Customer Service Human Resources
Resume:
Jessica Kratzer
PO Box ****
Albrightsville, PA 18210
**.*********@*****.***
OBJECTIVE
To obtain a position in the Business Technology field that would utilize skills acquired through vocational training.
SUMMARY OF QUALIFICATIONS
Business Technology
1. Can type 70wpm and use 10-key calculator proficiently
2. Trained in Microsoft XP version, Word, Excel, Quantro Pro, and IBM Personal Typing System II.
3. Able to do accounts payable, accounts receivable, sales journal, cash receipts, cash payments, cash payments
journal, prepare sales invoices and, the General Ledger Journal.
4. Able to post 3-column customer accounts and reconcile subsidiary ledgers with their controlling account in the general
ledger.
5. Able to file records and maintain a systematic filing system.
6. Can calculate employee earnings to determine gross wages, prepare payroll records and paychecks.
7. Able to answer telephones, direct calls and take messages.
8. Able to communicate with customers, employees, and other individuals to answer questions, to disseminate or explain
information, take orders and address complaints.
9. Able to maintain and update filing, mailing, and database systems, either manually or using a computer.
American Hotel and Lodging Association
1. Able to operate credit card machines and authorization modem, and key card machine.
2. Familiar with use of rooms, folio trays and voucher racks.
3. Trained with materials from The Hotel/Motel Lodging Association on front office operations such as, individual and
group reservations and the procedures for rooming a guest as well as cashiering procedures with regard to balancing the
cash drawer and common policies for credit card settlement.
4. Folio management is also within my expertise. I have experience with creating new folios, posting transactions, room
rates and taxes, posting transactions, room rates and taxes, posting transactions to the city ledger, posting transactions
to the advanced payment control account and the preparation of the end of the shift reports.
5. Able to allow procedures for fire drills and emergencies, as well as, the use of the hotel security systems.
6. Trained on the identification of personal health and safety hazard according to OSHA guidelines and the “Right to
Know” act.
7. Excellent customer service skills and able to work harmoniously with diverse races, sexes, ages and cultures.
EDUCATION
September 2002 Easton Area High School Easton, PA
June 2006 High School Diploma
May 2007 Red Rock Job Corps Center Lopez, PA
October 2008 Business and Hotel Management
EXPERIENCE
June 2003 Arbys Easton, PA
February 2008 Crew Member
May 2007 Manpower Easton, PA
July 2007 Synchronoss; Data Entry
July 2007 Manpower Easton, PA
February 2008 Receptionist
August 2010 JCPenney Stroudsburg, PA
January 2013 Specialist
Jessica Kratzer
742 Rte 534
PO Box 2218
Albrightsville, PA 18210
**.*********@*****.***
References
Sharon Sweeney
Career Transition Readiness Specialist
Red Rock Job Corps Center
P.O. Box 218
Lopez, PA 18628
Karen Rosbach
Career Development Counselor
Red Rock Job Corps Center
P.O. Box 218
Lopez, PA 18628
Patricia Petersen
Business Technology Instructor
Red Rock Job Corps Center
P.O. Box 218
Lopez, PA 18628
Jessica Kratzer
742 Rte 534
PO Box 2218
Albrightsville, PA 18210
**.*********@*****.***
Human Resources
Dear: Human Resources
I am writing in response to your advertisement for an Administrative Assistant. After reading your job description, I
am confident that my skills and my passion as an Office Assistant are a perfect match for this position.
I would bring to your company a broad range of skills, including:
1. Multitasking in a busy environment.
2. Answering telephones.
3. Communicating with Customers.
4. Great teamwork and cooperation.
5. Taking orders and address complaints.
6. Operating office machines.
7. Computing, recording, and proofreading data and other information.
8. Reviewing files, records, and other documents to obtain information to respond to request.
9. Completing and mailing bills, contracts, policies, invoices, or checks.
I would welcome the opportunity to further discuss this position with you. If you have questions or would like to
schedule an interview, please contact me by phone at 484-***-****. I have enclosed my resume for your review, and I
look forward to hearing from you.
Sincerely,
Jessica Kratzer
Enclosure:
Contact this candidate