Customer Service Technician
Resume:
STUART A. POPLIN, SR.
Floor *
Hartford, CT 06112
******.******@*****.***
860-***-****(C)
WIRELESS TELECOMMUNICATIONS SPECIALIST
Telecommunications specialist with over 6 years of combined experience in the electronics and
telecommunications fields. Excellent problem-solver skilled in collecting pertinent key facts when troubleshooting
and problem-solving. Adept at exercising diplomacy when working with customers and able to represent
organization in a professional manner. I have over 5 years of military experience with a secret clearance .
Recent training in Cisco networking and PIC programming concepts.
Technical Skills:
Telecommunications Hardware: VoIP/Docsis modems, Digital High Definition boxes, DSAM, Leakage
Detection
Networking: VoIP, Telnet, SHH, OSI, TCP/IP, RDP, UPD, RIP, RIPv2, EIGRP, OSPF, VLANS, STP, Inter-VLAN
routing, VTP, Certified Wireless Technology Specialists, Certified Wireless Network Administrator (Pending-Test)
Software: Microsoft Word, Microsoft Outlook, Microsoft Excel, Flowcode V3, Multisim 8, Logix Pro, Visual Logic
Pro V2_1, Wireshark, DS Launch 5, Direct SOFT 5
Testing Equipment: Network Analyzers/Spectrum Analyzers, Protocol Analyzers, TDR, Digital Millimeters,
Oscilloscopes and Function Generators
Work Experience:
Electronic Test Technician, Times Microwave Systems November 2011- April 2012 Wallingford, CT
o Contract position
o Matched cable assembles to an exact electrical length by Phase (ϴ) or by Time Delay (TD).
o Tested and diagnosed Voltage Standing Wave Ratio (VSWR), Phase (ϴ), Time Delay (TD) and Inertia
Loss (dB) related issues on cable assemblies using the Agilent Network Analyzer.
o Performed the Final Test on phase matched assemblies.
o Performed calibration on the Agilent Network Analyzer.
Electronic/Mechanical Technician, Coherent March 2011- October 2011 Bloomfield, CT
o Contract position
o Performed the set-up, calibration, testing and troubleshooting of circuits, components, instruments and
mechanical assemblies.
o Tested and diagnosed assemblies.
o Completed rework on assemblies and/or systems as a result of testing.
Electronic Assembler, JDSU November 2010- February 2011 Bloomfield,
CT
o Contract position
o Inspected fiber-optic connectors for cracks under a high powered microscope.
o Properly cut/splice fiber-optic lines for testing.
o Bench test fiber-optics lines for proper signal carrying properties/characteristics.
o Collected and recorded data from each tested fiber-optic line.
Ranger I, Riverfront Recapture May 2010- November 2010 Hartford, CT
o Seasonal position
o Coordinate efforts with ranger team members while providing security services for the network of park
including recreational services hosting hundreds of visitors per day. Serves as an ambassador of park to
local and out-of-state visitors.
o Enforce park regulations and related municipal guidelines.
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STUART A. POPLIN, SR.
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o Respond to crisis situations, working with park visitors to obtain critical information, diplomatically resolve
issues, and minimize disturbances. Follow-ups with concerned parties to ensure all issues are addressed.
Communications Technician III, Universal Comcast 2005- 2008 Berlin, CT
o Installed, diagnosed and repaired wireless and wired internet services, digital and high definition television
and phone services, including cable transmission lines from drop portion to consumers television set,
VoIP modems, gateways, and Docsis modems.
o Achieved ranking in lowest percentiles for repeat trouble calls (7-8%) and repeat installation calls (11%).
o Received extensive training in customer service and consumer relations. Frequently selected to provide
service for VIP customers due to skill in relating to customers and quality of telecommunications work.
o Installed multiple types of exclusive and custom VoIP modems, alarm systems, telephone twisted pairs,
secured wired and wireless home and business network routers, Docsis modems, hubs and digital, high
definition and analog cable boxes.
Service Advisor, Tony March Mitsubishi 2003- 2005 Hartford, CT
o Responsible for the day to day operation and maintenance of the service department.
o Supervised three service technicians and provided written and verbal feedback concerning performance
on a weekly/quarterly basis.
Communications Technician II, Comcast 2003- 2003 Silver Spring, MD
o Installed, diagnosed and repaired cable transmission lines from the drop portion to the consumer’s
television set, gateways and Docsis modems.
Installed and troubleshoot various types of Docsis modems, digital high definition and analog cable
boxes.
o Received extensive training in the areas of customer service and consumer relations.
o Assessed daily workload and complete all work orders and paperwork in a timely and professional
manner.
Electronics Technician, United States Navy 1999- 2002 Dahlgren, VA
o Diagnosed, isolated and corrected circuit board faults on the following devices: UYK-44 (Data Processing
set), USH-26 (Tape Drive Unit), OJ-454 (Control Logics, Keyboard and Display Unit), MK-40 (Digital to
Analog Converter), TAC-3 (Ethernet System using UNIX), MK-84 (60Hz to 400Hz Converter), MK-205
(used for configuration, synchronization, and isolation of the MK-84 Converter), Power Protection
Devices, MK-15 (Digital to Analog Converter), MK-81 (Director Controller, Director and Radar Dish), and
the T-1348 (Traveling Wave Tube used to amplify RF energy).
o Secret Clearance.
o Served as a member of the Tactical Maintenance Division.
o Supervised six service members.
Education History:
Certified Wireless Technology Specialist Certification 7/2012
Certified Wireless Network Administrator Certification PENDING
Associate of Applied Science in Electronics and Computing Technology Degree 5/2011
Specialization: Electronics, Cisco Networking, PIC Microcontrollers and Programmable Logic Controllers.
DeVry University, IL
G.P.A=3.8
Aegis Weapons Fire Control Systems Certification 6/2001
Specialization: Electronics, Control Logics, Electro Mechanics, High-power Radio Frequency, Wave Guide
Technology and Schematic Reading
United States Navy, Dahlgren, VA
STUART A. POPLIN, SR.
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G.P.A=3.2
Advanced Electronics Technical Core Certification
6/2000
Specialization: Electronics and Schematic Reading.
United States Navy, Great Lakes, IL
G.P.A=4.0
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