Customer Service Quality Control
Resume:
Martin D. Cook
Dexter, Maine ****0
**********@*****.***
SUMMARY:
Seeking a position which fits my background and will utilizes my
talents. In previous positions possessed strong managerial skills and had
a daily interaction between associate employees to senior management.
SUMMARY OF QUALIFICATIONS:
. Managing - time, process and personnel choosing best people for the
job
. Supervising - schedule, coordinate and over see the activities of
workers motivating, directing and developing people as they work
. Communication - with senior management, production staff, vendors,
contractors and customers to resolve problems and coordinate
activities.
. Critical thinking - judgment, problem solving and decision making
ability
. Quality Assurance - Analytical and diagnostic testing of raw materials
from pre-production through finished product, both in process and
laboratory
. Planning - review specifications and requirement, plan procedures,
chose equipment, estimating materials and time to complete
RELEVANT EXPERIENCE & ACCOMPLISHMENTS
. Analyzed needs, selected processes and equipment, wrote procedural
manual, set up and operated a first ever Quality Control Laboratory
for Dexter Shoe Company.
. Completed analytical and diagnostic testing of beginning stages of the
paper making process on locations at all paper mills that used Dubois
Paper Technologies products.
. Responsible for running all trials of new raw materials or products
and providing written reports of findings to senior management,
customers and vendors before mass production at both Dexter Shoe
Company and Dubois Paper Technologies.
. Managed sales and customer service activities and personnel at Rent-A-
Center. Negotiated contracts handled customer collections, scheduled
deliveries, completed periodic financial reports, daily cash reports,
store opening and closing procedures.
. Worked as part of a team to improve overall process and results in all
prior employments.
EXPERIENCE:
2010 - 2013 K.L. Jack - Inside Sales
Bangor Maine
Managed all K.L. Jack accounts for the Bangor Branch
Responsible for all counter customers
Responsible for shipping and receiving all inventories for customer and
K.L. Jack inventory
Sourcing and purchasing product for K.L. Jack customers and inventory for
K.L. Jack
Responsible for managing min and max inventory controls for K.L. Jack
warehouse
Responsible for opening and closing procedures for the Branch
Completed weekly cash reports
2004 - 2010 Rent a Center - Inside / Outside Credit and Sales Manager
Dexter, Maine
Managed all account managers
Responsible for growing store business and keeping store profitable
Managed customer service, credit and sales activities
Negotiated contracts for new and current customers
Completed monthly periodic financial reports
Completed daily cash reports
Responsible for store opening and closing procedures
Responsible for ordering and receiving products from suppliers
1999 - 2004 Dubois Paper Technologies- Pulp & Paper Applications Engineer
Sharonville, Ohio (Maine Division)
Responsible for analytical, biological and diagnostic testing in the
beginning stages of the papermaking process
Responsible for running trials on new products
Responsible for all paper mills throughout Maine which used Dubois Paper
Technologies Products
Responsible for weekly reports of all chemical performances and to explain
to senior management of the paper mills if needed.
1993 - 1999 Dexter Shoe Company - Quality Control Lab Manager
Dexter, Maine
Responsible for setting up and purchasing all equipment for Dexter Shoe
laboratory
Part of a team that wrote the quality control lab manual
Responsible for all testing demanded by various departments throughout the
company on all new and or raw materials and or components which came into
the company
Responsible for running all trials on new products and approving before
mass production
Responsible for testing all leather, oil extractions, water absorption,
water proofing,
Responsible for all testing for the Polyurethane department to establish
water percentage and percentage of polyurethane to be used
Responsible for all testing on thermoplastic materials
Responsible for all lab reports and result explanation to Dexter Shoe
Company senior management, vendors and suppliers
Responsible for daily reports to senior management on personal observations
of materials used by Dexter Shoe
Responsible for representing Dexter Shoe Company in any matters regarding
quality issues or charge backs to vendors and suppliers due to failing
materials
1985 - 1989 United States Coast Guards - Seaman
Portsmouth, Virginia
Search and rescue
Law enforcement
Worked on Aids to Navigation
Emergency Medical Technician
EDUCATION:
1989 - 1992 University of Maine
Mechanical Engineering
1985 - 1989 United States Coast Guards
Graduate of USCGC Basic Training
Graduate of USCGC Law Enforcement School
Graduate of USCGC Tactical Law Enforcement School
Graduate of USCGC Emergency Medical Technical School
1981 - 1985 Dexter Regional High School
College Preparatory
OTHER EDUCATION & TRAINING:
Biological Testing & Controls
State of Maine Education Technician
CERTIFICATIONS:
State of Maine Licensed Pesticide Applicator
Certified Member of the American Society of Quality Control
COMPUTER SKILLS:
Windows - Word, Excel, PowerPoint and Internet Explorer
Basic Computer Aid Design (college)
Computer Controlled Laboratory Testing Equipment
Proprietary Business Software
REFRENCES UPON REQUEST:
Contact this candidate