Customer Service Management

Heather Halvorsen

Yucca Valley, CA *****

abq1kw@r.postjobfree.com / 760-***-****

Summary

Over ten years management experience in a professional setting. Excellent customer service relations, along with unique combination of intuitive and analytical abilities. I also have a sound back ground in accounting. Proficient in Microsoft Word, Excel, Outlook and Internet search. I am

Also willing to relocate at my expense.

Work Experience

MBTA, Joshua Tree, CA 09/2010- 11/2012

Office Clerk

• Answer high volume phones and assist guest by answering questions

• Prepare daily reports and balancing of fares on the company system

• Assists administration with other related duties

• Issuance of ADA cards, and participates in ADA coordination with dispatch and operation’s management staff

• Communicate daily with other departments to successfully complete tasks

• Assist management staff with special projects and deadlines

• Process and distribute incoming/outgoing mail

• Communicate with dispatch every hour to make sure there’s field coverage

• Fleet controller (shop inventory) and instruct/trained staff

• Proof read board packets

• Handle bank deposits

Video Depot, Desert Hot Springs, CA 10/2002-08/2010

Store Manager

• Conducted daily motivational pep talks with staff or one on one

• Successful with increased business 20% each year for seven years

• Developed specialized assessments and forms when hiring new employees and coaching/mentoring, which resulted in retaining employees’.

• Set up inventories control system and preformed and audit inventory every two weeks, which resulted in eliminated overstatement of inventory

• Identified four candidates for assist management and gave them on the job training for approximately nine months, which resulted in all four trainees becoming successful store managers

References furnished upon request

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