
• Conversationally Fluent in Platt Deutch a German Dialect and above average
k nowledge of Hoch Deutch or better known as High (proper) German
• Currently improving on German Technical Reading, Writing, Accent, and Proper
G rammar.
Christopher B. Erz 4
Education
Ra ritan Valley Community College, North Branch, NJ
• Associates in Business Administration, 2000-2002 GPA:
3.48(Numerically 90.25)
• Major: B usiness Administration and Management
The Chubb I nstitute of Technology (Anthem University), Parsippany, NJ
• Associates in Applied Science, 2002-2003 GPA: 3.9 (Num. 97.75)
• Major: N etwork and Systems Administration
• Focal Points: I MAC, End-User/node & Network maintenance/administration
& C lient Server. Information Management
• Secondary focus - Jr. Systems Administration,, Information Systems,
Systems Administration, Maintenance, for all Hardware, Software and
Network, Network
M iddlesex County College, Perth Amboy, NJ
• No degree expected, 2004-2005 GPA: 3.31 (Num. 88.25)
• Focal Points: Linux and UN IX Support
Total College Credits Completed: 68
(Looking to Continue Education part-t ime
Certifications, Recognitions & Awards
The Chubb I nstitute of Technology (Anthem University), Parsippany, NJ
• Suma Cum Laude for graduating with second highest GPA in the class of
2003
F ree and Accepted Masons at The Darcy Lodge, Frenchtown, NJ
• Rank Master Mason, Blue Lodge in-active Brother, and Mason of the York
R ite Order.
• Recipient of Honorary Mention for continuous charity work
Mensa IQ Society Member ;
• Member since February 2010
• Registered IQ 146
Christopher B. Erz 5
Christopher B. Erz 6
Work Experience
Erz I T Home & Home Office, PC, Network, Peripherals, T V amd Home
E ntertainmnt Solutions
Self-Employed, G len Gardner, NJ
• Building, upgrading, repairing and otherwise maintaining PC Hardware and
Software for private clientele
• Home and home office solutions supported vpn tunneling to Nas or PC at office for
work from home employees.
• Repaired Outlook and threst of ms occice applications as well as link to Nas Server.
• Worked with about 3 clientele per week.
• Kept up on studies and stayed current supporting from windows 2003- Vista-and
W indows 7 ultimate. Repaired registry errors and vpn tunneling programs.
Johnson & Johnson Networking & Computer Services
CORETECH Contractor- Level 2 I MS Department June 2007 –
J uly 2007
• Level 2 I MS, I MAC Hardware & Software Support
• As team lead delegated, directed and supervised other contractors during migration
p roject for the NCS office which was moving and relocating departments during
hardware migration.
Scheduled Dell rollout and peripheral rollout one department at a time.
P lacing orders for Dell and peripheral equipment if repair was not needed rotating
schedule if needed for minimal downtime. While documenting each section of the
rollout
o Recent additions, upgrades, repairs, new cabling installation and setups all
double checked by myself or my superiors.
o Notified each department through e-mails of the scheduled roll out days for
t heir department. Having them temporarily evacuate their department due to
desktop rollout of new Dell Pc’s, hardware, and software upgrades. Assuring
t heir documents and profiles were safe on their personal network drives on
t he NAS Server in the Network Operations Center.
Alpine Business Systems
Desktop jr.. Systems & Network Support Specialist Managing Micorsoft CRM
a nd going out to locations for repai rs and recognicence Feb. 2005 –Feb. 2006
• Consulted as a Level 2 Server Administrator on Windows Networks and Level 3 End-
User Support Specialist for laptops, tablets PCs and desktops.
Christopher B. Erz 7
• Placed Order for products, hardware, or software for client, checked them in and
documented it under the clients file so when the it inerary was printed out there was
no chance of mix up because the serial numbers matched.
• Managed M icrosoft CRM documenting all tickets and assisted in scheduling Sr.
A dmins & Engineers with their daily tasks or projects which was oversaw by the
CEO. As well as making sure they had the correct MSDN CD, or other software and
hardware needed for each business client.
