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Customer Service Medical Assistant

Location:
United States
Posted:
April 08, 2013

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Resume:

ERNESTINA STEPHENS **** Del Lago Circle, #*** Tampa, Florida 33614 Tel. 813-***-**** **********@*****.*** CAREER PROFILE Top-performing, quality-focused professional with 1+ years' experience in the healthcare industry. Skilled in several medical disciplines including medical assisting and medical billing and coding. Background also comprises valuable customer service and administrative experience. Accustomed to working in fast-paced, high demand environments. VALUE-ADDED SKILLS Analytical skills necessary to interpret and apply knowledge. Listens with patience and respect. Works independently within a team environment to accomplish group goals. Skilled problem solver, able to assess situation and identify solutions. Strong written, verbal and interpersonal communication skills. Well-organized and able to multi-task, prioritize, and manage time. SUMMARY OF QUALIFICATIONS Patient Care Technician • Patient Care Assistant • Patient Support Technician • Nursing Assistant Medical Assistant • Medical Billing/Coding • ICD-9/CPT • Insurance Codes • Referrals • Payment Posting Geriatrics • Allied Healthcare • HIPAA Compliance • OSHA • Blood Borne Pathogens (BBP) CPR/BLS • HIV/AIDS • First Aid • Vital Signs • Glucose • HGB • EKG/ECG Anatomy and Physiology • Pathology • Body Systems • Medical Terminology • Pharmacology Documentation/Charting • Nutrition and Hydration • Triage Infection Control • Safety and Emergency Procedures • Clinical and Lab Procedures Injections (IM, ID, SQ) • Phlebotomy/Venipuncture (100+ Sticks) • Finger/Capillary Sticks Electronic Medical Management (EHR/EMR) • Secure Edi Claims System • Visionary Software Front/Back Office • Current on Immunizations • Computer Skills • Data Entry • Type 30wpm EDUCATION Ultimate Medical Academy, Tampa, FL Patient Care Technician, 2013 (GPA 3.71 - Academic Honors) Sanford Brown Institute, Tampa, FL Medical Billing and Coding, 2010 (GPA 3.75/Academic Honors/Dean's List) Concorde Career Institute, Tampa, FL Medical Assistant, 2007 LICENSURE/CERTIFICATION Pursuing Florida State CNA License Pursuing National CPCT Certification EXTERNSHIP EXPERIENCE John Knox Village, Tampa, FL 01/2013-02/2013 Patient Care Technician (180 Hours - for Ultimate Medical Academy) Contributed to the patient care process by assisting with activities of daily living. Performed direct and indirect patient care tasks. Took and recorded vital signs and input/output; handled wound care and catheter care. Helped patient with nutritional needs and assisted with feeding patient when necessary. Assisted patients with mobility including turning and positioning, range of motion exercises, transferring patients to and from wheelchair, and assisted with ambulation. Maintained the patient's hygiene, dressed and undressed, and aided with restroom needs. Worked with independent living, rehab, care, and lock down units. Cared for patients with Alzheimer's and Dementia. Experience using the Hoyer, Stand Up Lift and Gait Belt. All Care General Clinic, Tampa, FL 06/2010-07/2010 Medical Biller & Coder/Medical Assistant (240 Hours - for Sanford Career Institute) Took and recorded patient vital signs and followed-up with appropriate and correct charting. Assisted with initial appraisal of patients upon admission; reported changes in patient circumstances and other matters of concern for immediate resolve. Performed range of motion exercises, gait training, whirlpool baths and patient hygiene. Turned and positioned patients to prevent bedsores; experienced with the Hoyer Lift. PROFESSIONAL EXPERIENCE All Medical Personnel, Tampa, FL 2011-Present Medical Assistant Prepared patients for examination and treatment; documented patient histories and vital signs. Ensured exam rooms were stocked with necessary supplies. Managed patient files, records and other information. Maintained equipment for use at all times in a clean and safe condition. Vangent, Tampa, FL 2010-2010 Customer Service Representative - Call Center Provided information on general Medicare eligibility and information, Medicare Prescription Drug Plans, and Medicare Advantage and Medigap questions. Answered general claims questions and provided Medicare Secondary Payer information. Provided knowledgeable responses to telephone inquiries in a courteous and professional manner. Adhered to the Privacy Act (HIPAA) as it related to the confidentiality of information released. Accurately documented phone inquiries. Ross Department Store, Tampa, FL 2009-Present Front End Supervisor/Customer Service Associate Commended by supervisors for flexibility. Honored with repeated awards for cash handling accuracy, with zero overages/shortages month over month. Dr. Jayant C. Gajera, M.D., Family Practice/Internal Medicine, Tampa, FL 2007-2008 Medical Assistant Handled front desk administrative duties including billing and bookkeeping. Took medical histories and vital signs, performing venipunctures, and injections. Administered EKGs, injections, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopies. Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; lowered monthly overhead by 12%.



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