Human Resources Manager

ALEXANDRA BAIZ

*** **** **** **. *** *B ( New York City, New York 10016

617-***-**** ( ********@*****.***

Human Resources Business Partner

High-energy, internationally experienced Human Resources Professional with

6+ years of expertise in the recruitment and on-boarding of multicultural

talent in precise fulfillment of the expanding needs of global

corporations. Dynamic and passionate leader proactively launching and

managing successful programs worldwide while effectively fulfilling early

career, PTR, and succession plans. Strong sense of ethics.

. Well-versed in expatriate program management, policy & procedure

development, and solution-oriented approaches championing routine

excellence.

. Results-oriented Manager consistently achieving projected metrics and

specified goals.

Core Competencies:

International Human Resources Management ( Staff Leadership (

Expatriate Management

Strategic Planning ( New Employee On-Boarding ( Orientation ( Program

Development

Strategic Partnerships ( Regulatory Compliance ( Continuous Process

Improvements

PROFESSIONAL EXPERIENCE

DIAGEO NORTH AMERICA, Norwalk, Connecticut ( 2011-Present

World's leading premium drinks business with international brands such as

Bailey's, Guinness, and Johnnie Walker. Employs 25K+ people in 80

countries. Products available in 180 markets.

Human Resources Specialist (2011-Present)

Standardized HR processes company-wide, including in the U.S. and LAC

markets, motivating staff to adhere to best practices. Managed personnel-

related processes, including new hires, promotions, and terminations in

North America and the 14 countries comprising Latin America and the

Caribbean.

Select Achievements:

. Directed the relocation of approximately 25 employees in close

partnership with Home Country (LAC, Canada, UK) and the Host Country

(North America).

. Raised the accuracy of data input into company systems by 12% by

employing a "Right First Time" approach through strategic planning and

support of the data team.

. Complied with all local, state, and national employment laws, including

by working with government agencies on such mandates as E-verify.

. Decreased the JML process in Colombia & Venezuela from 25 to 15 steps,

escalating effectiveness by 60% using a "Better, Simpler, & Faster"

solution-oriented approach.

. Raised internal client customer service satisfaction rates by 17% by

ensuring the understanding of company policies by managers and employees.

Resourcing Coordinator (Contractor through Fountain Group) (2011)

Met the goal to complete hiring in 45 days as mandated by a service level

agreement, effectively influencing The Americas Markets to achieve Time To

Fill (TTF) objectives. Liaised between Headquarters and the LAC Market.

Served on the Share Services team across The Americas from Canada to

Argentina.

Select Achievements:

. Spearheaded comprehensive staff recruitment processes for the LAC region

comprised of Andean (Venezuela & Colombia) and SouthLAC (Argentina, Chile

& Peru).

. Pioneered and trained staff to effectively use an Employee Referral

Program for LAC, monitoring and influencing the Markets to recruit

qualified referrals.

ALEXANDRA BAIZ

page 2

617-***-**** . ********@*****.***

NOVARTIS, Caracas, Venezuela ( 2010

Provider of healthcare solutions & products (Gleevec, Exelon, Cataflam,

Coartem, Diovan, Exforge) with ~121K personnel in 140 countries.

Talent Specialist

Led the Early Career Program, subsequently hiring 54% of the participating

interns to fill full-time entry level positions. Publicized the company's

Malaria no more CSR Program through strategic alliances with Top National

Universities.

. Augmented employee competencies through training and other resources

using a "Talent Agenda".

. Originated succession plans through co-leadership of training with Line

Managers.

SODEXO, Caracas, Venezuela ( 2007-2008

Worldwide leader in Quality of Life services with ~420K+ employees in 80

countries.

Human Resources Specialist

Decreased turnover rates by 27% after devising a new recruitment strategy

and introducing behavioral-based interviews for use company-wide. Secured

staff buy-in for organizational goals by defining a new benefits agenda.

. Elevated staff participation by 25% after the re-introduction of the

Junior Achievement program.

. Helped expatriate employees acclimate to their assigned countries through

briefings on local protocols and customs.

. Pioneered a New Employee on-boarding & orientation program.

SOLUCIONES CONGENTE, Caracas, Venezuela ( 2006-2007

High volume staffing firm specializing in talent recruitment for top

national organizations.

Recruiter

Fueled the evaluation of ~30 candidates per day by implementing a high-

volume recruitment strategy. Synthesized phone screening, assessment,

interviewing, and physical check-ups to consistently meet 15-day TTH goals.

. Set up an evaluation center to review the customer service capabilities

of 15-20 people simultaneously.

EDUCATION & TRAINING

Master's Degree in Human Resources Direction

Universidad Carlos III de Madrid, Madrid, Spain

Bachelor in Labor and Industrial Relations/Major: Human Resources

Universidad Cat lica Andr s Bello, Caracas, Venezuela

ADDITIONAL

US Citizen

. Technical Skills: SPSS, BrassRing (Kenexa), Livelink, Microsoft Office,

People Soft, Workday

. Languages: Bilingual: English-Spanish, Proficient in Italian

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