Customer Service Medical

Dunia Gonzalez- Mecca, CA *****

Home: 760-***-**** Cell 760-***-****

*********@*******.***

OBJECTIVE: Seeking an employment opportunity in the medical field with a company that will allow me to utilize my experience and

skills as well to have an opportunity for advancement and growth. As HIM professional I want to use my technical skills in health care data collection, data abstraction, enhanced coding, maintenance, and reporting activities while maintaining the highest standards of data integrity, confidentiality, and security.

EDUCATION:

June 2011: Associate Degree (AS) in Science Health Information Technology (HIT)

PROFESSIONAL QUALIFICATIONS:

Anatomy and Physiology1&11 Human Diseases

Healthcare Statistics Coding 1&11

Patient Registration CPT Coding

Healthcare Reimbursement System Medical Terminology/Medical Record Audits

Health Care Data Sets/Specialized Registries Supervision and Personal Management HealthCare

Release of Personal Health Information Computer Health Care

Utilization, Risk, and Compliance Management

SKILLS AND CERTIFICATES: Bilingual, Spanish/English

Microsoft Excel, PowerPoint and Microsoft Word, Spread Sheet, Patient Registration

Medical Filling, EZ Claims, Honors, Perfect Attendance

PRACTICUM EXPERIENCE:

Pomona Valley Hospital Medical Center (PVMHMC) Pomona, CA

Release of Information Department

• Protected security of medical records to ensure confidentiality is maintained (HIPPA), Entry Birth certified files into the system,

Patient registrations, knowledge in admissions and registrations, Patient scanning an prepping index files, File and verified

patients charts, Audited patient’s files for consent of Treatment Document, Audited patient Activity of daily Living and

medication Administration Record

Highland Palms Medical Center Highland, CA

Health Information Management Department

• Protected security of medical records to ensure confidentiality is maintained (HIPPA), Entry Birth certified files into the

system, Patient scanning an prepping index files, Audited patient’s files for consent of Treatment Document, Audited patient

Activity of daily Living and medication Administration Record, Verified discharge information in MATRIX prior to destruction

of records required by HIPPA, Filed and organized admission and discharge charts

WORK EXPERIENCE:

2011-Present McDonalds Coachella, CA

Customer Service - Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or

change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is

adequate change. Greet customers entering establishments. Maintain clean and orderly checkout areas. Establish or identify prices of

goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

2011- 2012 Kmart store Indio CA

Customer service Cashier (Seasonal)

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.

Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that

amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout

areas. Weigh items sold by weight to determine prices. Establish or identify prices of goods, services or admission, and tabulate bills

using calculators, cash registers, or optical price scanners. Calculate total payments received during a time period, and reconcile this with

total sales. Compute and record totals of transactions. Issue trading stamps, and redeem food stamps and coupons. Issue trading stamps,

and redeem food stamps and coupons. Resolve customer complaints

Contact this candidate