Customer Service Sales

SLOAN YOUNG

**** ******** **** 352-***-****

Brooksville, FL 34601

*****.*****@*****.***

HEALTHCARE BUSINESS DEVELOPMENT PROFESSIONAL

Astute, strategic healthcare professional with more than ten years of accomplishment in

business development and marketing healthcare services. Areas of expertise include:

Development & execution of effective strategies for marketing healthcare services

Excellent market research & analytical skills

Deep understanding of customer service

Business operations assessment & improvement

Skilled in all Microsoft Office applications including Word, Excel & Publisher

Excellent written and verbal communication skills

PROFESSIONAL EXPERIENCE

Citrus Memorial Health System; Sales Team Supervisor; Inverness FL (2007-2012)

Redesigned outpatient scheduling system to enhance physician and patient experience

resulting in a 15% decrease in missed appointments and a 10% increase in physician

referrals.

Developed & coordinated production of collateral marketing materials for all service

lines.

Consistently achieved business development incentive goals in all service lines.

Nordstrom, Inc.; Salesperson; Tampa, FL (2003 - 2007)

Recognized as a Nordstrom Pacesetter each year for exceeding sales goals.

Consistently led department and regional sales totals.

Provided outstanding customer service in a highly competitive retail sales

environment.

Consultant and Executive Recruiter; Tampa, FL (1999 – 2003)

Provided talent acquisition and strategic consulting services and executive recruiting for

clients in multiple industries including advertising/marketing, pharmaceutical services,

and legal services.

Suncoast Community Mental Health Center; St. Petersburg, FL (1997-1999)

Reorganized departmental structure to achieve improved coordination and collaboration.

2

Northeast Community Mental Health Center; Memphis, TN (1987-1997)

Developed model treatment & rehabilitation programs for people with mental illness &

Traumatic Brain Injuries recognized for program innovation and excellence.

ADDITIONAL ACCOMPLISHMENTS

Professional Affiliations

Member, Society for Healthcare Strategy & Market Development (SHSMD)

Community involvement:

Member, Rotary Club of Inverness

Graduate, Leadership St. Petersburg

Graduate, Leadership Memphis

Advisory group membership:

President, Tennessee Association of Mental Health Organizations

Chair, State Advisory Board, Tennessee Department of Rehabilitation Services

EDUCATION

Rhodes College – Memphis, TN

B.A. - Psychology

University of Memphis – Memphis, TN

M.S. – Social Psychology

University of Memphis – Memphis, TN

Ph.D. – Organizational Psychology

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