Customer Service Medical Assistant

YVETTE ZAMORA

**** ******** *** *** ******* CA,9007

Cell: 818-***-****

*********@*****.***

Outgoing, independent, and self-motivated Bilingual Medical Assistant pursuing a career in the medical field where customer service experience, excellent communication skills, and clinical competence can be utilized to provide quality patient care.

EDUCATION

Medical Assistant Diploma

Everest College

Reseda, CA 01/2013

High School Diploma

College Ready Academy High School #5

Los Angeles, CA 6/2011

CLINICAL SKILLS

Medication Dosage Calculation

Injections

Venipuncture

Capillary Puncture

File Immunization Record

Sterile Gloving & Minor Surgical Assisting

Suture Removal

Ear and Eye Lavage

Physical Exam Preparation

Bandaging &Wound Care

Urinalysis with microscopic

Mono Test

Rapid Strep

Throat Cultures

Range of Motion Exercises

CPR Certification

ADMINISTRATIVE SKILLS

Professional Business Letters

CPT and ICD-9 coding

Physical Desk Reference (PDR's)

Typing 40 wpm

HIPPA/ OSHA Trained

Bilingual in English/Spanish

EXPERIENCE

Extern Site, West Hills, C.A Medical Assisting 11-2012/01-2013

Internal medicine and cardiologist receptionist

Responsible for appointments

Performed EKG’S vital signs, BMI test, Spirometry test

Prepared charts for the following days as well as filing back

Carried injections for patient such as B12& Flu shot

Cost Plus World Market, Woodland Hills, C.A Sales Associate 09-2012/01-2013

Sales floor &cashier associate

Recovered go bags

Restock merchandise as needed

Rain-check customers orders

Answered phone calls and assisted customers questions

McDonalds, Woodland Hills, C.A Crew Member 05-2012/ 09-2012

Greeting customers while offering superior customer service

Preparing and presenting food orders, receiving payments, and operating the cash register.

Cleaning in accordance to our company’s sanitary policies.

Training new staff with specific duties and tasks pertaining to their position.

Responsible for ensuring that all inventory is current, stocked and available for use.

Assist in ensuring that food is being prepared, packaged and delivered to customers in a timely fashion.

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