• Highly competent in the backup, creation, fresh imaging and user-file restoration
• Supported, managed, configured and installed exchange servers
• Configured and managed Firewall/IP VPN hardware such as Watch Guard, Firebox,
Sonic Wall Pro and Mul ti tex SOHO
• Installation of non-managed switches on DHCP and DNS configured Windows’
networks
• Assisted in the installation and configuration of managed switches and punched-
down cables
• Testing and running coaxial, optical and UTP/STP CAT 5e cables
Amnet Systems, Data & Voice Solutions
I ntegrations Consultant and Head Engineer for Windows
Jan.2005-Feb. 2005
• Consultation of In tegrations, Research and Development for Collocated Servers and
VPN Routers
• Management of Cit rix Mainframe Server
• Assisted Head Engineer in Research and Development of Linux VPN Router
I ntegration
• Installation and Configuration of BGP In tegrations and Route Maps
• Fixed all M icrosoft UAC per missioning, Group policy, and Active Directory server
issues.
• Also resolved embedded network Trojan with li t tle direction on registry editing from
t he head engineer.
• Launched the development and implementation of Amnet’s Ghost Server including
t he development of base images and layout of lab.
C3I I nc.
Rollout Ghost Project Consultant, QA/QC Team Lead and assistant project
m anager for the rollout- Dec. 2004 – Jan. 2005
• Built base master images, reimaged, utilized and synchronized Ghost 7.0 for tablet
PCs, laptops, Blackberries and desktops within team environment. Reporting any
Christopher B. Erz 8
hardware failure to the site manager for quick order and replacement when prior
repair attempts failed.
• Supervised quality assurance and quality check of all machines and made sure they
were put in the designated area before being relocated to shipping. ID tags made
t his process super smooth.
• Outsourcing consultant for Ghost projects including hardware repair and other small
issues
Radiant Systems I nc.
POS, Cabling, Network Removal & Reinstallation Specialist July 2004 –
Nov. 2004
• Cross-country POS and Network Installations
• Removal of all old cash-registers, kiwis, bump bars, monitors and back office patch
panel servers
• Back up of data and profiles
• Ran new cables, installed Radiant Systems servers, POS systems, hanging/sitting
monitors, bump bars and panels
• Ran quality assurance and quality control going over Job sheet and filling out our
QA/QC sheets. Followed by notifying my supervisor of how the Job went and if there
were any issues.
• Also being the lead on a 2 man team made me responsible for the quality of his work
and proper execution of POS Overhaul, which required me to double check and
oversee my colleagues work. Documenting any questions or problems that came up.
F iling a report as well at the end of each Job with an explanation of any issues about
t he Job and on-site misconduct, or lack of effort of my co-worker who was not the
best employee. I more or less did a 2 man complete POS network revamp a 12 hour
overnight job by myself every night. I left this position because executive
management wouldn’t replace him and after 5 months of my pleading for a
competent colleague to manage.
McGraw H ill
Christopher B. Erz 9
I nfrastructure Administrator, Level 2 I MS Dept Team Lead/Project
M anagement also worked with LEVEL 3 I MS on there most difficult windows
c ases Nov. 2003- June. 2004
• Level 2 Information Management Systems Network and PC Support for laptops,
desktops, tablet PCs, Windows PE and Blackberries
• Network and PC t roubleshooting of system management
• Building master or base image with Ghost. Repairing Image and lab layout I back up
t he user profile, than image the machine and t ransferring backed up profile and
configuration files.
• PC image creation, implementation and error-correction utilizing Ghost 7.0
• Team leader and supervisor of End-User hardware and MS software configurations
and support.
• Assisted in delegation of tasks utilizing remedy ticketing system for reference and
review
• Globally and locally supported all End-User issues through Remedy and an array of
other VPN tunneling programs (AT&T, RDS, T ridia, VNC, etc.)
I D T Corporation, Newark, NJ
European Customer Support Jan. 2003 – Nov. 2003
• Support and t roubleshoot issues for international telephone t runk line bottle necks
• Personally assigned to work with English Royalty and Upper-class German clientele
which was an honor and only offered to the most proper-spoken, & well-mannered
employees.
Air Professionals, Pittstown, NJ
Executive Assistant to CEO, Office, & Project Manager H rs 5am-4pm Jan. 2001
– J une. 2002
First point of contact for all clients and business partners as well as first to
document any issues occur ring and resolving them. Managed all client and business
Accounts. Dispatching Technicians each morning assigning the HVAC technician’s
t here i tineraries and route for the day. Handled all appointments, scheduling, &
creating each techs daily itinerary in order of escalation or emergent situation per
d irection of the CEO or if absent utilize my best judgment. I received and
documented all hardware deliveries notating the serial number and product, and
entered i t in an excel database (which I haven’t used much since) Dispatch
I t ineraries were only altered if a serious emergency came up like f looding of a
basement.
