Customer Service Assistant

Debora D Lee

** ********** *****

Reisterstown, MD 21136

410-***-**** (h) * 443-***-**** ( c )

Career Objective

Seeking part-time employment where my qualifications and experience may be utilized to add value to

your organization.

Qualification Summary

• Over 30 years of work experience

• Excellent managerial, administrative and customer service skills

• Strong work ethic

Education

Bryan Station High School, Lexington, KY, Graduated June 1979

Bauder Fashion College, Atlanta, GA Graduated May 1982

Executrain, Baltimore, MD May 2000 - Microsoft Project Management

April 2000 – Microsoft Excel

April 2000 – Microsoft Word

Baltimore Community College, Baltimore, MD April 2000 – Paralegal Writing

March 2000 – Medical Billing

Social Security Administration, Baltimore, MD March 04 – Teambuilding

November 06 – Crucial Confrontations

November 07 - Coaching & Feedback for Impact

July 08 – Public Speaking

August 08 – Challenge of Leading Across Generations

November 08 – Managers & Supervisors Conference

October 09 - Excel

November 09 – Franklin Covey- Achieving Your

Priorities

May 12 – Microsoft Powerpoint

Work Experience

September 2006 to Present Social Security Administration, Baltimore, MD

Subsidy Appeals Supervisor

• Oversee day to day operations of the Medicare Subsidy Appeals Unit and a staff of 25

Subsidy Determination Reviewers

August 2005 to September 2006 Social Security Administration, Baltimore, MD

Subsidy Determination Reviewer

July 2005 to October 2000 Office of Hearing and Appeals, Baltimore, MD

Paralegal Analyst

October 2000 to February 1999 Office of Appellate Operations, Baltimore, MD

Appeals Assistant

February 1999 to July 1997 Social Security Administration/Adjudication Unit, Baltimore,

MD

Legal Assistant

July 1997 to September 1988 Office of Hearing and Appeals, Lexington, KY

Legal Assistant

September 1988 to December 1985 Lexington-Blue Grass Army Depot, Lexington, KY

Secretary

December 1985 to November 1985 Office of Hearing and Appeals, Lexington, KY

Clerk Typist

November 1988 to June 1977 Veterans Administration Medical Center, Lexington, KY

Clerk Typist

Part-time Work Experience

3/06 to 3/03 Initial Contract Services, Inc., Baltimore, MD Janitorial

8/05 to 6/02 Brightwood Retirement Center, Lutherville, MD Front Desk Receptionist

1/03 to 6/02 Property Support Services, Inc. (PSSI), Owings Mills, MD Janitorial

8/01 to 6/02 Action Janitorial Services, Pikesville, MD Janitorial

12/92 to 6/94 SmithKline Beechum Laboratories, Lexington, KY Office Clerk

4/94 - 1/94 Dillon Tax Services, Lexington, KY Receptionist

4/93- 1/93

4/92 - 1/92

4/91 – 1/91 H&R Block Tax, Lexington, KY Receptionist

4/90 – 1/90

4/89 – 1/89

4/88 – 1/88

11/87 to 8/85 Urgent Treatment Center, Lexington, KY Receptionist/Bookkeeper

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