Project Human Resources
Resume:
Michelle E. Wanzer 240-***-**** (mobile)
******************@*****.***
***********************@*****.***
Laurel, MD 20707
OBJECTIVE
Ms. Wanzer is an innovative Executive level Administration and Marketing Professional who is experienced
in high-volume, multiunit, retail and corporate business operations. She currently desires a high-level
position in a remote professional corporate environment with focus in Human Resources, Meeting
Planning, or Advanced Administration tasks.
SKILL HIGHLIGHTS
Small business development Self-motivated
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Project management Market research and analysis
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Leadership/communication skills Customer-oriented
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Product development Meeting and Event Planning
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Business operations organization Quality Management
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Client account management Staff training and skill development
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Human resources Organizational Restructure and Change
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Budgeting expertise Communication Skills
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Negotiations expert Public Relations
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Employee relations Social Media Marketing Expert
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Departmental Operations Management Event Management and Promotion
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Web design assistance
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PROFESSIONAL EXPRERIENCE
Social Media Marketing & PR Specialist 09/2012 – Current
Various Laurel, MD
Online promotions using social media platforms (Facebook, Instagram. Twitter, etc) for various
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Entertainment based professionals who are affiliated with the following Underground Networking
Platforms: Ladies of Underground Movement, Total Kontrol Organization and UniVerse Partners,
LLC.
Manage client relationships and bring in new business leads/ opportunities.
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Create marketing strategies and plans.
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Manage marketing budget.
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Human Resource and Recruiting Consultant 08/2012 – Current
Various Laurel, MD
Works to improve processes and policies, manage administrative staff and play a role in long-term
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organizational planning.
Virtual Office Manage in charge of overall daily office operations, negotiates contracts, manages
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vendor relationships, primary liaison to interns and overseer office operating procedures.
Overseer of network administration, manages phone system and helps evaluate information
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systems.
In charge of development and management of budgeted for all administrative departments,
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reviews operating costs and suggests cost saving measures.
Oversees hiring of personnel, maintaining personnel records, monitoring insurance coverage and
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ensuring personnel policies are up-to-date.
Live Chat Operator/ Independent Contractor 04/2011 - Current
Live Sales Staff & G5Live Laurel, MD
Live chat technical chat support assistance using advanced chat platform browser based platform
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and click and chat software.
Responsible for new hire cross training using remote access.
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Up sell and messaging service for different US and CA based clients.
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Appointment setting
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Website design assistance and troubleshooting using Webs.com platform. HTML & CSS
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modifications.
Domain transfer, hosting, propagation procedures, nameserver and domain record configuration
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and POP email set up and configuration.
Billing and account assistance and dispute.
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Virtual Administrative Professional 04/2011 - Current
Various Laurel, MD
Provide logistical support virtually using remote systems and processes.
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Quickbook maintenance.
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Advanced administrative services to different clients using remote software.
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Cold calling and sales.
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Virtual receptionist and email monitoring.
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Virtual meeting planning assistance. Maintaining Registration using Excel and online application.
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Meeting/event material creation and assembly assistance.
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Various 10/2006 – 10/2010
DB Consulting Group, Inc. Silver Spring. MD
8/2009-10/2010 Project Assistant (Center for Substance Abuse Treatment CSAT)
• Met with Government Project Officer and Project Director on weekly/monthly basis to share
relevant updates and meeting/event expectations.
• Created and maintained task order filing systems and databases.
• Managed, coordinated, and provided logistics support for meetings, conferences, trainings, and
other project-related events on and off site.
• Developed and maintained databases/tracking systems (using SPSS, Access, and EXCEL) to
support project activities, coordination, and monitoring of project budgets.
• Assisted Project Director with establishment of project objectives and work plans.
• Collaborate with external graphic design consultants and printers to design, develop, edit, and
produce public outreach and training materials.
• Managed communications between meeting and event participants.
• Processed reimbursement/honoraria forms and invoice reconciliation.
• Maintained division accounting log and database providing daily/weekly/monthly updates.
2/2009 – 10/2010 Logistics Coordinator (Health and Clinical Services Division)
• Prepared and send out invitations, registration and confirmation of all meeting participants.
• Responsible for coordinating routine conference calls for meetings and operations between
Government Project Officer, Staff, Consultants and Participants.
• Coordinated travel arrangements for sponsored participants, speakers/presenters with the
assistance of travel coordinators.
• Ordered supplies for conferences/meetings and peer reviews.
• Printed and maintain reports on paid/unpaid attendees.
• Provided routine registration updates to Project Directors and Project Officers.
• Provided on-site meeting support (local and out of town).
• Assisted Logistics Coordinators/Planners with preparation of meeting materials and other meeting
related tasks.
• Processed reimbursement/honoraria forms.
• Maintained division accounting log and database providing daily updates.
10/2007 – 2/2009 Project Specialist I/ Logistics Coordinator (Technical and Outsourcing
Division)
• Maintained and monitored purchases and travel expenses made on the contract.
• Arranged travel for meeting participants and staff.
• Provided logistic support for on and off site trainings and conferences.
• Responsible for acting as Manager on Duty to temporary/seasonal staff.
Reviewed and approved time sheets.
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Provided consistent correspondence with Federal Government Project Officers and staff.
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Assisted with division’s conversion to CMMI.
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Main point of contact for CSC/ERIC contract.
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Developed and maintained Access and SPSS databases.
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Assisted Project Director with OJJDP project website maintenance.
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Provided logistics expertise to federal government agencies.
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Facilitated Microsoft training to new hires in the division.
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8/2007 – 10/2007 Quality Assurance Monitor (Technical and Outsourcing Division)
• Directed remote monitoring and scoring of CMS Provider Calls.
• Participated in routine meetings with Government Officer.
• Provided daily reports to senior staff.
10/2006 – 8/2007 Administrative/Project Assistant (Business Development Division)
• Provided logistical and administrative support to VP and Gov. Contracts.
• Maintained and monitored purchases and travel expenses made on contract.
• Arranged travel for staff, consultants and any other personnel.
• Created and formatted documents (Quality Control) for proposals and trainings.
• Provided logistics at off site trainings.
• Researched information necessary for conferences and trainings.
• Collected and tallied data for demographic purposes.
Shift Supervisor / Shift Leader 10/2005 – 08/2006
Blockbuster Video Laurel, MD
Operated as manger on duty.
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Performed manager over rides.
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Filed and handle daily paper work/ Assigned Tasks.
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Counted money/ tills down daily/ Made daily deposits.
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Used computerized point of sale system/ Assisted customers with needs.
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Promoted sales.
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Dispatcher / Telephone Operator 07/2002 – 07/2003
XACT Telesolutions Laurel, MD
Collected orders for Kabloom Floral Company.
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Answered and transferred inbound calls for John Hopkins, Potomac Physicians, and other
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companies.
Contacted potential clients for Florida Career College.
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Logged feedback of each call in a database.
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EDUCATION
University of Maryland University College 8/2007 – Present
Major in Business Administration Adelphi, MD
Minor in Sociology
Duval High School 08/1993 – 06/1997
Lanham, MD
TRAININGS COMPLTETED
2008-2009: Professional Development Series
2009ISO 9001:2008: Quality Management Systems – Requirements
REFERENCES UPON REQUEST
Contact this candidate