Christopher B. Erz 10
• Supervised and assisted certified HVAC technicians on-site following white pages on
equipment installation to make sure the newest HVAC technology was done by code.
Sometimes getting to assist which I loved because it changed up the daily routine
w hile learning something new that’s applicable later in life.
• Managed client accounts, orders, shipping, receiving and logged under the clients
coordinating accounts in CRM to avoid part mix-ups.
• Responsible for all incoming/outgoing mail including shipments through UPS W.
Sometimes getting to assist which I loved because it changed up the daily routine
w hile learning something new that’s applicable later in life.
• Managed client accounts, orders, shipping, receiving and logged under the clients
coordinating accounts in CRM to avoid part mix-ups.
• Responsible for all incoming/outgoing mail including shipments through UPS World
• Created and updated PowerPoint presentations, Excel spreadsheets and M icrosoft
Word business documents, techs daily itinerary sheets and business letters
Business & Personal References:
J ohnson and Johnson NCS:
S teve Madonia – 610-***-**** – Coretech Project Manager
Bob Hoffman – 732-***-**** – J&J NCS Project Manager.
Mohammad Jassim Khattak – 908-***-**** –Head of Network Design & Architecture Engineer
C 3 I I ncorporated:
T ameron - 908-***-**** – I t Migrations Manager
L loyd I T Staffing:
B rad Bono – 631-***-**** Ext: 775
Amnet Systems Voice and Data Solutions :
Scott Hyslep – 203-***-**** – VOIP Engineer and Co-Worker
Christopher B. Erz 11
Alpine Business Systems:
B ill Blum - 908-***-****- CEO/President –
Bill Blum has recommended your work as a Desktop & Network Support Specialist at Alpine Business
Systems.
This recommendation is visible in your profile.
Dear Christopher,
I've writ ten this recommendation of your work to share with other LinkedIn users.
Details of the Recommendation: "Chris was an excellent emlpoyee - very reliable and professional at all
t imes."
Scott Demaio - 908-***-**** Co-Worker
Personal Character References:
Susan Reiner – 908-***-**** – Executive Secretary/ Personal Client
Concetta Dillon – 908-***-**** - High School Librarian
Ma r t in Wagner- Home # 00114917022256041 CAS Employee in Kaiserslautern, Germany
F &A Masons of the York Rite Order:
Douglas S. Burt – 610-***-****
Alfred Chiappa – 908-788- 2638
Previous Employers Addresses & Contact
I nfo:
Johnson and Johnson NCS Level 2 I MS Depa rtment, CORE TEC H - Steve Madonia- 610-
955-4993
J &J NCS- Cont ract to H i re Level 2 & Level 3 I MS, P roject Management
Christopher B. Erz 12
Route 22 West, North Branch, NJ
Bob Hoffman – J&J NCS Project Manager – 732-***-****-
Mohammad Jassim Khattak – Head Network Design, Blueprint & Architecture Engineer; 908-304-
3440
L loyd I T Staffing- Brad Bono – 631-***-**** Ext: 775
C3 I I nc. - Consulting M igration P roject
Animas Corp.
200 Lawrence Drive
West Chester, PA 19380-3428
Tameron – 908-***-****
A lpine Business Systems
373 E. Main Street Somerville, NJ 08876
Bill Blum; CEO – 908-***-****
Jason DeCola– Head Network Engineer– 908-***-****
A mnet Systems Data & Voice Solutions
Consulting- R&D Integrations Engineer
26 Fahey Street
Stamford, CT 06907
Scott Hyslep – VOIP Engineer and Co-Worker – 203-***-****
L loyd I t Staffing – Brad Bono-631-***-**** Ext: 775
C3 I I nc. – Desktop hardwa re break fix and migration project
5 Stewart Ct.
Denville, NJ 07834
Phone #866-***-****
Phone # Tameron – Migration Project Manager – 908-***-****
R adiant Systems
Consulting- T raveling P roject POS installations and network revamp
3925 Brookside Parkway
Alpharetta, GA
Phone# 800-***-****
M cGraw-H ill
Consulting- I MS Dept. Level 2
148 Princeton-Hightstown Road
Hightstown, NJ 08520-1901
Max Siles Tier 2 I MS Manager – 609-***-****
I D T Corp.
Christopher B. Erz 13
European Customer Support Department
Broad Street, Newark NJ