External Affiar, Account Manager, Information Technology Sales

James A. Ramos

**** ****** **** **** *******, Michigan, 48917, 517-***-**** – *********@*****.***

Computer Skills: Microsoft Office Applications, Windows 7

Education: Program:

Lansing Community College

Information Technology 2008-2010

HIT (Health Information Technology) 2012

Certifications/Course Completion:

CQLC: IT Professional 2009-2010

Hazard Analysis & Critical Control Points (HACCP)

Cisco PSDUCUAM Certification (Cisco Data Unified Computing Sales Specialist)

Cisco Sale Essentials Certificate of Course Completion (CSE)

CompTIA Strata

Organizations: Power of We Consortium, Investors Steering Committee

Greater Lansing Hispanic Chamber of Commerce, Director of Community Relations,

Delta/Waverly Rotary, Member

PROFESSIONAL EXPERIENCE

Greater Lansing Hispanic Chamber of Commerce 09/2012 to Present

Community Relations Director/unpaid volunteer

• Community relations directors assist clients or employers

• Building positive public relationships

• Inclusion of non-profit organizations, businesses, hospitals, universities, but not limited to

• Corporate and community development

• Specialize in implementing communication strategies that continuously foster these relationships

NuWave Technology Partners 01/12-9/12

Convergence Consult/1099’d

• Improve Customer Retention/Satisfaction Rates

• Attended Trade Shows, and Promoted Products

• Consultative/Solution Selling

• Oversee Account Management for 150+ accounts, spanning 9 Counties (Ingham, Eaton, Jackson. Calhoun,

Kalamazoo, Clinton, Wayne, Isabella, Genesee)

• Business and Territory Development

NorthWest Initiative 10/10-11/11

Food Access Coordinator

• Coordinator/Development of food access programs

• Creation of databases to track client flow and program growth

• Advocate for NorthWest Initiative clients

• Networking with other Outreach groups to increase awareness of programs and resources

• Public Education of NWI programs

• Implemented Riddle Elementary School Emergency Food Kit Program

• Coordinated restructure of 11 Lansing Elementary Schools Emergency Food Kits Program

Computer Mechanics

08/09-10/10

External Affairs/ Contracted

• Supported 15 separate networks via telephone and field work

• Developed and expanded into multiple vertical markets

• Initiated “Help Desk Coordinator”, an outbound call program

• Analyzed consumers’ needs and develop a working plan to meet the desired goals

• Installation of hardware, software, and network systems as well as provide training for these systems both in

house and in the field

• Developed Customer Service as well as in-house training programs

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