Customer Service Medical
Resume:
Tammy Koo
Los Angeles, CA 90039
*****.******@*****.***
Education
South Torrance High School (06/ 2004)
High School Diploma
Los Angeles Harbor College Extension Program (07/ 2008)
Medical Terminology
University of California, Riverside (06/ 2010)
Bachelor of Arts in Interdisciplinary Studies
Concentration in Chemistry
Secondary Concentration in Religious Studies
University of California, Los Angeles (03/ 2011)
Pre-Hospital Care- Emergency Medical Technician training
Professional Experience
Dr. Heather Roberts Dermatology Practice- Los Angeles, CA (06/2011-04/05/13)
Medical Assistant
Perform administrative and clinical tasks in dermatology practice; acquire HPI's from patients, explain
treatment procedures. Prepare patients and exam rooms for procedures, assist physician with exams. Provide
wound care for patients. Authorize drug refills via telephone prescriptions and e-prescribe, collect specimens
for lab, sterilize medical instruments. Update and file medical records for office use and laboratory services.
Answer telephones; greet patients, schedule procedures, office visits, surgeries etc. Manage clinic orders and
supplies maintenance. Work closely with physician assistant. Proficient in EMR.
Beverly Hills Surgical Center- Beverly Hills, CA (Internship) (03/2011-06/2011)
Medical Assistant
Prepared surgical charts for following week’s surgeries. Roomed patients, acquire HPI's from patients.
Assisted in suture removal and bandage changes. Prepared pre -procedure equipment. Prepared patient
charts.
Rolling Hills Animal Hospital- Rancho Palos Verdes, CA (06/2010-03/2011)
Full time Veterinarian Technician, Hospital Order and Inventory Manager
Venipuncture/ phlebotomy; collect urine by different methods; performed skin scrapings; performed and
processed radiographs; performed routine procedures and tests in hematology, chemistry, microbiology,
urinalysis, and serology. Assisted veterinarian with physical examinations, administered anesthesia and
medications, processed fluids and blood products. Wound dressing, applied splints and other protective
devices, and dental hygiene. Performed catheterizations - urinary, arterial, and venous; ear flushes.
Maintained treatment records and inventory of all pharmaceuticals, equipment and supplies, and
administrative tasks.
Vetco- Riverside, CA (06/2008-03/2010)
Full time Veterinarian Technician
Provided excellent customer service, scheduled appointments for surgical procedures, answer ed phones,
order entry, data input, collect payments, and organization and filing of patient charts. Micromanage d
multiple hospital projects in an orderly and organized fashion. Managed orders and inventory of hospital
supplies.
Dr. Butchko- Riverside, CA (01/2008-07/2008)
Veterinarian Technician Assistant
Assisted doctor in variety of surgical procedures, exams and follow-ups. Provided basic animal care.
Scheduled appointments, order entry, answer phones, file and organize patient charts.
Petco- Riverside, CA (08/2006-01/2008)
Manager
Responsible for opening and closing of store. Trained new employees according to corporate procedure.
Team project leader. Handled customer complaints with professional care and solutions. Managed ordered
and purchases. Responsible for appropriate accounting of all registers and deposits which could contain up
to $10,000 a day.
Other Related Experience
Santa Ana Orthopedic and Pain Associates (2010-2011)
Translate patient’s medical charts to medical reports for billing purposes.
Neuro Spine & Headache Pain management Center, Rowland Heights (2010)
Translate patient's medical charts to medical reports for billing purposes.
Riverside Humane Society, Riverside (09/2005-11/2006)
Adoption facilitator
University of California Riverside Ski and Snowboard club, Vice President
Arranged and organized fund raising for monthly outdoor activities.
Red Cross Certified Lifeguard (2004-2006)
Certified life guard and water safety instructor.
Taught toddlers water safety and proper swimming techniques.
Hsi Lai Temple Buddha's Light International Association, Hacienda Height (2002-present)
Children's Camp leader, provide safe environment for summer camp children to actively explore deeper self
awareness through engaging activities
Private Tutoring (2002-2010)
Over eight years of tutoring experience.
Help, monitor, teach and motivated students to understand science, and math.
Child Care (1998-2010)
Over ten years experience in quality care of children ranging from infants to adolescents.
Teaching skills and monitoring individual growth.
Girl Scout Troop 650
Worked with peers to create a community within primitive environments.
Languages
Chinese -Mandarin Speaks fluently, reading and writing intermediate fluency.
Contact this candidate