Customer Service Management
Resume:
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Lilliana Garnica
OBJECTIVE
Obtain a position with a health care organization where my management skills and work
experience will contribute to achieving company goals.
QUALIFICATIONS
Bilingual (Spanish), 12+ years Experience, Managed Care (IPA), Clinical Lab Manager,
HIPAA Trainer, Attrition and Retention Management, Ultrasound Department Supervisor,
Inventory Administration, Internal Medicine, Nephrology, Workman’s Compensation,
Pediatrics, Outpatient Surgery, CMA, Instructor, Leader
EXPERIENCE
Lead Coordinator – High Risk Case Management
Primary Provider Management Company: 08/2012 – present
Project Management • Assist with Referral Denial &
Data Entry/ Q line Customer Service Approval Process
Cross Reference Benefits/Requests • Healthcare Questionnaire’s for Case
ICD 9 & CPT Coding Managed Patients
Prepare for Health Plan Audits • Verify Accuracy & Compliance
Report Generating multiple
Instructor – Medical Assisting
American Career College: 04/2010 – 08/2012
Clinical Lab Management Conflict Resolutions
Clinical Administration Attendance and Grades
HIPAA/ OSHA Trainer Classroom Administration/ Tutor
HIPAA Regulations Power Point Presentations
Management Attrition and Retention
Curriculum Management
Supervisor/ Ultrasound Technician/ Surgical Technician
DaVita Inc. / RMS Lifeline: 05/2004 – 12/2009
Ultrasound Dept. Manager Patient Interpretation
Patient Education & Recovery Patient Triage and Vital Signs
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Lilliana Garnica
EKG, SpO2, Glucose Testing Inventory Administration
Insurance Pre Authorizations Autoclave Operations
Insurance Referrals Outpatient Surgical Intervention
ICD 9/ CPT Coding Ultrasound Exams Vascular
New Employee Trainer Wound Care
EDUCATION
Currently Pursuing Master’s Degree in Public Health
Bachelor's Degree in Health Care Management
Diagnostic Medical Sonographer
National Certified Medical Assistant
ADDITIONAL SKILLS
CPR Certified, Cerner, Xpress, Outlook, Microsoft – Word, Excel, Power Point, Spreadsheets
REFERENCES
Maricella Ventocilla 909-***-****, Rosa Gutierrez 909-***-****
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